https://techhelp.mcla.edu/index.php?action=history&feed=atom&title=Computer_Support_ServicesComputer Support Services - Revision history2026-05-09T11:42:16ZRevision history for this page on the wikiMediaWiki 1.31.12https://techhelp.mcla.edu/index.php?title=Computer_Support_Services&diff=5792&oldid=prevA10001033: 1 revision imported2021-01-27T19:27:58Z<p>1 revision imported</p>
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</td></tr></table>A10001033https://techhelp.mcla.edu/index.php?title=Computer_Support_Services&diff=5791&oldid=preven>Helpdesk: Protected "Computer Support Services" [edit=sysop:move=sysop]2011-07-20T15:09:47Z<p>Protected "<a href="/index.php/Computer_Support_Services" title="Computer Support Services">Computer Support Services</a>" [edit=sysop:move=sysop]</p>
<p><b>New page</b></p><div>=Description of Services and Operation=<br />
<br />
Computer Support Services (CSS) supports the use of personal computers and networks owned by the College in pursuit of its academic and business operations. <br />
<br />
=Computer Support duties fall into six areas.=<br />
<br />
*1. The Help Desk, which will <br />
**Answer questions about [[Software Policy|MCLA Central software]] applications, advise on basic application troubleshooting and log hardware and network issues for the other three areas. <br />
**Maintain the student computing labs. <br />
**Configure network connections for resident students. <br />
**Aid other members of CSS staff in distributing account information. <br />
<br><br> <br />
*2. Network/Server administration, which will <br />
**Maintain computer and network accounts. <br />
**Maintain the LAN and WAN network infrastructure. <br />
**Operate various servers for file, print and information sharing. <br />
<br><br> <br />
*3. Desktop devices installation/maintenance which will <br />
**Install new desktop equipment. <br />
**Install and configure desktop software. <br />
**Repair hardware and or resolve issues through vendor service contracts.<br />
<br><br> <br />
*4. Assistance in selection and purchase, which includes <br />
**Advise users in selecting hardware and software. <br />
**Research options and prices. <br />
**Prepare paperwork for purchases. <br />
**Receive goods and arrange for installation by other members of CSS. <br />
<br><br> <br />
*5. Web Communications, which includes <br />
**Designing a Web presence for departments and for the college as a whole <br />
**Working with department-based content contributers<br />
<br><br><br />
*6. Media Services, which will<br />
**Provide technical support and setups of instructional technology and audio visual equipment campus wide. <br />
**Schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions. <br />
**Coordinate activities related to satellite and PolyCom video conference systems, off-air television recording<br />
**Maintain the faculty Multimedia Development Lab (digital imaging, digital audio and video editing, CD and DVD production). <br />
<br><br><br />
==The Computer Help Desk==<br />
<br />
See the [[ MCLA Computer HelpDesk]] section.<br />
<br />
==Media Services==<br />
<br />
See the [[Media Services]] section.<br />
<br />
==Network/Server Administration==<br />
<br />
Computer Support employs a network specialist who maintains the entire network infrastructure. Among his duties is maintenance of user accounts. Access to network services is through a variety of password-protected logins. New users must go through the account activation process. See [[User ID and Password]].<br />
<br />
Accounts are authorized either by an electronic data transfer from the College student records system or by a formal communication from the Personnel office. These communications confirm that an individual is officially considered a student or employee, respectively. Similar data transfers from the student records system terminate a student's accounts in the semester following the student's departure. Alumni are offered an extension for use during the semester following their graduation. A formal process has also been set up for closing accounts of employees who depart. <br />
<br />
<br />
==Contacting Computer Support Services==<br />
Office of Computer Support Services<br />
*Location: Garden Level Murdock Hall<br />
*Phone for Computer Help or Technical Issues: 413-662-5276<br />
*Equipment Purchasing: 413-662-5511<br />
*Office: 413-662-5511</div>en>Helpdesk