Difference between pages "MCLA Tech HelpDesk" and "MCLA Remote Access (Windows)"

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(Download and Install Sophos Connect Client)
 
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==Description==
+
If you are using Mac OS, please refer [[MCLA_Remote_Access_(MacOS)| to these instructions instead]].
  
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
+
=='''Description'''==
 +
For various reasons pertaining to security, certain services within the MCLA network are protected from direct access to the Internet. Access to these resources from other networks requires special software to provide a secure “tunnel” from your computer. MCLA employs an SSL VPN to provide this function and this document explains how to access, install and use this tool for Windows based machines.
  
==Contacting the Tech HelpDesk==
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=='''Download and Install Sophos Connect Client'''==
  
*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
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*1. Before you start, ensure you do not have the outdated "Sophos SSL VPN" client installed. If you do, please follow these steps to uninstall:
*Phone: (413)-662-5276
+
**a. Select Start , then select '''Settings  > Apps > Apps & features'''.  
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
+
**b. Select the the 'Sophos SSL VPN' application in the list and then select '''Uninstall'''.
*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
 
  
 +
*2. Login to https://mclautm.mcla.edu VPN Portal using your A number (without @mcla.edu) and password.[https://techhelp.mcla.edu/index.php/Setup_Microsoft_Authenticator_App_for_MCLA_VPN_Access Remember to append the One-Time-Password (OTP) at the end of your password].
 +
*3. Click the "Remote Access" Tab
 +
*4.. Click the download button next to the description "'''Click here to download the Sophos Connect client software.'''" . You'll be asked to fill out a form that authorizes you to download the installer.
 +
*5. Open the installer once downloaded and complete the client installation.
 +
*6. Return back to the https://mclautm.mcla.edu VPN Portal and select the "Remote Access" tab again.
 +
*6. Click the download button next to the description "'''Click here to download the configuration file to set up SSL VPN with Sophos Connect.'''" '''Download''' and '''Save''' the .opvn file.
 +
*7. Open the Sophos Connect software, click the ''''Import Connection'''' option
 +
*8. Navigate to the .opvn file that you saved, select it and click ''''Open''''. This will import the VPN server connection information.
  
 +
=='''Connect to the VPN using Sophos Connect Client'''==
  
==<div id="hours">Hours Of Operation Spring 2022 - HelpDesk</div>==
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*1. Open the Sophos Connect software by either selecting it in your start menu or system tray
 
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*2. Confirm that the 'mclautm.mcla.edu' server connection is selected then click 'Connect'
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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*3. Type in your A number and password. [https://techhelp.mcla.edu/index.php/Setup_Microsoft_Authenticator_App_for_MCLA_VPN_Access MFA code may be required].
 
+
*4. Connection status will show a green click mark when successfully connected to the VPN
<tr>
 
 
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
</table>
 
<br>
 
 
 
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
 
 
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 
 
 
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 
 
 
==Meet the Staff==
 
 
 
 
 
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
 
 
 
<tr>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
 
 
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
 
</tr>
 
 
 
 
 
<tr BGCOLOR="#FFFFFF">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td>
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Wilczak</font></font></font></td>
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
 
</table>
 
 
 
 
 
*Updated 5/27/2022
 
 
 
==Information about the Computer HelpDesk==
 
 
 
*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
 
*[[Computer Helpdesk Services for Students | Service Policy]]
 
*[[Student Laptop Repair Procedure]]
 

Revision as of 00:58, 23 June 2022

If you are using Mac OS, please refer to these instructions instead.

Description

For various reasons pertaining to security, certain services within the MCLA network are protected from direct access to the Internet. Access to these resources from other networks requires special software to provide a secure “tunnel” from your computer. MCLA employs an SSL VPN to provide this function and this document explains how to access, install and use this tool for Windows based machines.

Download and Install Sophos Connect Client

  • 1. Before you start, ensure you do not have the outdated "Sophos SSL VPN" client installed. If you do, please follow these steps to uninstall:
    • a. Select Start , then select Settings > Apps > Apps & features.
    • b. Select the the 'Sophos SSL VPN' application in the list and then select Uninstall.
  • 2. Login to https://mclautm.mcla.edu VPN Portal using your A number (without @mcla.edu) and password.Remember to append the One-Time-Password (OTP) at the end of your password.
  • 3. Click the "Remote Access" Tab
  • 4.. Click the download button next to the description "Click here to download the Sophos Connect client software." . You'll be asked to fill out a form that authorizes you to download the installer.
  • 5. Open the installer once downloaded and complete the client installation.
  • 6. Return back to the https://mclautm.mcla.edu VPN Portal and select the "Remote Access" tab again.
  • 6. Click the download button next to the description "Click here to download the configuration file to set up SSL VPN with Sophos Connect." Download and Save the .opvn file.
  • 7. Open the Sophos Connect software, click the 'Import Connection' option
  • 8. Navigate to the .opvn file that you saved, select it and click 'Open'. This will import the VPN server connection information.

Connect to the VPN using Sophos Connect Client

  • 1. Open the Sophos Connect software by either selecting it in your start menu or system tray
  • 2. Confirm that the 'mclautm.mcla.edu' server connection is selected then click 'Connect'
  • 3. Type in your A number and password. MFA code may be required.
  • 4. Connection status will show a green click mark when successfully connected to the VPN