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| | + | All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order. |
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| + | *Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device. |
| − | <p><b>Tech Help is designed for students, faculty and staff to be able to find centralized information about our technology services at MCLA. It is your one-stop-shop for MCLA technology news, instructions, guides, and answers. If you do not find what you are looking for, please contact the [[MCLA Computer HelpDesk]] at (413)-662-5276.</b>
| + | * You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above |
| − | </p>
| + | * You can go to their website: https://www.cbs-gisx.com then click on support then service request - see screenshot below: |
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| − | <table cellspacing="3" style="width:100%;background-color:white;vertical-align:top;color:#000">
| + | [[File:Orderservice.png|500px]] |
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| − | <th colspan="2" style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;" valign="top">Quick Links
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| − | *[[Activate your MyMCLA Account|MCLA Account Setup]]
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| − | *[http://techhelp.mcla.edu/index.php/User_ID_and_Password#manage Manage Your Account]
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| − | *[[Office 365|Office 365 Email Information]]
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| − | *[https://sso.mcla.edu MCLA Portal]
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| − | </td>
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| − | *[[Network|Set up Wireless Access]]
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| − | *[[Guest Network Access|Guest Accounts]]
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| − | *[https://techhelp.mcla.edu/banner Self-Service Banner]
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| − | </td></tr>
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| − | </table>
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| − | </div>
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| − | <table cellspacing="3" style="width:100%;background-color:white;vertical-align:top;color:#000">
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| − | <th style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;" valign="top"> New User Guides
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| − | <th class="mobilehide" style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;" valign="top"> About Us </th>
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| − | <td style="background:white; border:1px solid #CCC" valign="top"><p>If you are new to the MCLA community or just want to get started with technology at MCLA, please review this step by step guide. </p>
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| − | <ul>
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| − | <li>[[Faculty and Staff - Getting Started]]</li>
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| − | <li>[[Student - Getting Started]] </li>
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| − | <li>[[Online Student - Getting Started]] </li>
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| − | </ul></td>
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| − | <td class="mobilehide" style="background:white; border:1px solid #CCC">
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| − | <p>MCLA has various departments associated with its technology services. In this section you can learn who we are and how we contribute to the technology services found at MCLA. </p>
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| − | <ul>
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| − | <li>[[MCLA Computer HelpDesk]]</li>
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| − | <li>[https://www.mcla.edu/administration/administrative-offices/academic-technology/index.php Academic Technology]</li>
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| − | <li>[[Administrative Systems]]
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| − | <li>[[Computer Support Services]]</li>
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| − | <li>[[Media Services]]</li>
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| − | <li>[[Telecommunications]]
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| − | </ul>
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| − | </td></tr>
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| − | <th style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;"> Help Resources
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| − | </th><th class="mobilehide" style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;"> News and Alerts
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| − | </th>
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| − | <tr>
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| − | <td style="background:white; border:1px solid #CCC" valign="top" rowspan="3">
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| − | <p>Here you will be able to browse through the information populated on this site. The fully functional 'Search' (top left) can also be used to find the information you seek. </p>
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| − | <ul>
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| − | <li>[[Student Information System]] - (Banner)</li>
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| − | <li>[[Office 365 | E-mail Communication]] - (Office 365) </li>
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| − | <li>[[Computing Hardware and Software]]</li>
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| − | <li>[[Network]]</li>
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| − | <li>[[User ID and Password]]</li>
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| − | <li>[[IT Policies and Procedures]]</li>
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| − | <li>[[Technology Enhanced Facilities]]</li>
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| − | <li>[[Canvas | Learning Management - Canvas]]</li>
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| − | <li>[http://www.mcla.edu/library/ Library and Research]</li>
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| − | <li>[[MCLAs Laptop Initiative| MCLA's Laptop Initiative]] - (Student Laptop Purchasing Information)</li>
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| − | </ul>
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| − | </td><td class="mobilehide" style="background:white; border:1px solid #CCC" valign="top"><p>Get the latest information on what we have changed or added to our technology services. You will also find any critical announcements that users should know here. </p>
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| − | <center>
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| − | <h2> '''Laptop Program - [[MCLAs Laptop Initiative|Available Now!]]'''<br><br>
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| − | [[Image:e5480.jpg]]<br>
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| − | [http://www.dell.com/mcla Laptop Program Ordering Information - Click Here]</h2>
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| − | <tr><td class="mobilehide" style="color:#FFF;background:#0085CA;text-align:left;padding:0.2em 0.4em;font-size:110%;width:50%;height:28px;"><b>Feedback</b>
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| − | <tr><td class="mobilehide" style="background:white; border:1px solid #CCC" valign="top"><p>The technology services group at MCLA is committed to providing services that suit the needs of the students, faculty and staff. Please take the time to give us feedback on how we are doing and/or how to make our services suit your needs more effectively.</p>
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| − | <ul>
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| − | <li>[mailto:helpdesk@mcla.edu Email Us!]
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| − | </ul>
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