How do I reset my Banner PIN?

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If you forgot your 6 digit PIN you must use the FORGOT PIN feature.

On the Banner log in page:

  • 1. Enter your A number in the username field. (Remember to capitalize)
  • 2. Click FORGOT PIN
  • 3. Enter the answer to your challenge question.

If you see a message that indicates the following error: "Authorization Failure - Security Question is not setup." This means you have not setup a PIN for your Banner account.

Please refer to the help guide on 'Logging into Self-Service Banner for the first time.'


In the event that your account becomes disabled because of to many failed attempts, please contact the Help Desk at 413-662-5276 for further instruction.

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