View source for MCLA Tech HelpDesk


==Description==

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].

==Contacting the Tech HelpDesk==

*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
*Phone: (413)-662-5276
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!



==<div id="hours">Hours Of Operation Summer - HelpDesk</div>== 

<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >

<tr>

<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>

</tr>

<tr BGCOLOR="#CCCCCC">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#FFFFFF">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#CCCCCC">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#FFFFFF">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#CCCCCC">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#FFFFFF">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>

</tr>


<tr BGCOLOR="#CCCCCC">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>

</tr>

</table>
<br>

*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm 

*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.

*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.





==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>== 

<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >

<tr>

<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>

</tr>

<tr BGCOLOR="#CCCCCC">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#FFFFFF">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#CCCCCC">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#FFFFFF">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#CCCCCC">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>

</tr>

<tr BGCOLOR="#FFFFFF">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>

</tr>


<tr BGCOLOR="#CCCCCC">

<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>

</tr>

</table>
<br>

*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 10:00pm 

*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.

*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

==Information about the Computer HelpDesk==

*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
*[[Computer Helpdesk Services for Students | Service Policy]]
*[[Student Laptop Repair Procedure]]