Difference between pages "Alumni Account Policy" and "How do I submit service requests? (Faculty/Staff)"

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Massachusetts College of Liberal Arts provides computer facilities and network accounts for faculty, staff, and students. Students who wish to retain their network accounts after graduation may do so by request.  
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All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.
  
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Alumni accounts will be valid for approximately one semester following graduation and access to the computer labs will be limited to non-peak hours.  
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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
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* You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above
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To request this service or to ask related questions, send email to [mailto:alumni@mcla.edu alumni@mcla.edu].
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* You can go to their website: https://www.cbs-gisx.com then click on support then service request see screenshot below:

Revision as of 05:36, 14 February 2023

All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.

  • Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
  • You can email CBS-CustomerCare@Xerox.Com and provide the same information as listed above
  • You can go to their website: https://www.cbs-gisx.com then click on support then service request see screenshot below:
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