Fac/Staff Telecom FAQs

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How to Forward Calls - Instructions for All NEC Phones

For single line phone or any digital phone that does not have a display, the system recognizes manual programming.

  • To Activate Call Forwarding:
    • Pick up receiver and press:
      • Press *1 To forward line when busy (Call Forward Busy, CFB)
      • Press *2 To forward all calls to line (Call Forward All, CFA)
      • Press *3 To forward calls not answered (Call Forward No Answer, CFNA)
      • Then dial desired phone number or voicemail pilot number 5101.
      • Wait for tone, then hang up.
  • To Deactivate Call Forwarding:
    • Pick up receiver and press:
      • Press #1 (Cancel CFB)
      • Press #2 (Cancel CFA)
      • Press #3 (Cancel CFNA)
      • Wait for tone, then hang up.

For multiline digital or VoIP phones with a display:

  • To Activate Call Forwarding
    • Pick up receiver and press:
      • Press FDB softkey To forward line when busy (Call Forward Busy, CFB)
      • Press FDA softkey To forward all calls to line (Call Forward All, CFA)
      • Press FDN softkey To forward calls not answered (Call Forward No Answer, CFNA)
      • Then dial desired phone number or voicemail pilot number 5101.
      • Wait for tone, then hang up.
  • To Deactivate Call Forwarding:
    • Pick up receiver and press:
      • Press FDB softkey (Cancel CFB)
      • Press FDA softkey (Cancel CFA)
      • Press FDN softkey (Cancel CFNA)
      • Wait for tone, then hang up.

Creating three-way conference calls

There are times when you are on a call and want to add another person to the conversation. The three-way conference feature allows you to connect to another line while participating in a call.

  1. With the call in progress, as the party to hold;
  2. Press the Transfer (TRF) button;
  3. Dial the desired number. Remember to dial 9, then the number for an off-campus number
  4. After the call is answered, press the Conference (CNF) button. This button will display on a softkey on VoIP phones. All three parties are now connected.

FAQs

Q. My phone doesn't ring to voicemail. What can I do to fix this?
A: Make sure Call Forward No Answer is set by picking up the phone, pressing *35101, waiting for a tone, then hanging up.
Q. What are the 4 buttons below the display for?
A. The 4 buttons below the display are soft key buttons, or software key buttons, meaning their function changes based on what is happening on the phone, such as idle state, calling another party, being called, communication in process, on hold, and in conference. They can be used to set Call Forward, Call Back, and start Conference calls, amongst other functions.
Q. My phone doesn't ring when people call it. What is wrong?
A: Two things typically affect this: Do Not Disturb (DND) is set; to turn off DND, scroll through the soft key buttons below the display until you see DND above a button. Pressing it will show - DND Set or DND Cancel. If you press it and it says DND Cancel - that was the reason your calls did not complete. - If it says DND Set, press DND again to cancel.
If DND was not the culprit, try cancelling Call Forward All. - find the soft key for FDA, and press it to cancel.
Q. What does the Answer button do?
A. The Answer button can be activated to enable the feature called Ringing Line Pickup. Ringing Line Pickup allows a phone with more than one line to answer the line that is ringing, rather than only the primary line of that phone. To enable this feature, press Feature, answer, and then press the buttons of the lines you would like to answer upon picking up the receiver. When any of the numbers selected ring, just pick up the phone and that line will be answered, rather than your primary number. To deactivate this, just press Feature and then Answer again. The answer button lamp will turn off.
Q. I see CB on my display above one of the soft key buttons when calling someone and they don't answer. What does that do?
A. CB is short for Call Back. Pressing this when the party you are calling is busy will set a call back timer. When the party you attempted to call is off the phone, or idle, your phone will automatically call them for you. Your phone will also ring and indicate that it is the call back connection you requested. This function is only for internal calls.

Any questions and requests. Return to Telecommunications page