Difference between pages "08/04/09 - Blackboard Vista migration" and "Microsoft Teams Telephony"

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(→‎Using the Microsoft Teams Client (Windows or Mac OS))
 
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MCLA Community,
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MCLA will be replacing its telephone system with Microsoft Teams.  This enables users to make or receive through the following options:
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Our Blackboard Vista service is hosted by the University of Massachusetts. They will be migrating services, including our Blackboard Vista courseware, to new hardware over August 7th and 8th. Service will be suspended at 9 PM on the 7th and should return by noon on the 8th. No software upgrades or changes are planned as part of this migration.
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*A Teams-enabled physical desk phone installed in your office.
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*Through your computer using the Microsoft Teams client software.
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The objective of the migration is to improve performance and reduce the possibility of downtime in the event of a hardware failure. Similar to the work we recently completed here. The goal is that users will see no changes in either their content or in the menus and structure of Vista itself. Computer Support Services and Academic Technology have been working together to verify that outcome to the extent that we can in advance of the actual migration. Users should understand that while planning and testing has been going on for some time, this is a complicated process and there may stilll be some bits to straighten out once service is restored. 
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*Through your cell phone using the Microsoft Teams app.
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We regret any inconvenience this may cause and appreciate your understanding.
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==Using a Microsoft Teams Desk Phone==
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-Mark Berman
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Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:
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[[File:Vvx400_.jpg|frameless|left|100px]]
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PolyCom VVX 250 (Single Line Phones)
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*[https://docs.poly.com/bundle/vvx-ip-ug-current/page/vvx-250-hardware.html Overview of Button Layout]
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*[https://www.poly.com/content/dam/www/products/support/voice/vvx-business-ip-phones/user/vvx-250-350-450-quick-tips-en.pdf Quick Start Guide]
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*[ How to Sign In]
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*[ Voicemail Setup]
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[[File:Ccx400b.jpg|frameless|left|100px]] PolyCom CCX 400 (Multi Line Phone)
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*[https://docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware.html Overview of Button Layout]
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*[https://www.poly.com/content/dam/www/products/support/voice/ccx/archive/ccx-teams-6-2-21-ug.pdf User Guide]
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*[ How to Sign In]
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*[ Voicemail Setup]
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==Using the Microsoft Teams Client (Windows or Mac OS)==
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<youtube>QInQPa7CGzs</youtube>
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*[https://support.microsoft.com/en-us/office/first-things-to-know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 Using Microsoft Teams to Make Calls or Recieve Calls]
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*[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settings]
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*[[Setup Call Forwarding in Microsoft Teams]]
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==Using the Microsoft Teams App on Cell Phones (Apple IPhone or Andriod)==
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*[[Downloading Teams App]]

Revision as of 21:39, 20 November 2023

MCLA will be replacing its telephone system with Microsoft Teams. This enables users to make or receive through the following options:

  • A Teams-enabled physical desk phone installed in your office.
  • Through your computer using the Microsoft Teams client software.
  • Through your cell phone using the Microsoft Teams app.

Using a Microsoft Teams Desk Phone

Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:

Vvx400 .jpg

PolyCom VVX 250 (Single Line Phones)

Ccx400b.jpg

PolyCom CCX 400 (Multi Line Phone)

Using the Microsoft Teams Client (Windows or Mac OS)

Using the Microsoft Teams App on Cell Phones (Apple IPhone or Andriod)

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