Difference between pages "Azure Virtual Desktop (AVD)" and "How do I submit service requests? (Faculty/Staff)"

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MCLA provides remote access to software using Azure Virtual Desktop (AVD). This service allows MCLA students, faculty and staff to access license software typically found in our computer labs 24/7, from anywhere. With the ability to access this system with just a web browser, users can have the flexibility to connect using a tablet, phone, Mac, PC, Chromebook. Users also have the ability to download a more robust Remote Desktop client that provides an optimized experience. Because the process is cloud-based, the experience is identical for all users.
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All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.
  
Here is a list of software that is currently available through the AVD service:
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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
 
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* You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above
*SPSS
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* You can go to their website: https://www.cbs-gisx.com then click on support then service request see screenshot below:
*ArcGIS Pro
 
*Microsoft Excel
 
*MiniTab
 
*MiniTab Express
 
*RavenLite
 
*R
 
*R Studio
 
*Atom
 
*BIOVia Draw
 
*MatLab
 
*Stella Professional
 
*yEd Graph Editor
 
*Tableau Reader
 
*BehavePlus5
 
 
 
 
 
==How to Access via Web Browser==
 
 
 
*1. Go to the following address: https://client.wvd.microsoft.com/arm/webclient/
 
*2. Login with your MCLA Account (A number@mcla.edu)
 
*3. You will see icons for each course program offered. Open the program you'd like to access.
 
[[File:Avd1a.PNG]]
 
*4. The following screen will pop up asking your approval to authorize access to certain local resources.
 
 
 
[[image:avd1.png]]
 
 
 
*'''Printer:''' Refers to being able to print a document within your virtual desktop to a printer that is connected to your local computer. 
 
*'''Clipboard:''' Refers to copying/pasting text or images. 
 
*'''File Transfer:''' Refers to allowing you to copy files from your local computer to your virtual desktop. 
 
*You can check Don’t ask me again to remember these settings.
 
 
 
*5. Enter your MCLA Account Credentials at the prompt.
 
[[image:Avd2.PNG|200px]]
 
*6. Please wait while the application loads remotely. You can see its status by clicking the 'show details' option.
 
 
 
==How to Access via Remote Desktop App (Optional)==
 

Revision as of 05:36, 14 February 2023

All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.

  • Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
  • You can email CBS-CustomerCare@Xerox.Com and provide the same information as listed above
  • You can go to their website: https://www.cbs-gisx.com then click on support then service request see screenshot below: