Difference between pages "Install a Printer" and "How do I submit service requests? (Faculty/Staff)"

From TechHelp@MCLA
(Difference between pages)
Jump to: navigation, search
m (1 revision imported)
 
 
Line 1: Line 1:
−
==Manual Configuration Instructions for Mac OS 10.7 Lion==
+
All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.
  
−
1. Click the Apple button in the  upper left hand corner of the desktop
+
*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
−
*2. Select System Preferences.
+
* You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above
−
[[Image:AppleMenu.png]]
+
* You can go to their website: https://www.cbs-gisx.com then click on support then service request see screenshot below:
−
 
 
−
 
 
−
3. Click on the Print & Scan icon in the System Preferences window.
 
−
 
 
−
[[Image:SystemPreferences.png]]
 
−
 
 
−
4. Add a printer by clicking on the + button in the bottom left hand corner.
 
−
*5. Select "Add other Printer or Scanner".
 
−
 
 
−
[[Image:PrintAndScan.png]]
 
−
 
 
−
6. In the "Add Printer" window, right click (or CTRL-click) on the toolbar area.
 
−
*7. Select "Customize Toolbar".
 
−
 
 
−
[[Image:CustomizeToolbar.png]]
 
−
 
 
−
8. In the pop over window, drag the advanced button onto the toolbar.
 
−
 
 
−
[[Image:AddAdvanced.png]]
 
−
 
 
−
9. Select the advanced button that was just added.
 
−
*10. When the “Searching for Printers” process finishes, choose “Windows printer via spoolss” from the “Type” drop down and fill in the rest of the fields as seen below.
 
−
*11. The "PRINTER NAME" and "PRINTER LOCATION" fields are the name of the printer and the location of the printer.
 
−
 
 
−
*PLEASE NOTE – change MCLA-PALM-W03 to MCLA-PALM-W03.mcla.edu:9100 (for OS 10.7.2) 
 
−
 
 
−
*12. Click "add" to complete the process. 
 
−
 
 
−
 
 
−
[[Image:CompletedPrinterSetup.png]]
 
−
 
 
−
 
 
−
 
 
−
 
 
−
Upon the first print job sent to the printer you will be required to click on the printer icon located in the dock, and 'resume' the print job. Upon resume you will be asked for your MCLANET User ID and password. Enter in this information and click the checkbox that allows the credentials to be saved. This will ensure you no longer have to enter this information for future print jobs.
 

Revision as of 05:36, 14 February 2023

All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.

  • Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
  • You can email CBS-CustomerCare@Xerox.Com and provide the same information as listed above
  • You can go to their website: https://www.cbs-gisx.com then click on support then service request see screenshot below:
Retrieved from "https://techhelp.mcla.edu/index.php?title=Install_a_Printer&oldid=7352"