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==Description==
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
==Contacting the Tech HelpDesk==
==<div id="hours">Hours Of Operation Summer - HelpDesk</div>== <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > <tr> <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> </tr> </table><br> *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. ==<div id="hours">Hours Of Operation Fall / Spring 2022 - HelpDesk</div>==
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
<tr BGCOLOR="#CCCCCCFFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander LytleEmerson Arthur</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan WilczakViral Shaw</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Hussien Tannira</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#CCCCCC"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Cordelia Moran</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Darian Moorhead</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
*Updated 59/2713/20222023
==Information about the Computer HelpDesk==