Difference between pages "Degree Works" and "MCLA Tech HelpDesk"

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(→‎What is Degree Works and why is it important for you to reference it often?)
 
(→‎Meet the Staff)
 
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[[Image:Degree-works.png|right]]
 
  
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== What is Degree Works and why is it important for you to reference it often? ==
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==Description==
  
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Degree Works is “degree audit” software that provides you and your advisor with a clear representation of an individualized path toward graduation. Your degree audit will track courses you have taken, your grades in those courses, any waivers that may be applied to your record, notes that may record items discussed with your advisor, your current overall and program GPA, as well as what coursework is still required in your academic program and core curriculum.
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The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
  
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Your degree audit can be accessed through the MCLA Portal Page under the “Students” tab.
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==Contacting the Tech HelpDesk==
  
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<youtube>0XzExiyUxrY</youtube>
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*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
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*Phone: (413)-662-5276
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*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
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*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
  
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== How can Degree Works help you stay on track toward graduation? ==
 
  
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Degree Works has a number of features designed to minimize the chance of you enrolling in a course that will not fulfill either an academic program requirement or core curriculum – keeping you on track toward graduation. Each academic department has worked carefully to infuse any individualized “double dipping” rules that they may have. This will provide you with a clear understanding of courses within your program that fulfill more than one requirement (major/minor/core curriculum, etc).
 
  
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Degree Works also has a number of interactive features including:
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==<div id="hours">Hours Of Operation Spring 2022 - HelpDesk</div>==
  
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* '''Live data relating to enrollment and registration information.''' You will be able to see what courses are being offered in the next semester that fulfill a specific requirement, when the course is offered, and how many seats are still available.
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<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
  
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* '''What If:''' If you are considering a change in major, or adding a new minor, this feature allows you to run a new audit, taking your current academic coursework and placing it into the new program which will allow you to make a fully informed decision.
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<tr>
  
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<youtube>k3Yq5NyRTCo</youtube>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
  
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* '''Future Classes:''' This feature provides you with the ability to project how planned courses for a future semester will be applied to your audit. Will this planned course fulfill a needed requirement?
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</tr>
  
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<!--  '''GPA Calculators:''' Are you an athlete worried about maintaining eligibility? Perhaps you are striving toward a specific GPA for a scholarship or graduate school application? Degree Works has a series of GPA calculators to help you project your future GPA and can also provide advice on how to reach a specific GPA.
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<tr BGCOLOR="#CCCCCC">
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<youtube>NtWB2M0iHl0</youtube> -->
 
  
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== Want to learn more about how to use Degree Works? ==
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
  
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* For technical questions about Degree Works, please contact MCLA Techhelp at 413-662-5276
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</tr>
  
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* For questions regarding student records shown in Degree Works, please contact the Registrar’s Office at 413-662-5216 or registrar@mcla.edu
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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</tr>
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 +
<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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 +
</tr>
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 +
<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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</tr>
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</table>
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<br>
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*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
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*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
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*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
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==Meet the Staff==
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<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
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 +
<tr>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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</tr>
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 +
<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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</tr>
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 +
<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Wilczak</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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</tr>
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</table>
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*Updated 5/27/2022
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==Information about the Computer HelpDesk==
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*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
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*[[Computer Helpdesk Services for Students | Service Policy]]
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*[[Student Laptop Repair Procedure]]

Revision as of 20:58, 27 May 2022

Description

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!


Hours Of Operation Spring 2022 - HelpDesk

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 7:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

Meet the Staff

Name Position
John Clark Help Desk Manager
Marko Iwasiwka Help Desk Consultant
Alexander Lytle Help Desk Consultant
Ryan Wilczak Help Desk Consultant


  • Updated 5/27/2022

Information about the Computer HelpDesk

Retrieved from "https://techhelp.mcla.edu/index.php?title=Degree_Works&oldid=6896"