Difference between pages "Video Switching System" and "How do I submit service requests? (Faculty/Staff)"

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'''VIDEO SWITCHING SYSTEMS ON CAMPUS'''
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All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.
  
MCLA uses [https://www.extron.com/product/in1608xi Extron] for all our video switching systems on campus. You'll find these in nearly every classroom, and it serves to easily switch the video signal to the projector from the instructor's station computer, a laptop, a document camera, or other video device.
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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
 
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* You can email [mailto:CBS-CustomerCare@Xerox.Com] and provide the same information as listed above
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* You can go to our website: https://www.cbs-gisx.com then click on support then service request see screen shots below
 
 
Attached to every switcher is a MLC104 Controller. This device lets the user easily switch between sources, turn on/off the projector, and adjust volume.  
 
 
 
[[File:Mlc104-lg.jpg|500px|frameless|center]]
 
 
 
'''Directions'''
 
 
 
*Press and Hold ''ON'' button for 3 seconds or until ''ON'' button lights up.
 
*Select the source you will be using
 
:- For the desktop computer in the room, press the button labeled PC.  
 
:- For a personal laptop, press the button labeled HDMI (or in some rooms, LAPTOP)
 
:- For the document camera, press the button labeled DOC CAM.
 
*Adjust volume by using the knob
 
*Turn off projector by holding the "OFF" button for upwards of 5 seconds or until a beep or light indicates the projector has turned off.
 

Revision as of 05:35, 14 February 2023

All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.

  • Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
  • You can email [1] and provide the same information as listed above
  • You can go to our website: https://www.cbs-gisx.com then click on support then service request see screen shots below