Core Supported Software Guidelines

Contents

• What software support can we provide?
• What does this mean?

What software support can we provide?

We will be happy to provide support with the operations of the following applications:

• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Canvas

We will provide basic support (opening files, saving files, printing files, and basic operation & troubleshooting) for other applications; however, the Computer Helpdesk does not provide assistance with homework for applications such as:

• Microsoft Visual Studio (Visual Basic, C++, J++) and CASE tools
• ArcGIS
• A+LS
• Web authoring packages
• Drawing and graphics packages (ex. PhotoShop, HyperStudio, and PageMaker)
• SPSS and business applications
• Other course-specific applications.

What does this mean?

• We can help you when you are stuck using macros in Microsoft Word, however, we cannot teach you how to write them.

• We can help you troubleshoot graphics placement in Microsoft PowerPoint, but will not provide instruction on graphic editing.

• We can help you safely save your C++ program to a network drive. We will not help write or debug your code.

Please see your individual instructor for this level of assistance.

For further information, please visit the MCLA Software Policy.