Difference between pages "MCLA Tech HelpDesk" and "BlazerPrint"

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(Meet the Staff)
 
(Information about BlazerPrint)
 
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[[Image:HelpDeskStaff.png|right]]
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[[IMAGE:BlazerPrint.png|250px|right]]
  
 
==Description==
 
==Description==
 +
BlazerPrint is MCLA's robust and secure copying, printing, scanning, and fax solution served through a series of high-end multifunction copiers located conveniently across campus. All MCLA’s copiers have the same tablet-like touchscreen experience. The BlazerPrint system has an intuitive design that is simple to use, resulting in fewer clicks to complete a job and less time spent when scanning, copying and printing. BlazerPrint is driven by a management system called PaperCut which allows for a customized end user personal experience by connecting to OneDrive, email, and faxing. All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the device and it will know who you are so it can offer a customized experience. This customization solves the problem of finding the right printer. With security and accessibility in mind, users simply print to a single, global, virtual, queue, then go to the most convenient multifunction device and release their print.
  
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
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==Information about BlazerPrint==
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*[[Registering your MCLA ID BlazerPrint]]
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*[[Connecting your personally owned device to BlazerPrint (Students)]]
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*[[Connecting your MCLA managed computer to BlazerPrint (Faculty/Staff)]]
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*[[Releasing your print job on a BlazerPrint Copier]]
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*[[Document Scanning on a BlazerPrint Copier]]
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*[[Copying documents on a BlazerPrint Copier]]
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*[[Faxing on a BlazerPrint Copier or WestFax Portal]]
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*[[Checking Your Print Balance and Making Payments (Students)]]
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*[[Guest Printing]]
  
Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines. Since the number of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our operating hours.
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==Copier Guides==
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*[https://download.support.xerox.com/pub/docs/ALC81XX/userdocs/any-os/en_GB/AltaLink_C81xx_ug_en-us.pdf Xerox Altalink User Guide]
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*[https://www.support.xerox.com/en-us/product/altalink-c8100-series/videos Xerox Altalink Video Guides]
 +
[[file:versa.png|100px|left]]
 +
[https://download.support.xerox.com/pub/docs/VLC405/userdocs/any-os/en_GB/VersaLink_C405_mfp_ug_en-US.pdf Xerox VersaLink User Guide]
 +
*[https://www.support.xerox.com/en-us/product/versalink-c405/videos Xerox VersaLink Video Guides]
  
==Contacting the Tech HelpDesk==
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==FAQ about BlazerPrint==
 
 
*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
 
*Phone: (413)-662-5276
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 
*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
 
 
 
 
 
 
 
==<div id="hours">Hours Of Operation Fall 2021 - HelpDesk</div>==
 
 
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 
 
 
<tr>
 
 
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
 
 
<tr BGCOLOR="#CCCCCC">
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
 
 
</tr>
 
 
 
</table>
 
<br>
 
 
 
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
 
 
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 
 
 
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 
 
 
==Meet the Staff==
 
 
 
 
 
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
 
 
 
<tr>
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
 
 
 
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
 
</tr>
 
 
 
 
 
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
 
<tr BGCOLOR="#CCCCCC">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson</font></font></font></td>
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
 
<tr BGCOLOR="#FFFFFF">
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
 
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
 
</table>
 
 
 
 
 
*Updated 2/3/2021
 
 
 
==Information about the Computer HelpDesk==
 
 
 
*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
 
*[[Computer Helpdesk Services for Students | Service Policy]]
 
*[[Student Laptop Repair Procedure]]
 

Revision as of 02:37, 10 February 2023

BlazerPrint.png

Description

BlazerPrint is MCLA's robust and secure copying, printing, scanning, and fax solution served through a series of high-end multifunction copiers located conveniently across campus. All MCLA’s copiers have the same tablet-like touchscreen experience. The BlazerPrint system has an intuitive design that is simple to use, resulting in fewer clicks to complete a job and less time spent when scanning, copying and printing. BlazerPrint is driven by a management system called PaperCut which allows for a customized end user personal experience by connecting to OneDrive, email, and faxing. All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the device and it will know who you are so it can offer a customized experience. This customization solves the problem of finding the right printer. With security and accessibility in mind, users simply print to a single, global, virtual, queue, then go to the most convenient multifunction device and release their print.

Information about BlazerPrint

Copier Guides

Versa.png

Xerox VersaLink User Guide

FAQ about BlazerPrint