Changes

Consult MCLA has moved to Microsoft Teams Calling. Please refer to the FAQs following guides for other ways more information: [[File:OIP.jpg|200px|right]] MCLA will be replacing its telephone system with Microsoft Teams. This enables users to troubleshoot any telecom issues make or problems prior to contacting receive through the following options:   *A Teams-enabled physical desk phone installed in your office.*Through your computer using the Helpdesk x5276Microsoft Teams client software.*Through your cell phone using the Microsoft Teams app. ==Using a Microsoft Teams Desk Phone== Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:------[[New Student Voicemail Introduction LetterFile:Vvx400_.jpg|left|100px]]'''PolyCom VVX 250 (Single Line Phones)'''*[[Overview of Button Layout]]*[[How to Sign In - VVX 250]]*[[Student Access Voicemail Setup Instructions- VVX 250]]*[[Student Telecom FAQsCall Forwarding - VVX 250]]------ [[File:Ccx400b.jpg|Student FAQsleft|100px]]'''PolyCom CCX 400 (Multi Line Phone)'''*[https://docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware.html Overview of Button Layout]*[https://kaas.hpcloud.hp.com/pdf-public/pdf_9136933_en-US-1.pdf Quick Start Guide ]*[[How to Sign In - CCX 400]]*[[Access Voicemail - CCX 400]]*[[Call Forwarding - CCX 400]] ==Using the Microsoft Teams Client (Windows or Mac OS)==<youtube>QInQPa7CGzs</youtube>*[https://support.microsoft.com/en-us/office/first-things-to-know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 Using Microsoft Teams to Make Calls or Recieve Calls]*[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settings]*[https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e#ID0EDD=In_classic_Teams SetupCall Forwarding in Microsoft Teams] |Faculty [https://www.youtube.com/watch?v=xIyEuDAaTUM&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=11 Video Walkthrough]*[https://www.youtube.com/watch?v=NSBvXHAvapU& Staff Voicemail list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=5 How to Merge Calls]*[https://support.microsoft.com/en-us/office/change-your-status-in-microsoft-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e#ID0EBBD=DesktopSet Teams Status] "Do not disturb" will silence incoming calls*[https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 SetupCall Delegates] ==Using the Microsoft Teams Mobile App==*[https://aka.ms/teamsmobiledownload Download Teams Moblie App]*[[Voicemail FAQs|Faculty How to Sign-In Mobile App]]*[https://www.youtube.com/watch?v=ZTKyrnGgeOU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF& Staff Voicemail FAQsindex=6 Transfer Calls between Phone and Desktop] ==Frequently Asked Questions== *[https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 How do I set other users to be able to pick up my line?]*[[Fac/Staff Telecom FAQs|Faculty & Staff Telephone FAQsHow do I record my voicemail greeting?]]*[[Conference Bridge Instructions|Conference Bridge InstructionsWhy did my phone automatically sign me out?]]