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Telecommunications

372 bytes added, 20:32, 9 August 2024
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All faculty/staff/ student requests for services or issues should be directed to the Helpdesk x5276.
Consult the FAQs for other ways MCLA has moved to Microsoft Teams Calling. This enables users to troubleshoot any telecom issues make or problems prior to contacting receive through the Helpdesk x5276.*[[New Student Voicemail Introduction Letter]]*[[Student Voicemail Setup Instructions]]*[[Student Telecom FAQs|Student FAQs]]---*[[Voicemail Setup|Faculty & Staff Voicemail Setup]]*[[Voicemail FAQs|Faculty & Staff Voicemail FAQs]]*[[Fac/Staff Telecom FAQs|Faculty & Staff Telephone FAQs]]*[[Conference Bridge Instructions|Conference Bridge Instructions]]following options:
[[File:OIP.jpg|200px|right]] *A Teams-enabled physical desk phone installed in your office.*Through your computer using the Microsoft Teams client software.*Through your cell phone using the Microsoft Teams app. ==Using a Microsoft Teams Desk Phone== Dialing Instructions for  Each MCLA ===office is provided a Microsoft Teams-enabled phone. There are two types:------[[File:Vvx400_.jpg|left|100px]]'''PolyCom VVX 250 (Single Line Phones)'''*[[Overview of Button Layout]]*[[How to Sign In - VVX 250]]*[[Access Voicemail - VVX 250]]*Local calling; Press 9, then the 7[[Call Forwarding - VVX 250]]------digit number of the local number. Some calls may require dialing the area code first [[File:Ccx400b.jpg|left|100px]] '''PolyCom CCX 400 (Multi Line Phone)'''*Long distance calling[https: Press 9, then dial the number you wish to dial//docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware. html Overview of Button Layout]*Resident Student Long Distance[https://kaas.hpcloud.hp.com/pdf-public/Cellular Servicespdf_9136933_en-US-1.pdf Quick Start Guide ]*[[How to Sign In - CCX 400]]*The college DOES provide long distance services for resident students with our SIP Phones that can be requested. [[Access Voicemail - CCX 400]]*[[Call Forwarding - CCX 400]] ==Using the Microsoft Teams Client (Windows or Mac OS)==<youtube>QInQPa7CGzs</youtube>*The college does provide local calling and voicemail services [https://support.microsoft.com/en-us/office/first-things-to each resident student which is available upon arrival -know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 Using Microsoft Teams to campusMake Calls or Recieve Calls]*[https://support. microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settings]*[https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e#ID0EDD=In_classic_Teams Setup Call Forwarding in Microsoft Teams] | [https://www.youtube.com/watch?v=xIyEuDAaTUM&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=11 Video Walkthrough]*Cell services within the dorms are challenging and difficult; we have installed repeater cells [https://www.youtube.com/watch?v=NSBvXHAvapU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=5 How to extend some cell service within the Berkshire Tower and Hoosac Hall resident hall lobby areasMerge Calls]*[https://support.microsoft. com/en-us/office/change-your-status-in-microsoft-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e#ID0EBBD=DesktopSet Teams Status] "Do not disturb" will silence incoming calls**More [https://support.microsoft.com/en-us/office/share-a reliable service, we still recommend using VoIP -phone available from the Computer Support Services Help Desk to stay -line-with-a-delegate-in contact with -microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 Setup Call Delegates] ==Using the college community, family and friendsMicrosoft Teams Mobile App==*[https://aka. ms/teamsmobiledownload Download Teams Moblie App]*[[How to Sign-In Mobile App]]*Verizon and AT[https://www.youtube.com/watch?v=ZTKyrnGgeOU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&T carriers have the best coverage outside the dorms index=6 Transfer Calls between Phone and city area and Verizon has installed Desktop] ==Frequently Asked Questions== *[https://support.microsoft.com/en-us/office/share-a-phone-line-with-a full cell site at MCLA.-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 How do I set other users to be able to pick up my line?]*[[How do I record my voicemail greeting?]]*[[Why did my phone automatically sign me out?]]
=== Cellular Discounts for MCLA Employees and Students ===
[https://www.wireless.att.com/business/enrollment/ AT&T]
 
[http://techhelp.mcla.edu/pdf/ATTMCLAEmployeeDiscount.pdf New Discounts available through AT&T]
[http://www.verizonwireless.com/b2c/employee/emaildomainauthentication.jsp Verizon]
 
[http://techhelp.mcla.edu/pdf/VZWMCLAEmployeeDiscount.pdf Ways to Validate Verizon Discount]
=== Emergency Numbers ===
Southwestern Vermont Medical Center - (800)543-1624
 
=== NEC Campus Products/User Guides ===
 
[[Image:NECIP_Phone.jpg|center]]
 
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/Single_Line_Programming.pdf Single Line]
 
[http://techhelp.mcla.edu/pdf/dtr-1hm-1.pdf Single Line DTR-1HM]
 
[http://gs.mcla.edu/cc/uploads/textWidget/5376.00035/documents/NEC_Dterm_Series_III.pdf NEC Series III]
 
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/NEC_Dterm_Series_E16.pdf NEC Series E]
 
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/nec-dterm-series-i.pdf NEC Series i]
 
[http://techhelp.mcla.edu/pdf/Manualdt700.pdf NEC Series IP Phones-DT Series]
 
[http://gs.mcla.edu/About_MCLA/uploads/textWidget/1064.00136/documents/NECCordless.pdf NEC Cordless]
 
keywords: phone, telephone, voicemail, messages, cellphones.
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