Difference between pages "Map Homeshare Drive on Mac OS X" and "How do I submit service requests? (Faculty/Staff)"

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== Connect Network Drive in Mac OS X ==
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All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.
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With Finder open, select '''Go''' from the menu bar and click '''Connect to Server…''' from the dropdown menu.
 
  
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[[Image:Treehouse1.png]]
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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
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* You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above
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In the Connect to Server window, enter in the URL for the desired network drive. For homeshare this would be '''smb://homeshare/users$/A########''' and click Connect.
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* You can go to their website: https://www.cbs-gisx.com then click on support then service request see screenshot below:
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[[Image:Treehouse2.png]]
 
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Enter your A# and password as credentials for the networked drive in the Name and Password fields. Ensure that '''Remember this password''' in my keychain is checked. Click Connect.
 
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[[Image:Treehouse3.png]]
 
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== Set Network Drive to Connect at Logon ==
 
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From the Apple Menu in the menu bar, select '''System Preferences'''.
 
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[[Image:Treehouse4.png]]
 
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From System Preferences click '''Users & Accounts'''.
 
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[[Image:Treehouse5.png]]
 
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From Users & Accounts, ensure that '''Login Items''' is the selected tab. Click the '''+''' button.  
 
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[[Image:Treehouse6.png]]
 
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Ensure the desired directory is selected and click '''Add'''. This will ensure that the drive is mapped upon each logon.
 
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[[Image:Treehouse7.png]]
 

Revision as of 05:36, 14 February 2023

All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.

  • Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
  • You can email CBS-CustomerCare@Xerox.Com and provide the same information as listed above
  • You can go to their website: https://www.cbs-gisx.com then click on support then service request see screenshot below:
Retrieved from "https://techhelp.mcla.edu/index.php?title=Map_Homeshare_Drive_on_Mac_OS_X&oldid=7352"