Difference between pages "BlazerPrint Locations" and "MCLA Tech HelpDesk"

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(→‎Meet the Staff)
 
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==Description==
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<td height="19" bgcolor="gray"  align="left" valign=bottom><font color="#ffffff">Location</font></td>
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<td align="left" bgcolor="gray" valign=bottom><font color="#ffffff">Model </font></td>
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The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
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<td align="left" bgcolor="gray" valign=bottom><font color="#ffffff">Status</font></td>
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<td align="left" bgcolor="gray"  valign=bottom><font color="#ffffff">Note</font></td>
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==Contacting the Tech HelpDesk==
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*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
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<td height="19" align="left" valign=bottom><font color="#000000">Amsler Campus Center 327</font></td>
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*Phone: (413)-662-5276
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<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
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<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
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<td align="left" valign=bottom><font color="#000000"><br></font></td>
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<td height="19" align="left" valign=bottom><font color="#000000">Amsler Campus Center 105</font></td>
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==<div id="hours">Hours Of Operation Fall 2022 - HelpDesk</div>==
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<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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<td align="left" valign=bottom><font color="#000000"><br></font></td>
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</tr>
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<tr>
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<tr>
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<td height="19" align="left" valign=bottom><font color="#000000">Advancement 1st Floor Lobby</font></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
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<td align="left" valign=bottom><font color="#000000"><br></font></td>
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</tr>
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</tr>
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<tr>
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<td height="19" align="left" valign=bottom><font color="#000000">Facilities 107</font></td>
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<tr BGCOLOR="#CCCCCC">
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<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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<td align="left" valign=bottom><font color="#000000"><br></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr>
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<td height="19" align="left" valign=bottom><font color="#000000">Mark Hopkins 101</font></td>
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</tr>
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
+
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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<tr BGCOLOR="#FFFFFF">
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
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−
</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
−
<tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
<td height="19" align="left" valign=bottom><font color="#000000">Mark Hopkins 206</font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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</tr>
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
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−
</tr>
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<tr BGCOLOR="#CCCCCC">
−
<tr>
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−
<td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 101</font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
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−
</tr>
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</tr>
−
<tr>
+
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 330</font></td>
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<tr BGCOLOR="#FFFFFF">
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
+
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr>
+
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Smith House 7</font></td>
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</tr>
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<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
+
<tr BGCOLOR="#CCCCCC">
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
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−
</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
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<tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
<td height="19" align="left" valign=bottom><font color="#000000">60 Porter 108</font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
+
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
+
</tr>
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
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−
</tr>
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<tr BGCOLOR="#FFFFFF">
−
<tr>
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<td height="19" align="left" valign=bottom><font color="#000000">Blackinton House 2nd Floor Lobby</font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
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<td align="left" valign=bottom><font color="#000000"><br></font></td>
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−
</tr>
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</tr>
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<tr>
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−
<td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 221</font></td>
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−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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<tr BGCOLOR="#CCCCCC">
−
<td bgcolor="green" "align="left" valign=bottom><font color="#000000">Online</font></td>
+
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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</tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
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<tr>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 315</font></td>
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−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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</tr>
−
<td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
+
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 132</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
 
−
<td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
        <tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 208</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 326</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
 
−
<td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Eldridge Hall 102</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
 
−
<td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Freel Library First Floor - Public</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
 
−
<td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Public to All</font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">89 Flagg Townhouse T89</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
 
−
<td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Murdock Hallway - Public</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
 
−
<td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br>Public to All</font></td>
 
−
</tr>
 
−
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Venable Hall 309D</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Venable Hall 303B</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Venable Hall Mailroom</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Amsler Campus Center G2-J</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Wellness Center 105</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Wellness Center Reception</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Advancement 2nd Floor Hall</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">100 Porter St Interdisciplinary Studies Lobby</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">94 Porter St Fine and Performing Arts Office 1</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">94 Porter St Fine and Performing Arts 2nd Floor Landing</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">87 Blackinton St Blackinton House Reception</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall Cafe</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Public to All</font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 105</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 121</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 101</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 211</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 322</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 309</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Brewer Perkins Main Office</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 110</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 120</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 218</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 225</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 308</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 316</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 320</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Eldridge Hall 115</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Eldridge Hall 204</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Eldridge Hall 209</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Freel Library 107</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Freel Library 2nd Floor</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Public to All</font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Gallery 51 Back office</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Mark Hopkins 102</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Mark Hopkins 111</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 118</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 209</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 008</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">72 Porter St History, Poli-Sci Bldg Lobby</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Powerplant 1st Floor</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Powerplant 2nd Floor</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Shapiro 1st Floor</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Shapiro 2nd Floor</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Smith House Office 4</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">BMC North 3rd Floor</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Hoosac Hall Lobby</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Public to Resident Students</font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">Greenhouse / Townhouse </font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Public to Resident Students</font></td>
 
−
</tr>
 
−
<tr>
 
−
<td height="19" align="left" valign=bottom><font color="#000000">MCLA Pittsfield</font></td>
 
−
<td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
 
−
<td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
 
−
<td align="left" valign=bottom><font color="#000000"><br></font></td>
 
−
</tr>
 
 
</table>
 
</table>
 +
<br>
 +
 +
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
 +
 +
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 +
 +
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 +
 +
==Meet the Staff==
 +
 +
 +
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
 +
 +
<tr>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
 +
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
 +
</tr>
 +
 +
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 +
</tr>
 +
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td>
 +
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Emerson Arthur</font></font></font></td>
 +
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Viral Shaw</font></font></font></td>
 +
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 +
</table>
 +
 +
 +
*Updated 5/27/2022
 +
 +
==Information about the Computer HelpDesk==
 +
 +
*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
 +
*[[Computer Helpdesk Services for Students | Service Policy]]
 +
*[[Student Laptop Repair Procedure]]

Revision as of 14:06, 23 June 2023

Description

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!


Hours Of Operation Fall 2022 - HelpDesk

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 7:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

Meet the Staff

Name Position
John Clark Help Desk Manager
Marko Iwasiwka Help Desk Consultant
Emerson Arthur Help Desk Consultant
Viral Shaw Help Desk Consultant


  • Updated 5/27/2022

Information about the Computer HelpDesk

Retrieved from "https://techhelp.mcla.edu/index.php?title=BlazerPrint_Locations&oldid=7429"