Difference between pages "Manual Printer Install on macOS" and "How do I submit service requests? (Faculty/Staff)"

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To manually install an MCLA printer on macOS Sierra, these steps may be followed:
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All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.
  
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Open System Preferences and click on '''Printers & Scanners'''
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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
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* You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above
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* You can go to their website: https://www.cbs-gisx.com then click on support then service request - see screenshot below:
  
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[[Image:macmanual1.png]]
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[[File:Orderservice.png|500px]]
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Click the '''+''' button to open the Add dialogue box
 
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[[Image:macmanual2.png]]
 
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Once in the Add dialogue, control click or right click in the toolbar area and click '''Customize Toolbar...'''
 
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[[Image:macmanual3.png]]
 
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Click and drag the '''Advanced''' icon into the toolbar and click '''Done'''.
 
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[[Image:macmanual4.png]]
 
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Click the '''Advanced''' icon in the toolbar. You can now configure the printer you wish to install.
 
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'''Type''' should be '''Windows printer via spoolss'''
 
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'''URL''' should be '''smb://printing2/''' followed by the name of the printer.
 
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Some examples are:
 
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smb://printing2/Murdock-Lab-Hallway
 
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smb://printing2/Freel_1st_Floor_Circulation
 
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smb://printing2/Freel-SecondFloor
 
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smb://printing2/CSI_120_Laser
 
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smb://printing2/CSI_218_Laser
 
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smb://printing2/CSI_316_Laser
 
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smb://printing2/CSI_308_Laser
 
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'''Name''' should be the name of the printer.
 
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'''Use''' should be '''Generic PostScript Printer'''
 
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Once finished, click '''Add'''.
 
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[[Image:macmanual5.png]]
 

Latest revision as of 05:38, 14 February 2023

All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.

  • Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
  • You can email CBS-CustomerCare@Xerox.Com and provide the same information as listed above
  • You can go to their website: https://www.cbs-gisx.com then click on support then service request - see screenshot below:

Orderservice.png

Retrieved from "https://techhelp.mcla.edu/index.php?title=Manual_Printer_Install_on_macOS&oldid=7355"