Difference between pages "Registering your MCLA ID BlazerPrint" and "How do I submit service requests? (Faculty/Staff)"

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Every BlazerPrint copier is equipped with an RFID reader that is compatible with your MCLA Photo ID. Users can login to the copier using their MCLA Photo ID to unlock the ability to release their print jobs from the BlazerPrint virtual print queue as well as use scanning, copy and fax features. Users must 'register' their MCLA Photo ID with the BlazerPrint system. '''This only needs to be done once to associate the card with your MCLA account for authentication purposes'''. Here are the steps on how to register your card.
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All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.
  
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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
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* You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above
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* You can go to their website: https://www.cbs-gisx.com then click on support then service request - see screenshot below:
  
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*1. 'Tap' your MCLA Photo ID on top of the RFID Reader on the Copier.
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[[File:Orderservice.png|500px]]
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[[image:printreg1.jpg]]
 
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*2. You will be prompted to “Associate your Card”.
 
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*3. Select the “Yes” button in the right-hand corner to begin registration.
 
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[[image:printreg2.jpg]]
 
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*4. You will be prompted to enter your MCLA User ID (A number without @mcla.edu) and Password.
 
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[[image:printreg3.jpg]]
 
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[[image:printreg4.jpg]]
 
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*5. Hit the “Done” key in the right-hand corner after each item is entered.
 
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*6. Once complete your card will be “successfully registered”.
 
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*7. If the information you entered is not correct you will be prompted to try again.
 

Latest revision as of 05:38, 14 February 2023

All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.

  • Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
  • You can email CBS-CustomerCare@Xerox.Com and provide the same information as listed above
  • You can go to their website: https://www.cbs-gisx.com then click on support then service request - see screenshot below:

Orderservice.png

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