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| − | ==Media Services==
| + | All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order. |
| − | Media Services, as part of Computer Support Services, provides a number of AV related services to all members of the MCLA community.
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| − | <!-- Media Services, located on the second floor of Murdock Hall, provides technical support and setups of [[Technology Enhanced Facilities | instructional technology]] and audio visual equipment campus wide. We schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions. Media Services also coordinates activities related to satellite and PolyCom [[Video Conferencing| video conference]] systems, off-air television recording and maintains the faculty [[Media Center | Multimedia Development Lab ]](digital imaging, digital audio and video editing, CD and DVD production). -->
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| − | ==Services==
| + | *Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device. |
| − | * Support for classroom AV technology | + | * You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above |
| − | * Online learning support
| + | * You can go to their website: https://www.cbs-gisx.com then click on support then service request see screenshot below: |
| − | * Live event support
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| − | * Video conference support
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| − | * Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.
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| − | * Video and audio recording and editing
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| − | * [[Large-Format Printing]]
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| − | * [[Yodeck]] - Electronic signage maintenance and administration
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| − | * [[Philo]] - Online TV Streaming Services
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| − | * DVD/CD duplication
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| − | * [[Lecture Recording]]
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| − | ==Staff==
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| − | Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II
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| − | * Murdock room 114
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| − | * x5328
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| − | * A.Bieniek@mcla.edu
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| − | Tyler Shaw, Audio Visual Equipment Technician
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| − | * Murdock room 114
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| − | * x5287
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| − | * tyler.shaw@mcla.edu
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| − | | |
| − | ==Contacting Media Services==
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| − | The Media Services office is located in Murdock Hall room 114
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| − | *Phone (413) 662-5328 on campus x5328 or (413) 662-5287 on campus x5287
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| − | Email: mediaservices@mcla.edu
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| − | | |
| − | ==Requests==
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| − | Requests can be made directly with the office of Media Services or through the student affairs office’s [https://nextgensso.com/sp/startSSO.ping?PartnerIdpId=http://sts.mcla.edu/adfs/services/trust&TargetResource=https%3a%2f%2fdynamicforms.ngwebsolutions.com%2fSubmit%2fStart%2f5d048d55-e9b0-441c-a1e1-2257baa5b180 Non-Classroom Space Request Form]
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| − | This form can also be found on the MCLA portal page.
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| − | Be sure to list your AV requirements on this form. If you have questions about your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advance.
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| − | Please contact us if you have any questions regarding classroom technology or any of our other services.
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| − | ==<div id="hours">Hours Of Operation - Media Services</div>==
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| − | | |
| − | <center><table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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| − | <tr>
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| − | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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| − | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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| − | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
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| − | | |
| − | </tr>
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| − | | |
| − | <tr BGCOLOR="#CCCCCC">
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>4:00pm</font></font></font></td>
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| − | | |
| − | </tr>
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| − | | |
| − | <tr BGCOLOR="#FFFFFF">
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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| − | | |
| − | </tr>
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| − | | |
| − | <tr BGCOLOR="#CCCCCC">
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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| − | | |
| − | </tr>
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| − | | |
| − | <tr BGCOLOR="#FFFFFF">
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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| − | | |
| − | </tr>
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| − | | |
| − | <tr BGCOLOR="#CCCCCC">
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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| − | | |
| − | </tr>
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| − | | |
| − | <tr BGCOLOR="#FFFFFF">
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>variable</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>variable</font></font></font></td>
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| − | | |
| − | </tr>
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| − | | |
| − | <tr BGCOLOR="#CCCCCC">
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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| − | | |
| − | </tr>
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| − | | |
| − | </table></center>
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| − | | |
| − | <!-- ==Resources==
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| − | | |
| − | * [[Philo]] - Online TV Streaming Services
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| − | * [[Large-Format Printing]] -->
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