Difference between pages "BlazerPrint" and "MCLA Tech HelpDesk"

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[[IMAGE:BlazerPrint.png|250px|right]]
 
  
 
==Description==
 
==Description==
BlazerPrint is MCLA's robust and secure copying, printing, scanning, and fax solution served through a series of high-end multifunction copiers located conveniently across campus. All MCLA’s copiers have the same tablet-like touchscreen experience. The BlazerPrint system has an intuitive design that is simple to use, resulting in fewer clicks to complete a job and less time spent when scanning, copying and printing. BlazerPrint is driven by a management system called PaperCut which allows for a customized end-user personal experience by connecting to OneDrive, email, and faxing. All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the device and it will know who you are so it can offer a customized experience on any copier on campus. With security and accessibility in mind, users simply print to the queue and then go to the most convenient multifunction device and release their print job.
 
  
<youtube>aJ0xjFkHMCU</youtube>
+
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
  
==Information about BlazerPrint==
+
==Contacting the Tech HelpDesk==
[[File:AltaLink.png|100px|right]]
 
*[[Registering your MCLA ID BlazerPrint]]
 
*[[Connecting your personally owned device to BlazerPrint (Students)]]
 
*[[Connecting your MCLA managed computer to BlazerPrint (Faculty/Staff)]]
 
*[[Releasing your print job on a BlazerPrint Copier]]
 
*[[Document Scanning on a BlazerPrint Copier]]
 
*[[Copying documents on a BlazerPrint Copier]]
 
*[[MCLA Fax Services | MCLA Fax Services (Faculty/Staff)]]
 
*[[Checking Your Print Balance and Making Payments (Students)]]
 
*[[Guest Printing]]
 
*[[BlazerPrint Locations]]
 
*[[Current Per Page Print Costs]]
 
  
==Copier Guides==
+
*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
[[file:versa.png|100px|right]]
+
*Phone: (413)-662-5276
 +
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 +
*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
  
*[https://download.support.xerox.com/pub/docs/ALC81XX/userdocs/any-os/en_GB/AltaLink_C81XX_mfp_ug_en-US.pdf Xerox Altalink User Guide]
 
*[https://www.support.xerox.com/en-us/product/altalink-c8100-series/videos Xerox Altalink Video Guides]
 
*[https://download.support.xerox.com/pub/docs/VLC405/userdocs/any-os/en_GB/VersaLink_C405_mfp_ug_en-US.pdf Xerox VersaLink User Guide]
 
*[https://www.support.xerox.com/en-us/product/versalink-c405/videos Xerox VersaLink Video Guides]
 
  
==Copier FAQ==
+
 
*[[How do I order supplies? (Faculty/Staff)]]
+
==<div id="hours">Hours Of Operation Summer - HelpDesk</div>==
*[[How do I submit service requests? (Faculty/Staff)]]
+
 
*[[How do I print in color?]]
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<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 +
 
 +
<tr>
 +
 
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
</table>
 +
<br>
 +
 
 +
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
 +
 
 +
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 +
 
 +
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 +
 
 +
 
 +
 
 +
 
 +
 
 +
==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>==
 +
 
 +
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 +
 
 +
<tr>
 +
 
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
</table>
 +
<br>
 +
 
 +
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
 +
 
 +
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 +
 
 +
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 +
 
 +
==Meet the Staff==
 +
 
 +
 
 +
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
 +
 
 +
<tr>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
 +
 
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
 +
</tr>
 +
 
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Emerson Arthur</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Viral Shaw</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Emerson Arthur</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Viral Shaw</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Emerson Arthur</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
</table>
 +
 
 +
 
 +
*Updated 5/27/2022
 +
 
 +
==Information about the Computer HelpDesk==
 +
 
 +
*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
 +
*[[Computer Helpdesk Services for Students | Service Policy]]
 +
*[[Student Laptop Repair Procedure]]

Revision as of 20:31, 13 September 2023

Description

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!


Hours Of Operation Summer - HelpDesk

Day Open Close
Monday 9:00am 9:00pm
Tuesday 9:00am 9:00pm
Wednesday 9:00am 9:00pm
Thursday 9:00am 9:00pm
Friday 9:00am 5:00pm
Saturday CLOSED CLOSED
Sunday CLOSED CLOSED


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.



Hours Of Operation Fall / Spring- HelpDesk

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 7:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

Meet the Staff

Name Position
John Clark Help Desk Manager
Marko Iwasiwka Help Desk Consultant
Emerson Arthur Help Desk Consultant
Viral Shaw Help Desk Consultant
Emerson Arthur Help Desk Consultant
Viral Shaw Help Desk Consultant
Emerson Arthur Help Desk Consultant


  • Updated 5/27/2022

Information about the Computer HelpDesk