Working Remotely - Revision history

A10001222: /* Access to Telephone */

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‎Access to Telephone

A10001222 at 15:12, 22 November 2024

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Ianbergeron: 1 revision imported

2021-01-26T18:59:46Z

1 revision imported

en>Ianbergeron at 18:54, 19 March 2020

2020-03-19T18:54:24Z

New page

You and your supervisor may have arranged a plan for you to work from home. MCLA Information Technology is here to support you as you work remotely.

Here are some resources that you can use to make your work easier.

----

'''Cloud Resources'''

Many of MCLA’s IT resources are publicly available on the Internet and are hosted by the service directly. We consolidate most of these tools into the campus Portal found at: https://portal.mcla.edu
Some of the services you will find there are: Office 365 (email, calendars, OneDrive etc..), Canvas, Banner, Dynamic Forms, TimesheetX, Handshake, SchoolDude.

'''VPN'''

MCLA’s VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This is another way to connect to the local resources available on the campus, local drives, etc… [[MCLA_Remote_Access_(Windows)|Read more]]

'''Local storage'''

MCLA provides file storage to departments and individuals through what is known on campus as drive S: (groupshare) and drive H: (homeshare). By using [[MCLA_MyLab|MyLab]] or [[MCLA_Remote_Access_(Windows)|VPN]], you can access these resources from off campus.

'''Voicemail'''

By default, MCLA’s voicemail system will send your voicemail to email. If you have this feature enabled, you can access Office365’s Outlook mail to listen to your voicemails. [[Voicemail_FAQs|Read more here]] about changing voicemail settings.

'''Getting Help'''

You are not alone when you work remotely, MCLA’s HelpDesk is available to provide support during business hours and our on call staff will respond to emergency outages 7 days a week. Write helpdesk@mcla.edu, call (413) 662-5276 or click “Get Help” on the Portal page to contact us.

'''Passwords'''
Whether working remotely or on campus, MCLA secures its systems by use of a centralized username and password. These credentials are the same for almost all of our systems. If you are having difficulty with your username and password, [[MyMCLA_Account_Management|visit this page for support]].

'''Security'''
Working remotely presents many of the same security hazards as any online work but it can be more difficult to determine the authenticity of communications when you are remote. [[Media:03-SSA-WorkingFromHome-FactSheet.pdf|Read more about staying safe when remote working here]]

'''MyLab'''
MyLab allows you to access virtual computer that resides in our datacenter. This desktop works in exactly the same way an MCLA Thin Client would on the campus, providing direct access to applications and local resources such as your departmental shared drives and home drive. [[MCLA_MyLab|Read more]]

'''Timesheets'''

If you need to submit your time through the State’s HRCMS, you can visit https://mass.gov/masshr or locate the link in the Portal

'''Skype'''

Built in to Office365 is Skype a powerful communications tool that lets you chat, voice call, and create online meetings with video, screen sharing and nearly unlimited attendees. If you need to have a face to face with your team, Skype is the tool. [[Skype_meetings|Read more]]

'''OneDrive'''

As part of the MCLA community, you have the ability to store 1000GB of files in Microsoft’s cloud storage product, OneDrive. Any file in OneDrive can be shared with your team, just you, or the world. [[O365_-_OneDrive_in_Office_365|Read more]]

'''FindTime'''

When working remotely, finding time to meet or schedule groups of people becomes even more complex. Let the FindTime polling tool help you organize your group's next meeting. [[FindTime|read more]]

@@ Line 19: / Line 19: @@
 MCLA recommends using Microsoft Teams to hold virtual meetings. It's the platform of choice for collaboration as it integrates with multiple Microsoft tools such as OneDrive, Telephony and your Office 365 Calendar. For an overview of how to schedule Microsoft Teams meetings, please [https://support.microsoft.com/en-us/office/schedule-a-meeting-in-microsoft-teams-943507a9-8583-4c58-b5d2-8ec8265e04e5 see more here]
-==Access to Telephone==
+==Access to Office Telephone==
 MCLA uses Microsoft Teams as its phone system which offers the flexibility of answering your office extension and making calls through your laptop or cell phone from anywhere - no need to setup forwarding anymore. This is ideal when working remotely. For an overview of how Microsoft Teams telephony works, please refer to this site: [[Microsoft Teams Telephony]]

@@ Line 17: / Line 17: @@
 ==Virtual Meetings==
-MCLA recommends uses Microsoft Teams to hold virtual meetings. Its the platform of choice for collaboration as it intergretes multiple Microsoft tools such as OneDrive, Telephony and Calendar integration. For an overview on how to schedule Microsoft Teams meetings, please [[https://support.microsoft.com/en-us/office/schedule-a-meeting-in-microsoft-teams-943507a9-8583-4c58-b5d2-8ec8265e04e5 see more here]]
+MCLA recommends using Microsoft Teams to hold virtual meetings. It's the platform of choice for collaboration as it integrates with multiple Microsoft tools such as OneDrive, Telephony and your Office 365 Calendar. For an overview of how to schedule Microsoft Teams meetings, please [https://support.microsoft.com/en-us/office/schedule-a-meeting-in-microsoft-teams-943507a9-8583-4c58-b5d2-8ec8265e04e5 see more here]
 ==Access to Telephone==

@@ Line 9: / Line 9: @@
 ==Cloud Resources==
 Many of MCLA’s IT resources are publicly available on the Internet and are hosted by the service directly.  We consolidate most of these tools into the campus Portal found at: https://portal.mcla.edu
 Some of the services you will find there are: Office 365 (email, calendars, OneDrive etc..), Canvas, Dynamic Forms, TimesheetX, Handshake, SchoolDude.
 ==VPN (Remote Access to Banner)==
 MCLA’s VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This enables administrative users to access certain resources that are normally only available while connected on campus. One common resource that users need VPN access for while off-campus is Banner (Admin). To learn more about how to configure the required VPN client on your MCLA laptop,  [[MCLA_Remote_Access_(Windows)|please refer to these instructions]]
@@ Line 25: / Line 23: @@
 ==Voicemail==
 By default, MCLA’s voicemail system will send your voicemail to email and can also be reviewed in Microsoft Teams.  [[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Read more here]] about changing voicemail settings.
 ==Timesheets==
 If you need to submit your time through the State’s HRCMS, you can visit https://mass.gov/masshr or locate the link in the Portal
 ==OneDrive==
 As part of the MCLA community, you have the ability to store 1000GB of files in Microsoft’s cloud storage product, OneDrive.  Any file in OneDrive can be shared with your team, just you, or the world. [[O365_-_OneDrive_in_Office_365|Read more]]
 ==FindTime==
 When working remotely, finding time to meet or schedule groups of people becomes even more complex.  Let the FindTime polling tool help you organize your group's next meeting. [[FindTime|read more]]
 ==Getting Help==
 You are not alone when you work remotely, MCLA’s HelpDesk is available to provide support during business hours and our on call staff will respond to emergency outages 7 days a week.  Write helpdesk@mcla.edu, call (413) 662-5276 or click “Get Help” on the Portal page to contact us.

@@ Line 15: / Line 15: @@
 ==VPN (Remote Access to Banner)==
-MCLA’s VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This enables administrative users to access certain resources that are normally only available while connected on campus. One common resource that users need VPN access for while off-campus is Banner (Admin). To learn more about how to configure the required VPN client on your MCLA laptop, please refer to these instructions [[MCLA_Remote_Access_(Windows)|Read more]]
+MCLA’s VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This enables administrative users to access certain resources that are normally only available while connected on campus. One common resource that users need VPN access for while off-campus is Banner (Admin). To learn more about how to configure the required VPN client on your MCLA laptop,  [[MCLA_Remote_Access_(Windows)|please refer to these instructions]]
 ==Access to Telephone==
-MCLA uses Microsoft Teams as its phone system which offers the flexibility of answering and making calls through your laptop or cell phone from anywhere - no need to setup forwarding anymore. This is ideal when working remotely. For an overview of how Microsoft Teams telephony works, please refer to this site: [[Microsoft Teams Telephony]]
+MCLA uses Microsoft Teams as its phone system which offers the flexibility of answering your office extension and making calls through your laptop or cell phone from anywhere - no need to setup forwarding anymore. This is ideal when working remotely. For an overview of how Microsoft Teams telephony works, please refer to this site: [[Microsoft Teams Telephony]]
-'''Voicemail'''
+==Voicemail==
   By default, MCLA’s voicemail system will send your voicemail to email and can also be reviewed in Microsoft Teams.  [[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Read more here]] about changing voicemail settings.
-'''Timesheets'''
+==Timesheets==
   If you need to submit your time through the State’s HRCMS, you can visit https://mass.gov/masshr or locate the link in the Portal
-'''OneDrive'''
+==OneDrive==
   As part of the MCLA community, you have the ability to store 1000GB of files in Microsoft’s cloud storage product, OneDrive.  Any file in OneDrive can be shared with your team, just you, or the world. [[O365_-_OneDrive_in_Office_365|Read more]]
-'''FindTime'''
+==FindTime==
   When working remotely, finding time to meet or schedule groups of people becomes even more complex.  Let the FindTime polling tool help you organize your group's next meeting. [[FindTime|read more]]
-'''Getting Help'''
+==Getting Help==
   You are not alone when you work remotely, MCLA’s HelpDesk is available to provide support during business hours and our on call staff will respond to emergency outages 7 days a week.  Write helpdesk@mcla.edu, call (413) 662-5276 or click “Get Help” on the Portal page to contact us.

@@ Line 10: / Line 10: @@
 ==Cloud Resources==
- Many of MCLA’s IT resources are publicly available on the Internet and are hosted by the service directly.  We consolidate most of these tools into the campus Portal found at: https://portal.mcla.edu
+Many of MCLA’s IT resources are publicly available on the Internet and are hosted by the service directly.  We consolidate most of these tools into the campus Portal found at: https://portal.mcla.edu
 Some of the services you will find there are: Office 365 (email, calendars, OneDrive etc..), Canvas, Dynamic Forms, TimesheetX, Handshake, SchoolDude.
 ==VPN (Remote Access to Banner)==
- MCLA’s VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This enables administrative users to access certain resources that are normally only available while connected on campus. One common resource that users need VPN access for while off-campus is Banner (Admin). To learn more about how to configure the required VPN client on your MCLA laptop, please refer to these instructions [[MCLA_Remote_Access_(Windows)|Read more]]
+MCLA’s VPN (virtual private network) is software that “tunnels” your computer’s network traffic securely over the Internet, connecting you directly to the campus. This enables administrative users to access certain resources that are normally only available while connected on campus. One common resource that users need VPN access for while off-campus is Banner (Admin). To learn more about how to configure the required VPN client on your MCLA laptop, please refer to these instructions [[MCLA_Remote_Access_(Windows)|Read more]]
 ==Access to Telephone==

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