https://techhelp.mcla.edu/api.php?action=feedcontributions&user=Ianbergeron&feedformat=atomTechHelp@MCLA - User contributions [en]2024-03-29T09:31:13ZUser contributionsMediaWiki 1.31.12https://techhelp.mcla.edu/index.php?title=MediaWiki:Common.css&diff=214MediaWiki:Common.css2021-01-26T19:11:26Z<p>Ianbergeron: Created page with "/* CSS placed here will be applied to all skins */ @import url("https://fonts.googleapis.com/css?family=BioRhyme:400,700,800|Yanone+Kaffeesatz:400,700&display=swap"); body {..."</p>
<hr />
<div>/* CSS placed here will be applied to all skins */<br />
@import url("https://fonts.googleapis.com/css?family=BioRhyme:400,700,800|Yanone+Kaffeesatz:400,700&display=swap");<br />
<br />
body {<br />
font-family: "BioRhyme", sans-serif;<br />
}<br />
#content h1, <br />
#content h2 {<br />
font-family: "BioRhyme", sans-serif;<br />
}<br />
<br />
/* To make images responsive */<br />
.res-img img {<br />
max-width:100%;<br />
height:auto;<br />
}</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Wiki_Wishlist&diff=201Wiki Wishlist2021-01-26T18:59:46Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>Here are a few pages that could use some [http://www.youtube.com/watch?v=Xpj-NakL93o TLC A.S.A.P.]:<br />
<br />
* [[Overview]]<br />
* [[Integrations]]<br />
* [[Mobile_Apps]]<br />
* [[Getting_Started_for_Instructors]]<br />
* [[Getting_Started_for_Students]]<br />
<br />
+ Whatever else in Zendesk is needing to be documented.<br />
<br />
<br />
//Notes//<br />
<br />
<br />
The wiki is in the midst of an aggressive information-gathering stage. For now, we'll be using the following template on feature pages to gather information. Later, we can look at organizing the information in a more user-friendly way. If you have suggestions for how the feature pages, the main page, or FAQ pages should be organized or formatted, please email allison@instructure.com<br />
<br />
==Brief Description and Possible Uses==<br />
==Instructor Tutorials==<br />
===Tutorial 1===<br />
===Tutorial 2===<br />
==Training Materials==<br />
===Videos===<br />
====Video 1====<br />
====Video 2====<br />
===Quickguides===<br />
===Presentations===<br />
==Student Tutorials==<br />
===Tutorial 1===<br />
===Tutorial 2===<br />
==Related Topics==<br />
* [[Related Topic 1]]<br />
* [[Related Topic 2]]<br />
==Support==<br />
===FAQ 1===<br />
===FAQ 2===<br />
<br />
<ul><br />
<li>FAQ pages should be separate pages if you think they could apply to multiple features. Otherwise, put the FAQ text directly on the feature page.<br />
<li>There are several pages that have been orphaned to make the wiki easier to maintain. If you find a page that is orphaned that you think shouldn't be (i.e. for an F.A.Q. page, go ahead and relink it and let me know. In about four weeks, we will delete orphaned pages to eliminate confusion. <br />
</ul><br />
<br />
Improvements we'd like to see in the near future:<br />
<ol><br />
<li> Auto-collapsing section headers at page load, especially for the Screencast index page and other indices like it; direct links to sections should expand just the section needed<br />
<li> Fix top menu to reflect user needs<br />
<li> Adjust style sheet so that headers are legible, different font perhaps, and more white space on the page<br />
<li> Consider two-column layouts<br />
<li> Higher resolution screenshots and figure out why the px width image option isn't working<br />
<li> Larger font size with less variation in the different kinds of headers<br />
<ol><br />
<br />
<br />
List of features for copy and paste.<br />
<br />
<pre><br />
<br />
==Announcements==<br />
==Assignments==<br />
==Calendar==<br />
==Chat==<br />
==Collaborations==<br />
==Conferences==<br />
==Course Activity Stream==<br />
==Course Home Page==<br />
==Course Import Tool==<br />
==Course Navigation==<br />
==Course Setup Checklist==<br />
==Course Statistics==<br />
==Course Status==<br />
==Dashboard==<br />
==Discussions==<br />
==ePortfolios==<br />
==Files==<br />
==Global Navigation==<br />
==Grades==<br />
==Groups==<br />
==Help Corner==<br />
==In-context Help==<br />
==Math Editor==<br />
==Messaging==<br />
==Mobile Apps==<br />
==Modules==<br />
==Notification Preferences==<br />
==Outcomes==<br />
==Pages==<br />
==People==<br />
==Profile==<br />
==Quizzes==<br />
==Registered Services==<br />
==Rich Content Editor==<br />
==Rubrics==<br />
==Settings==<br />
==Sidebar==<br />
==SpeedGrader™==<br />
==Syllabus==<br />
<br />
</pre></div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Wiki_cheat&diff=203Wiki cheat2021-01-26T18:59:46Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>'''Click ''edit'' to see the proper formatting for different things you're trying to do on the page:'''<br />
<br />
==Sample Headings==<br />
<br />
<br />
heading 1 is accomplished by adding two = signs before and after text ==Heading 1==<br />
<br />
<br />
heading 2 is accomplished by adding three = signs before and after text ===Heading 2===<br />
<br />
<br />
heading 3 is accomplished by adding four = signs before and after text ====Heading 3====<br />
<br />
==Links==<br />
<br />
Link to another wiki page: [[Main Page]]<br />
<br />
<br />
Link to another wiki page with a title: [[page_name|format links to another page in the wiki - double brackets]]<br />
<br />
<br />
Link to a URL with a title: [http://www.google.com format links to external page - single brackets]<br />
<br />
<br />
Link to a URL without a title: http://instructure.com<br />
<br />
==Formatting==<br />
<br />
<br />
''italics - 2 single quotes''<br />
<br />
<br />
'''bold - 3 single quotes'''<br />
<br />
<br />
==Lists==<br />
<br />
<br />
*bullets -one * <br />
**indented bullet - two * signs<br />
<br />
<br />
#numbered lists - one # signs<br />
##indented numbered list - two # signs<br />
<br />
<br />
==Insert Media ==<br />
<br />
<br />
insert image of Calvin - Must be logged in and upload file button in footer bar [[File:Calvin.jpg]]<br />
<br />
{{#ev:youtube|dCIP3x5mFmw}}</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Will_other_students_be_able_to_buy_the_same_package_at_the_same_price%3F&diff=205Will other students be able to buy the same package at the same price?2021-01-26T18:59:46Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>Although not required to, any student may take advantage of the Dell offer.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Windows_7_Instructions_-_Connecting_to_the_MCLANET_wireless_network&diff=207Windows 7 Instructions - Connecting to the MCLANET wireless network2021-01-26T18:59:46Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>#REDIRECT [[Windows Vista / 7 Instructions - Connecting to the MCLANET wireless network]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Windows_7_Instructions_-_Connecting_to_the_MCLANET_wireless_network_using_the_MCLANET_installer&diff=209Windows 7 Instructions - Connecting to the MCLANET wireless network using the MCLANET installer2021-01-26T18:59:46Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>#REDIRECT [[Windows Vista / 7 Instructions - Connecting to the MCLANET wireless network using the MCLANET installer]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Wireless_Printing&diff=211Wireless Printing2021-01-26T18:59:46Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>Here you will find installers and instructions to help you connect your laptop to printers on the<br />
MCLA campus.<br />
<br />
==Available Printers==<br />
<table border="1" cellspacing="0" cellpadding="3"><br />
<tr><br />
<td><b>Building</b></td><br />
<td><b>Room</b></td><br />
<td><b>Link for Windows <br>7/8/10</b></td><br />
<td><b>Link For Mac OS X<br></b></td><br />
</tr><br />
<br />
<tr align="center"><br />
<td>Freel Library 1st Floor</td><br />
<td>1st Floor Circulation</td><br />
<td>[http://download.mcla.edu/printing/pcinstall/Freel_1st_Floor_Circulation.exe Freel 1st Floor Circulation]</td><br />
<td rowspan="9">[http://techhelp.mcla.edu/tools/installers/MacPrinterInstaller.dmg Mac OS X Printer Installer]</td><br />
</tr><br />
<br />
<tr align="center"><br />
<td>Freel Library 2nd Floor</td><br />
<td>Freel Library 2nd Floor</td><br />
<td>[http://download.mcla.edu/printing/pcinstall/Freel-SecondFloor.exe Freel-SecondFloor]</td><br />
</tr><br />
<br />
<br />
<br />
<tr align="center"><br />
<td>Murdock Hall</td><br />
<td>1st Floor Hallway</td><br />
<td>[http://download.mcla.edu/printing/pcinstall/Murdock-Lab-Hallway.exe Murdock_Lab_Hallway]</td><br />
</tr><br />
<br />
<tr align="center"><br />
<td>Center for Science and Innovation First Floor</td><br />
<td>Room 120 - Student Write Up</td><br />
<td>[http://download.mcla.edu/printing/pcinstall/CSI-120-laser.exe CSI 120 Laser]</td><br />
</tr><br />
<br />
<br />
<tr align="center"><br />
<td>Center for Science and Innovation Second Floor</td><br />
<td>Room 218 - Student Write Up</td><br />
<td>[http://download.mcla.edu/printing/pcinstall/CSI-218-laser.exe CSI 218 Laser]</td><br />
</tr><br />
<br />
<br />
<tr align="center"><br />
<td>Center for Science and Innovation Third Floor</td><br />
<td>Room 316 - Student Write Up</td><br />
<td>[http://download.mcla.edu/printing/pcinstall/CSI-316-laser.exe CSI 316 Laser]</td><br />
</tr><br />
<br />
<tr align="center"><br />
<td>Center for Science and Innovation - Chemistry Third Floor</td><br />
<td>Room 308 - Student Printer in Chemistry Suite</td><br />
<td>[http://download.mcla.edu/printing/pcinstall/CSI-308-laser-stu.exe CSI 308 Laser]</td><br />
</tr><br />
<br />
<tr align="center"><br />
<td>Venable Veteran Resource Center</td><br />
<td>Venable Hall 309</td><br />
<td>[http://download.mcla.edu/printing/pcinstall/Venable-VeteranResourceCenter-laser.exe Veteran Resource Center]</td><br />
</tr><br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
</table><br />
<br />
==Instructions For Windows XP/7/8==<br />
<br />
*Choose a printer from the list of available printers (above) and use the link located in the "Link for Windows XP/7/8" column.<br />
*You might be warned that the download contains an executable, click "Run" from the dialog box.<br />
*You will be prompted again warning you that the program's publisher cannot be verified. Just click "Run" again.<br />
*The printer installation tool will launch. Click 'Next' and the installation of the printer will proceed.<br />
*You will be prompted to set a username and password for the printer. Select 'Use specified user account" then enter '''mclaad\''' then your A number (example:mclaad\a10001000) and password.<br />
'''NOTE:''' Occasionally this window appears behind other windows. If after a few seconds it doesn't appear, minimize or close your other windows to locate it.<br />
*Click “Ok”.<br />
*In a few seconds, the printer will be installed. If you would like to check to see that it is available, click the "Start" menu, and then click "Printers and Faxes". <br />
'''NOTE:''' The installation should not set the printer as the default printer on your computer. You will have to choose the appropriate printer each time you print. Typically, this can be done by choosing the printer from a list as in this example from the Internet Explorer print dialog.<br />
<br />
==Instructions For Mac OS X==<br />
Instructions for printer installation on Mac OS are available [[Install a Printer on Mac OS|here]].<br />
<br />
==Instructions For macOS Sierra/High Sierra/Mojave==<br />
The printer installer linked above will not work properly with macOS Sierra. For users of Sierra, manual instructions are available [[Manual Printer Install on macOS Sierra|here]].</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Working_Remotely&diff=213Working Remotely2021-01-26T18:59:46Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div><br />
<br />
<br />
You and your supervisor may have arranged a plan for you to work from home. MCLA Information Technology is here to support you as you work remotely. <br />
<br />
Here are some resources that you can use to make your work easier.<br />
<br />
----<br />
<br />
'''Cloud Resources'''<br />
<br />
Many of MCLA’s IT resources are publicly available on the Internet and are hosted by the service directly. We consolidate most of these tools into the campus Portal found at: https://portal.mcla.edu<br />
Some of the services you will find there are: Office 365 (email, calendars, OneDrive etc..), Canvas, Banner, Dynamic Forms, TimesheetX, Handshake, SchoolDude.<br />
<br />
<br />
'''VPN'''<br />
<br />
MCLA’s VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This is another way to connect to the local resources available on the campus, local drives, etc… [[MCLA_Remote_Access_(Windows)|Read more]]<br />
<br />
'''Local storage'''<br />
<br />
MCLA provides file storage to departments and individuals through what is known on campus as drive S: (groupshare) and drive H: (homeshare). By using [[MCLA_MyLab|MyLab]] or [[MCLA_Remote_Access_(Windows)|VPN]], you can access these resources from off campus.<br />
<br />
'''Voicemail''' <br />
<br />
By default, MCLA’s voicemail system will send your voicemail to email. If you have this feature enabled, you can access Office365’s Outlook mail to listen to your voicemails. [[Voicemail_FAQs|Read more here]] about changing voicemail settings.<br />
<br />
'''Getting Help'''<br />
<br />
You are not alone when you work remotely, MCLA’s HelpDesk is available to provide support during business hours and our on call staff will respond to emergency outages 7 days a week. Write helpdesk@mcla.edu, call (413) 662-5276 or click “Get Help” on the Portal page to contact us.<br />
<br />
'''Passwords'''<br />
Whether working remotely or on campus, MCLA secures its systems by use of a centralized username and password. These credentials are the same for almost all of our systems. If you are having difficulty with your username and password, [[MyMCLA_Account_Management|visit this page for support]].<br />
<br />
'''Security'''<br />
Working remotely presents many of the same security hazards as any online work but it can be more difficult to determine the authenticity of communications when you are remote. [[Media:03-SSA-WorkingFromHome-FactSheet.pdf|Read more about staying safe when remote working here]] <br />
<br />
'''MyLab'''<br />
MyLab allows you to access virtual computer that resides in our datacenter. This desktop works in exactly the same way an MCLA Thin Client would on the campus, providing direct access to applications and local resources such as your departmental shared drives and home drive. [[MCLA_MyLab|Read more]]<br />
<br />
'''Timesheets'''<br />
<br />
If you need to submit your time through the State’s HRCMS, you can visit https://mass.gov/masshr or locate the link in the Portal<br />
<br />
'''Skype'''<br />
<br />
Built in to Office365 is Skype a powerful communications tool that lets you chat, voice call, and create online meetings with video, screen sharing and nearly unlimited attendees. If you need to have a face to face with your team, Skype is the tool. [[Skype_meetings|Read more]]<br />
<br />
'''OneDrive'''<br />
<br />
As part of the MCLA community, you have the ability to store 1000GB of files in Microsoft’s cloud storage product, OneDrive. Any file in OneDrive can be shared with your team, just you, or the world. [[O365_-_OneDrive_in_Office_365|Read more]]<br />
<br />
'''FindTime'''<br />
<br />
When working remotely, finding time to meet or schedule groups of people becomes even more complex. Let the FindTime polling tool help you organize your group's next meeting. [[FindTime|read more]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Why_were_they_deemed_the_best_provider%3F&diff=199Why were they deemed the best provider?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>The vendor was successful as they had the best product, price, maintenance plan, and ability to support College needs.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Where_can_I_access_the_online_schedule%3F&diff=181Where can I access the online schedule?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>The online schedule can be accessed by doing the following:<br />
<br />
*1. Login to [https://banner.mcla.edu:4443/pls/PROD/twbkwbis.P_WWWLogin Banner] <br />
*2. Click on 'Student Records' <br />
*3. Click on 'College Course Schedule' <br />
*4. Select the term <br />
*5. Select your search criteria <br />
*6. Click 'Class Search'</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Where_can_I_get_a_wireless_connection_on_campus%3F&diff=183Where can I get a wireless connection on campus?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>The MCLA wireless network can be used in every campus building and all resident areas. <br />
<br />
Resident Students:<br />
<br />
While this does give sufficient coverage in resident areas, Computer Support Services still recommends that students use the wired data ports in their rooms for the most reliable network connectivity. The wired data ports ensure 1000MB back to the switch in each building, while each access point "shares" 54MB of connectivity among the various computers that attach to it.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Where_can_I_get_my_A_number%3F&diff=185Where can I get my A number?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>== FOR STUDENTS:==<br />
<br />
Your 'A number' is your student ID number. <br />
<br />
If you have lost or need to obtain your Student ID number, you must contact the Registrar.<br />
<br />
Contact Information:<br />
<br />
*Location: Eldridge Hall <br />
*Hours of Operation: 8:30 AM - 4:45 PM., Monday through Friday <br />
*Phone: (413) 662-5216<br />
*Fax: (413) 662-5095 <br />
*Email: registrar@mcla.edu<br />
*Web: http://www.mcla.edu/Academics/academicresources/registrar/<br />
<br />
==FOR FACULTY/STAFF: ==<br />
<br />
Your 'A number' is your Banner ID number. <br />
<br />
If you have lost or need to obtain your Banner ID number, you must contact the HR office.<br />
<br />
Contact Information:<br />
<br />
*Location: Mark Hopkins Hall, Room 101<br />
*Hours of Operation: 8:00 a.m. to 4:45 p.m., Monday through Friday<br />
*Phone: (413) 662-5598<br />
*Email: hr@mcla.edu<br />
*Web: http://www.mcla.edu/About_MCLA/HR/</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Where_can_I_legally_download_music%3F&diff=187Where can I legally download music?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>The following websites are available for legal download of music and video content.<br />
<br />
=Free music=<br />
<br />
<b>AOL Radio</b><br />
<br><br />
AOL Radio offers more than 350 Internet radio stations with song skipping and includes music, news, sports and talk.<br />
*http://music.aol.com/radioguide/bb<br />
<br />
<b>Live365</b><br />
<br><br />
Live365 Internet Radio is a network where members can create their own online radio station or listen to other Live365 broadcasters' online stations.<br />
*http://www.live365.com<br />
<br />
<b>Last.fm</b><br />
<br><br />
Every track you play on Last.fm tells your profile something about what you like. It can connect you to other people who like what you like and recommend songs from their music collections.<br />
*http://www.last.fm<br />
<br />
<b>Pandora Radio</b><br />
<br><br />
Pandora Radio is a personalized internet radio service that helps you find new music based on your old and current favorites.<br />
*http://www.pandora.com<br />
<br />
<b>Radio-Locator</b><br />
<br><br />
Radio-Locator is a comprehensive listing of radio stations all over the world that have web pages.<br />
*http://www.radio-locator.com<br />
<br />
<b>RadioTower</b><br />
<br><br />
RadioTower provides details, descriptions , ratings and 1-click instant access to thousands of live Internet radio feeds.<br />
*http://www.radiotower.com<br />
<br />
<b>SHOUTcast</b><br />
<br><br />
SHOUTcast Radio offers thousands of free Internet radio stations from DJs and broadcasters around the world.<br />
*http://www.shoutcast.com<br />
<br />
<b>Yahoo! Music</b><br />
<br><br />
Yahoo! Music lets you find music videos, internet radio, music downloads and the latest music news and information.<br />
*http://new.music.yahoo.com<br />
<br />
=Free video, television, and movies=<br />
<br />
==Networks==<br />
<b>ABC</b><br />
<br><br />
*http://abc.go.com<br />
<b>CBS</b><br />
<br><br />
*http://www.cbs.com<br />
<b>Fox</b><br />
<br><br />
*http://www.fox.com<br />
<b>NBC</b><br />
<br><br />
*http://www.nbc.com<br />
<br />
==Other providers==<br />
<br />
<b>Hulu</b><br />
<br><br />
Hulu.com, a joint venture of NBC/Universal and Fox, is a free online video service that offers hit TV shows including Family Guy, 30 Rock, NBA and the Daily Show with Jon Stewart, and more.<br />
*http://www.hulu.com<br />
<br />
<b>Joost</b><br />
<br><br />
Joost provides music, TV and movies, and allows you to search by title or category, or you can find suggestions from friends or people who share common interests.<br />
*http://www.joost.com<br />
<br />
<b>Sling</b><br />
<br><br />
Sling offers content from most of the major networks and studios including Warner, Sony, and MGM. The site also has videos from a number of smaller sources.<br />
*http://www.sling.com<br />
<br />
==Music subscription services==<br />
<br />
Music subscription services usually offer free trials, so you can try before you buy.<br />
<br><br />
<b>Audio Lunchbox</b><br />
<br><br />
Audio Lunchbox strives to make the purchase of digital music quick, easy and affordable. Downloads are not restricted by DRM (Digital Rights Management).<br />
*http://www.audiolunchbox.com<br />
<br />
<b>eMusic</b><br />
<br><br />
eMusic focuses on independent music and audio books. Its catalog includes music beyond the commercial mainstream and nearly 5,000 audio book titles.<br />
*http://www.emusic.com<br />
<br />
<b>Napster</b><br />
<br><br />
Napster provides music on demand, allowing you to play just about any song you can think of, whenever you want, for one monthly fee. Napster adds hundreds of new releases every week.<br />
*http://www.napster.com<br />
<br />
<b>Rhapsody</b><br />
<br><br />
Rhapsody is a digital music service that lets you listen to whatever you want, wherever you are, without paying per track. Rhapsody membership plans start at less than the cost of a CD a month, so you can listen to as much music as you want without limits.<br />
*http://www.rhapsody.com<br />
<br />
==Movie subscription services==<br />
<br />
<b>Netflix</b><br />
<br><br />
A subscription to Netflix online video rental services also brings with it access to "Watch Now" movies. Netflix subscribers can immediately watch movies and television series on their personal computers. The feature uses real-time playback technology that allows video to be viewed at virtually the same time it is being delivered to your computer.<br />
*http://www.netflix.com<br />
<br />
=Music, TV and Movie Download Stores=<br />
<br><br />
Want to watch a specific TV show or movie or buy a specific song or record so you can listen to it whenever you want? Buying downloads is an affordable way to build a library of your favorite entertainment. Online stores are designed to help you find and buy exactly what you want in one smooth transaction.<br />
<br><br />
<b>Amazon Video on Demand</b><br />
<br><br />
Amazon offers movies and TV shows to buy or rent to your computer, XBox360, TiVo, Roku, or portable video device.<br />
*http://www.amazon.com/gp/video/ontv<br />
<br />
<b>Blockbuster Online</b><br />
<br><br />
Blockbuster Online enables you to rent or buy downloads of movies, TV shows and other popular videos.<br />
*http://www.blockbuster.com/download<br />
<br />
<b>CinemaNow</b><br />
<br><br />
CinemaNow offers download-to-own and pay-per-view movies, TV shows, and music videos from more than 250 licensors including 20th Century Fox, Disney, EMI, HDNet, IFC, Lionsgate, MGM, Miramax, NBC Universal, Paramount Pictures, Sony, Sundance Channel, Vivendi Entertainment and Warner Bros.<br />
*http://www.cinemanow.com<br />
<br />
<b>iTunes Store</b><br />
<br><br />
The iTunes Store is a digital media store operated by Apple Inc. and is now the number-one music vendor in the United State. The store sells music, movies, audiobooks, TV shows and also carries podcasts.<br />
*http://www.apple.com/itunes<br />
<br />
<b>Lala</b><br />
<br><br />
On Lala, you can play any song or album once for free. Lala matches the songs on your computer to its catalog, and adds them for free to your online collection. You can add new music to your online collection as you go, buying web songs (unlimited online plays) or MP3 downloads.<br />
*http://www.lala.com<br />
<br />
==Related Resources==<br />
<br />
There are also lists avaliable on the following websites:<br />
<br />
* [http://www.educause.edu/legalcontent Educause]<br />
* [http://www.riaa.com/toolsforparents.php?content_selector=legal_music_sites RIAA]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Where_did_Faculty/Student_Tools_go%3F&diff=189Where did Faculty/Student Tools go?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>Faculty Tools and Student Tools have been offically replaced by [[Student Information System|Self Service Banner]].<br />
<br />
Please read through the guides located [[Student Information System|here]] to learn about how to log on to Self Service Banner and access those features that were found in Faculty/Student Tools.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Where_is_the_history_feature_in_Office_365%3F_Can_I_see_if_recipients_have_read_my_e-mail_to_them%3F&diff=191Where is the history feature in Office 365? Can I see if recipients have read my e-mail to them?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>A read receipt confirms if your email was opened by the recipient. <br />
<br />
To request a read receipt for an outgoing message in OWA, click the extended menu while composing a message and click '''show message options'''. <br />
<br />
[[Image:EmailReceipts1.png]]<br />
<br />
Once the message options box appears, check '''Request a read receipt''' and click '''OK'''. <br />
<br />
[[Image:EmailReceipts2.png]]<br />
<br />
User's who receive messages with read receipts in OWA may see the following message upon opening:<br />
<br />
[[Image:EmailReceipts3.png]]<br />
<br />
When the user has opened a message with read receipt enabled you will receive an email notifying you.<br />
<br />
[[Image:EmailReceipts4.png]]<br />
<br />
In iOS Mail, and e-mail for Android, read receipt responses are sent by default. '''Please note that some mail clients may allow user's to neglect sending read receipt responses. <br />
'''</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Who_is_my_advisor%3F&diff=193Who is my advisor?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>To check to see who your current advisor is login to [https://banner.mcla.edu:4443/pls/PROD/twbkwbis.P_WWWLogin Banner]<br />
<br />
You can find it by clicking on 'View Student Information' under the 'Student' tab.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Who_is_required_to_bring_laptops_to_campus%3F&diff=195Who is required to bring laptops to campus?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>All entering freshmen will be required to bring a laptop computer with them.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Why_do_messages_I_delete_come_back%3F&diff=197Why do messages I delete come back?2021-01-26T18:59:45Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>There are certain e-mail messages that appear to have come over from our previous e-mail system that can be difficult to delete. The best method to delete these messages is to use the following method:<br />
<br />
*1. Open the message<br />
*2. Click the [[image:O365_more1.png]] near the top right corner of the message<br />
*3. Select 'Delete'</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_are_the_typical_applications_that_are_used_for_copyright_infringement%3F&diff=151What are the typical applications that are used for copyright infringement?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>The list is extensive. The most popular applications include Limewire, uTorrent, BitTorrent, Ares, Azureus, eMule, BitComet, BitLord, KaZaa, BitTornado, and Frostwire.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_changes_are_being_proposed_to_provide_more_administrative_uses_and_how_will_students_use_them%3F&diff=153What changes are being proposed to provide more administrative uses and how will students use them?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>MCLA is currently implementing a new [[student information system]]. Ultimately this system will provide access for students to do most of their course scheduling and registration on line.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_does_the_Browser_check_do%3F&diff=155What does the Browser check do?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>Blackboard uses specific software such as Java and pop-up windows. The browser<br />
check should walk you through the set up of this software. If you need<br />
additional help, there is a link at the top of the screen "browser tuneup"<br />
that will take you to a web site that will walk you through what you need<br />
to know to set your browser up correctly for Blackboard.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_if_an_incoming_student_cannot_afford_to_purchase_a_laptop_even_with_financial_aid%3F&diff=157What if an incoming student cannot afford to purchase a laptop even with financial aid?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>We understand that each family faces unique challenges to finance higher education opportunities for family members. MCLA has kept pace with plans to help address these challenges. We will continue to do so. The computer vendor also has a payment plan allowing three years to pay. Requiring students to have laptop computers allows its cost to be considered for financial aid use and scholarships. We believe that this laptop is much like purchasing textbooks or learning supplies; it is an important tool for College level work and over 90% of students already bring a computer to MCLA with them. However, for students who have documented that they exhausted all financial aid opportunities, the College will provide a College-owned laptop on a semester by semester basis. Requests must be made to the Laptop Advisory Board. The Board will meet to consider waivers and requests to use College-owned equipment on a semester by semester basis</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_if_the_computer_breaks_down%3F&diff=159What if the computer breaks down?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>If you come to campus with the preferred computer purchased under the vendor’s maintenance plan you will have access to on-site repair assistance and 24 hour-48 hour hardware repairs. Loaner laptops will be available while your machine is out for repair. If you bring a laptop with a different maintenance plan you will be subject to that vendor’s maintenance process and schedule. This is provided by the [[MCLA Computer HelpDesk]].</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_is_my_MCLA_User_ID_and_password_used_for%3F&diff=161What is my MCLA User ID and password used for?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>To use many of the technology services at MCLA you are required to have a MyMCLA ID and password. With a MyMCLA ID and password you have access to the following resources.<br />
<br />
*Computer Labs<br />
*Wireless Network<br />
*Dorm Network/Internet Access<br />
*Classroom Computers<br />
*MyMCLA Portal(E-mail)<br />
*Walk-up Computer Stations in Campus Center<br />
*Anything that requires a login you should think to use your MyMCLA ID and password.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_is_my_Self-Service_Banner_PIN%3F&diff=163What is my Self-Service Banner PIN?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>There are various PINs that you must know when using [https://banweb.mcla.edu:4445/PRD8/twbkwbis.P_WWWLogin Self-Service Banner]. This guide will help you determine what PIN number you need and where to go to find it.<br />
<br><br />
<b>Note: A Self-Service Banner PIN is different than your MCLANET password.</b><br />
<br><br><br />
==Initial PIN==<br />
<br />
If you are logging into Self-Service Banner for the first time, your initial PIN is your birthday in MMDDYY format (6 digits). For example, if your birthday was January, 14th, 1988. Your initial PIN would be 011488. The purpose of the initial PIN number is to allow you to set up a login PIN number and challenge question in case you forget the PIN you set. The initial PIN expires as soon as you use it and reset it to a login PIN.<br />
<b>Note:</b> When logging in your USER ID is your ‘A’ number with a capital A.<br />
For more information about logging into Self-Service Banner for the first time see the following guide:<br />
<br><br><br />
<br />
[[Logging into Self-Service Banner for the first time]]<br />
<br />
==Login PIN==<br />
<br />
The login PIN is a 6 digit number that is set up when you first sign on to Banner with the initial PIN. Once set by you, the login PIN is used to login to Banner on a regular basis moving forward. If you have forgotten your login PIN, see the following guide:<br />
<br><br><br />
[[How do I reset my Banner PIN?]]<br />
<br />
== Registration PIN==<br />
<br />
The registration PIN is a 6 digit number that is given to students by their advisor at the time of class registration. At permitted registration times, a student can login to Self-Service Banner using their login PIN. Once logged in they can use the Registration PIN to register for classes online through Self-Service Banner.<br />
For more information about how to register for classes online see the following guide.<br />
<br><br><br />
[[Banner Self-Service Class Registration Instructions]]<br />
<br />
==Related Topics==<br />
<br />
*[[How do I reset my Banner PIN?]]<br />
*[[Logging into Self-Service Banner for the first time]]<br />
*[[Banner Self-Service Class Registration Instructions]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_is_my_Self-Service_Banner_PIN_number%3F&diff=165What is my Self-Service Banner PIN number?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>#REDIRECT [[What is my Self-Service Banner PIN?]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_is_my_log-in_and_password%3F&diff=167What is my log-in and password?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>You must use your MCLANET [[User ID and Password]] to login.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_is_the_status_of_my_change_of_major%3F&diff=169What is the status of my change of major?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>You must contact Advising Services directly:<br />
<br />
*When is Advising Services open? <br />
<br />
Monday through Friday, 8:30 – 4:45; evening hours by appointment<br />
Walk-in hours are available most days. <br />
<br />
*What is the contact info for Advising Services? <br />
<br />
Phone: 413-662-5400<br />
Email: advising@mcla.edu</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_kinds_of_wireless_networks_can_I_connect_to_with_my_Dell_D610/D620_laptop%3F&diff=171What kinds of wireless networks can I connect to with my Dell D610/D620 laptop?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>MCLA currently maintains two wireless networks, mclanet and hotspot. You can connect to these networks using either 802.11a or 802.11b/g wireless devices.<br />
<br />
As you walk around campus you may pick up a signal from other networks. These networks are not owned by MCLA, and it is not recommended that you try to connect to them.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_software_comes_with_the_package%3F&diff=173What software comes with the package?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>The machine will be loaded with Windows XP, Office Suite (Word, Access, and Excel), an Internet browser, and a virus scan program. As MCLA is providing the licenses for most of the software an additional charge will be placed on your College tuition and fee bill. The software bundle will also be available to students who have chosen to bring a different but compatible laptop.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=What_times_are_the_computer_lab_hours_open%3F&diff=175What times are the computer lab hours open?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>You can see the current lab hours posted at [[MCLA Computer HelpDesk|this location]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Where_I_can_learn_more_about_the_copyright_laws%3F&diff=177Where I can learn more about the copyright laws?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>Here are some links that are useful in learning more about copyright laws<br />
*http://www.copyright.gov/<br />
*http://www.musicunited.org/<br />
*http://www.riaa.org/<br />
*http://www.mpaa.org/<br />
*http://www.siia.net/piracy/default.asp</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Where_can_I_access_the_online_catalog%3F&diff=179Where can I access the online catalog?2021-01-26T18:59:44Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>The college online catalog can be accessed by doing the following:<br />
<br />
*1. Login to [https://banner.mcla.edu:4443/pls/PROD/twbkwbis.P_WWWLogin Banner]<br />
*2. Click on 'Student Record'<br />
*3. Click on 'Course Catalog'<br />
*4. Select the term<br />
*5. Select your search criteria<br />
*6. Click 'Get Courses'</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=VH7&diff=129VH72021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>[[image:MCLA_VEN_R7_1.jpg]]<br />
<br />
<br />
[[image:MCLA_VEN_R7_2.jpg]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=VH8&diff=131VH82021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>[[image:MCLA_VEN_R8_1.jpg]]<br />
<br />
<br />
[[image:MCLA_VEN_R8_2.jpg]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=VHGH&diff=133VHGH2021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>[[image:MCLA_VEN_GREEN_1.jpg]]<br />
<br />
<br />
[[image:MCLA_VEN_GREEN_2.jpg]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Video_Conferencing&diff=135Video Conferencing2021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>Video conferencing equipment is available in Murdock Hall rooms 201 and 202 using a PolyCom system. Anyone wising to use this system should contact Media Services at least 5 working days before the conference in order to schedule time on the UMass video bridge. <br />
<br />
Satellite conferencing is also available through Media Services. These conferences can be viewed in Freel Library or Sullivan Lounge. <br />
<br />
Scheduling: Media Services, Murdock Hall, x 5328.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Virtual_Meeting_and_Collaboration&diff=137Virtual Meeting and Collaboration2021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>==Description== <br />
<br />
==Information about Virtual Meeting and Collaboration Tools==<br />
<br />
==Virtual Meeting and Collaboration Guides==<br />
<br />
==FAQ about Virtual Meeting and Collaboration at MCLA ==<br />
<br />
==Related Topics==</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Virus_Policy&diff=139Virus Policy2021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>#REDIRECT [[Virus Removal Service Procedure]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Virus_Removal_Service_Procedure&diff=141Virus Removal Service Procedure2021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>Virus Removal Service Procedure <br />
<br />
==Virus, Worm and Disruptive configurations on the MCLA Student Network ==<br />
<br />
Should a computer on the student network become infected with a virus, worm or become configured in a manner that adversely affects the network, [[Computer Support Services]] (CSS) will temporarily separate it from the rest of the system. If a computer has not been patched for a known vulnerability that is deemed to be a sufficient threat to the network, the machine may be disconnected even though it has not yet been infected. <br />
<br />
If the problem is caused by a common and widespread worm or virus, CSS will attempt to facilitate the repair by making available the software necessary to remove the virus or patch the system against future infection. In all cases, however, the responsibility for rectifying the problem and demonstrating to CSS that the computer can safely be reconnected to the network rests with the student. <br />
<br />
==What You Can Do ==<br />
<br />
Should your computer be disconnected from the network, CSS or the Helpdesk will be able to tell you why and will direct you to any patches that have been made available for student access. To avoid losing your network access, keep your Windows computer up to date with patches available through the windows update service. Mac OSX software update should be performed on a regular basis for those users running a Mac. Maintaining virus scanning software will also keep you safe from the ongoing threat of viruses.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Voicemail_FAQs&diff=143Voicemail FAQs2021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>===Tips to troubleshoot issues with new Voice mail system===<br />
;Q. Message Waiting Lamp ON but the system says “no new messages”.<br />
:A. There may be a message archived or saved, but not listened to. Occasionally there is a glitch where the lamp does not align with the messages - Contact HelpDesk to verify settings are correct in the Voicemail system.<br />
;Q. The new system asked for a password, but I don’t have one in the old system<br />
:A. Use the default 0000<br />
;Q. My voice mail won’t pick up or says “mailbox not setup”.<br />
:A.<br />
:#Check that your voice mail box is setup by going into voicemail 5101, press 7 user options, 1 personal options, 3 greetings. <br />
:#Ensure your phone is setup to go to voice mail by picking up your extension handset, dialing *3, 5101, wait for a tone, then hang up.<br />
;Q. I previously signed up for vmail messages to go to my MCLA email only, but now my Message Waiting Lamp comes on and messages are in my vmail box.<br />
:A. Call HelpDesk x5276 and the settings to forward to email will be repaired.<br />
;Q. I'm listening to a long message in my inbox; how do I skip to the end?<br />
:A. Pressing "3" while listening to a message will skip to the menu at the end of a message.<br />
<br />
===New Voicemail System Instructions===<br />
#'''Access voicemail from your personal desk/extension#:'''<br />
##Dial 5101, type in security code (default security code 0000)<br />
#'''Access your voicemail box from another extension on campus:'''<br />
##Dial 5101<br />
##Press * then #<br />
##Type in xxxx (personal extension#) or say your name<br />
##Type in security code.<br />
#'''Access your voicemail box from off campus:'''<br />
##Dial (413) 662-5101<br />
##Press #<br />
##Type in xxxx (personal extension#) or say your name<br />
##Type in security code.<br />
'''''Tips to Remember: 1 for Yes 2 for No * for Main Menu # for Previous Menu/Backout'''''<br />
<br />
===Shortcut features:===<br />
#'''To get to main menu/auto-attendant operator from any extension:'''<br />
##Dial 5101<br />
##Press *<br />
##Use college directory options to connect to other Ext<br />
#'''Fwd a Call directly into a voicemail box. (Bypass Ringing)'''<br />
##Press the TRF button<br />
##Dial 3998, listen for BEEP, then<br />
##Dial extension # ,<br />
##Hang up.<br />
#'''To LEAVE a Message Directly in a voicemail box (NO RING)'''<br />
##Dial 3998, listen for BEEP, then<br />
##Dial extension #, listen to recording of box, then leave message<br />
#'''or another option is:'''<br />
##Create a message in your voicemail box: Dial Vmail #5101, <br />
##Enter your password, <br />
##Press 5 to make a message, <br />
##Put in extension, <br />
##1 for yes to confirm ext., <br />
##Then record message, press * sent.<br />
#'''To remove speech capabilities and go to TouchTone options:'''<br />
##Press # then 1 to switch to TouchTone options<br />
##To exit out of a voicemail quickly, Press * to get to directory.<br />
#'''To skip directly to hear messages, Press 4.'''<br />
#'''To skip a subscribers greeting to leave a message, Press # .'''<br />
#'''To fast delete messages, Press 3 6'''<br />
#'''To retrieve a transferred call out of voicemail, press 0 * at greeting'''<br />
#If you don't hear options to delete a message after it plays, it may not be at the end of the message - press 3 to skip to the end. You will be able to able to manipulate the message then - to delete or move the message.<br />
<br />
Find more information: http://techhelp.mcla.edu<br />
All other issues please call the HelpDesk x5276<br />
<br />
===Tips===<br />
* Press (1) for Yes, <br />
* Press (2) for No, <br />
* Press ( * ) for the main menu, <br />
* Press ( # ) Previous Menu, <br />
* Press (* * *) Exit System<br />
<br />
===Playing Your Messages:===<br />
*1. Enter your personal ID# and security code#<br />
*2. Press (4) check new messages<br />
*3. Press (5) leave messages<br />
*4. Press (6) review messages<br />
*5. Press (7) to change setup options<br />
<br />
===While reviewing your messages you can===<br />
*a. Press (1) advance to the end of a message<br />
*b. Press (3) menu options<br />
*c. Press (4) Slow down playback<br />
*d. Press (5) adjust volume<br />
*e. Press (6) speed up playback<br />
*f. Press (7) rewind<br />
*g. Press (8) pause<br />
*h. Press (9) repeat<br />
*i. Press ( * ) save as new message<br />
<br />
===Set up Options Menu===<br />
*1. Enter your personal ID#<br />
*2. Press (7)for setup options<br />
*3. Press (7)for personal options<br />
**a. Press (4) to change security code<br />
**b. Press (5) to record name<br />
**c. Press (6) to change spelled name<br />
**d. Press (7) directory listing on / off<br />
===Exiting Your Mailbox===<br />
*1. Press ( * * *) to exit the system<br />
*2. Press ( * ) to finish a recording<br />
*3. Press (3) to hear menu options<br />
[[Telecommunications | Return to Telecommunications page]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Voicemail_Setup&diff=145Voicemail Setup2021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div>Massachusetts College of Liberal Arts<br />
STAFF<br />
VOICE MAIL INSTRUCTIONS (UM8700)<br />
<br />
Programming your voicemail: <br />
<br />
#1. Dial 5101 from your office; <br />
#enter default security code 0000 or own security code; <br />
#system will start tutorial to setup greetings.<br />
<br />
Programming your voicemail from off campus:<br />
<br />
#Dial 413-662-5101, <br />
#Press #, <br />
#Put in extension #, passcode, then follow tutorial<br />
<br />
<br />
Accessing Your Mailbox Messages:<br />
<br />
From your extension <br />
# Dial 5101 from on-campus, <br />
# Enter your security code <br />
<br />
From Off-Campus<br />
# Dial (413) 662-5101 <br />
# Enter #; your extension<br />
# Enter your security code<br />
<br />
From another On-campus Extension<br />
# Dial 5101, press # for main menu<br />
# Enter #; your extension<br />
# Enter your security code<br />
<br />
<br />
TIPS: Press (1) for Yes, Press (2) for No, Press ( * ) for the main menu, ( # ) Previous Menu, or (* * *) Exit System<br />
<br />
<br />
Playing Your Messages:<br />
# Enter your personal ID# and security code#<br />
# Press (4) check new messages<br />
# Press (5) leave messages<br />
# Press (6) review messages<br />
# Press (7) to change setup options<br />
<br />
<br />
<br />
While reviewing your messages you can<br />
# Press (3) menu options<br />
# Press (4) Slow down playback<br />
# Press (5) adjust volume<br />
# Press (6) speed up playback<br />
# Press (7) rewind<br />
# Press (8) pause<br />
# Press (9) repeat<br />
# Press ( * ) save as new message<br />
<br />
<br />
Set up Options Menu<br />
# Enter your personal ID#<br />
# Press (7)for setup options<br />
# Press (7)for personal options<br />
## Press (4) to change security code<br />
## Press (5) to record name<br />
## Press (6) to change spelled name<br />
## Press (7) directory listing on / off<br />
<br />
Exiting Your Mailbox<br />
# Press ( * * *) to exit the system<br />
# Press ( * ) to finish a recording<br />
# Press (3) to hear menu options</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Welcome_to_TechHelp&diff=147Welcome to TechHelp2021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
<hr />
<div><br />
<div style="border: 1px solid #2D008E; padding: .7em; background-color:#00000; margin-top: 0;"><br />
<br />
<p><b>Tech Help is designed for students, faculty and staff to be able to find centralized information about our technology services at MCLA. It is your one-stop-shop for MCLA technology news, instructions, guides, and answers. If you do not find what you are looking for, please contact the [[MCLA Computer HelpDesk]] at (413)-662-5276.</b><br />
</p><br />
</div><br />
<br />
<table cellspacing="3" style="width:100%;background-color:white;vertical-align:top;color:#000"><br />
<tr><br />
<th style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;" valign="top"> New User Guides<br />
</th><br />
<th class="mobilehide" style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;" valign="top"> About Us </th><br />
</tr><br />
<tr><br />
<td style="background:white; border:1px solid #CCC" valign="top"><p>If you are new to the MCLA community or just want to get started with technology at MCLA, please review this step by step guide. </p><br />
<ul><br />
<li>[[Faculty and Staff - Getting Started]]</li><br />
<li>[[Student - Getting Started]] </li><br />
<li>[[Online Student - Getting Started]] </li><br />
</ul></td><br />
<td class="mobilehide" style="background:white; border:1px solid #CCC"><br />
<p>MCLA has various departments associated with its technology services. In this section you can learn who we are and how we contribute to the technology services found at MCLA. </p><br />
<ul><br />
<li>[[MCLA Computer HelpDesk]]</li><br />
<li>[https://www.mcla.edu/administration/administrative-offices/academic-technology/index.php Academic Technology]</li><br />
<li>[[Administrative Systems]]<br />
<li>[[Computer Support Services]]</li><br />
<li>[[Media Services]]</li><br />
<li>[[Telecommunications]]<br />
<br />
<br />
</ul><br />
</td></tr><br />
<tr><br />
<th style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;"> Help Resources<br />
</th><th class="mobilehide" style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;"> News and Alerts<br />
</th><br />
<tr><br />
<td style="background:white; border:1px solid #CCC" valign="top" rowspan="3"><br />
<p>Here you will be able to browse through the information populated on this site. The fully functional 'Search' (top left) can also be used to find the information you seek. </p><br />
<ul><br />
<li>[[Student Information System]] - (Banner)</li> <br />
<li>[[Office 365 | E-mail Communication]] - (Office 365) </li><br />
<li>[[Computing Hardware and Software]]</li><br />
<li>[[Network]]</li><br />
<li>[[User ID and Password]]</li><br />
<li>[[IT Policies and Procedures]]</li><br />
<li>[[Technology Enhanced Facilities]]</li><br />
<li>[[Canvas | Learning Management - Canvas]]</li><br />
<li>[http://www.mcla.edu/library/ Library and Research]</li><br />
<li>[[MCLAs Laptop Initiative| MCLA's Laptop Initiative]] - (Student Laptop Purchasing Information)</li><br />
<br />
</ul><br />
<br />
<br />
<br />
</td><td class="mobilehide" style="background:white; border:1px solid #CCC" valign="top"><p>Get the latest information on what we have changed or added to our technology services. You will also find any critical announcements that users should know here. </p><br />
<center><br />
----<br />
<br />
<br />
<h2> '''Laptop Program - [[MCLAs Laptop Initiative|Available Now!]]'''<br><br><br />
[[Image:e5480.jpg]]<br><br />
[http://www.dell.com/mcla Laptop Program Ordering Information - Click Here]</h2><br />
<br />
<br />
<tr><td class="mobilehide" style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;"><b>Feedback</b><br />
<br />
<tr><td class="mobilehide" style="background:white; border:1px solid #CCC" valign="top"><p>The technology services group at MCLA is committed to providing services that suit the needs of the students, faculty and staff. Please take the time to give us feedback on how we are doing and/or how to make our services suit your needs more effectively.</p><br />
<ul><br />
<li>[mailto:helpdesk@mcla.edu Email Us!]<br />
<br />
</ul></div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Welcome_to_TechHelp.mcla.edu&diff=149Welcome to TechHelp.mcla.edu2021-01-26T18:59:43Z<p>Ianbergeron: 1 revision imported</p>
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<div>#REDIRECT [[Welcome to TechHelp]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Using_FindTime_on_Office_365&diff=115Using FindTime on Office 3652021-01-26T18:59:42Z<p>Ianbergeron: 1 revision imported</p>
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<div>#REDIRECT [[FindTime]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=Using_Yodeck_Signage&diff=117Using Yodeck Signage2021-01-26T18:59:42Z<p>Ianbergeron: 1 revision imported</p>
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<div>[[image:Yodeck.png|left]]<br />
==Step 1 Logging on== <br />
<br />
*Go to: https://app.yodeck.com/login<br />
<br />
Your account has been created for you. Use your campus email and password. If you are already logged on to the portal it will take you directly to the dashboard. If not, it will direct you to the MCLA portal logon screen. When you log on to the portal, the Yodeck dashboard will appear.<br />
<br />
<br />
==Step 2 Uploading your media==<br />
<br />
On the left side of the dashboard you will see a menu. Click on the “Media” folder and choose which type of media you wish to upload. If you are thinking of loading a video keep in mind that most signage locations will not have audio. In some cases captions can be added, media services can help you with that. If you what to add a web page remember that you will only see the portion of the page that first appears. There is no scrolling. (Actually, there is a way of landing on a particular part of a web page, you can contact media services for help with that.)<br />
<br />
Images and documents are straight forward and you can upload just about any format you want. The software will fit your documents and images to frame automatically.<br />
When you click on a media type you will see a page with all the items that are already uploaded to your workspace. To add an item click the “+ Add” button on the bottom of the page. Fill in the “Name” field and click the “Choose” button and browse to your file. The other fields are optional but you might want to set an end time in most cases. Be sure to click “Save” at the bottom and then press “Push to players” on the upper left. (After any changes or additions you make, that button will turn red and flash, if you forget to “push to players” you’re changes will not appear.<br />
For details about adding media go here:<br />
https://www.yodeck.com/docs/display/YO/4.+Media<br />
<br />
==Step 3 Adding to your playlist==<br />
<br />
Click on the “Playlist” tab on the menu. There should be a playlist already created in the workspace you have access to. Click the edit icon to the right of the playlist you want to access. You will see the playlist details page with all the available media in your workspace. <br />
<br />
Simply drag an item up to the playlist above. You can mouse-over an item in the playlist and change the running order by dragging and dropping or remove an item by clicking on the “X”. Below each media item there is a number indicating the default number of seconds that the item will show. This can be changed using the plus and minus buttons. Don’t for get to click “Save” and “Push to players” when prompted.<br />
<br />
<br />
Feel free to call Media Services with any questions. x 5328<br />
Here’s the link to the user’s manual:<br />
https://www.yodeck.com/docs/display/YO/Yodeck+User+Manual<br />
<br />
Also each page has a question mark button on the top that will bring you to help information specific to that page.</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=VH1&diff=119VH12021-01-26T18:59:42Z<p>Ianbergeron: 1 revision imported</p>
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<div>[[image:MCLA_VEN_R1_1.jpg]]<br />
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[[image:MCLA_VEN_R1_2.jpg]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=VH2&diff=121VH22021-01-26T18:59:42Z<p>Ianbergeron: 1 revision imported</p>
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<div>[[image:MCLA_VEN_R2_1.jpg]]<br />
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[[image:MCLA_VEN_R2_2.jpg]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=VH4&diff=123VH42021-01-26T18:59:42Z<p>Ianbergeron: 1 revision imported</p>
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[[image:MCLA_VEN_R4_2.jpg]]</div>Ianbergeronhttps://techhelp.mcla.edu/index.php?title=VH5&diff=125VH52021-01-26T18:59:42Z<p>Ianbergeron: 1 revision imported</p>
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<div>[[image:MCLA_VEN_R5_1.jpg]]<br />
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[[image:MCLA_VEN_R5_2.jpg]]</div>Ianbergeron