Difference between pages "MCLAs Laptop Initiative" and "MCLA Tech HelpDesk"

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[[Image:wireless_image.gif|right]]
 
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==MCLA's Laptop Initiative==
 
  
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MCLA recommends that all students have a laptop computer. The benefits are immense. Your laptop will provide you with more freedom to work on assignments and access the Internet from various buildings and even open spaces on MCLA's campus.
+
==Description==
  
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Increasingly our faculty are providing class materials on-line and the campus now offers end to end wireless access for your convenience as a student. In addition, when you go home for breaks you can easily take your laptop with you.  
+
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
  
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==Order Site is being prepared for Fall 2023 - Check Back Later==
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==Contacting the Tech HelpDesk==
  
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=='''Software Recommendations For All Students'''==
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*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
 +
*Phone: (413)-662-5276
 +
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 +
*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
  
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Each MCLA student is required to install the following software which is provided to each MCLA student FREE of charge.
 
  
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[[Image:microsoft-office.jpg]] Microsoft Office ([[Install Office 365 ProPlus |Click here for instructions]])<br>
 
  
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Students are encouraged to have antivirus software installed on their laptop. MCLA provides free Sophos Antivirus licenses to students.
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==<div id="hours">Hours Of Operation Summer - HelpDesk</div>==
  
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[[Image:Sophos2.PNG]] ([[Install Sophos Antivirus |Click here for instructions]])<br>
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<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
  
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=='''Hardware Requirements For All Students'''==
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<tr>
  
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It is recommended that each MCLA student has a laptop. For those who choose not to purchase a program laptop and are bringing in a non-program laptop - it is important to ensure it meets MCLA's minimum hardware requirements.
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
  
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*[[Laptop Minimum Hardware Requirements]]
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</tr>
  
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==<b>Why Purchase a Program Laptop?</b>==
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<tr BGCOLOR="#CCCCCC">
  
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*<b>Discounted Price</b>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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Massachusetts College of Liberal Arts has worked to secure a discounted price with Dell which is very competitive in comparison to similar business-class models that include similar software, warranty coverage and services.
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
</table>
 
<br>
 
<br>
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*<b>Meets all required specifications</b>
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The program laptop is specifically setup for the needs of a typical MCLA student with full support facilitated through the college. There are also options to upgrade the laptop's processor, memory and hard drive.
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*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
 +
 
 +
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 +
 
 +
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 +
 
 +
 
 +
 
 +
 
 +
 
 +
==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>==
 +
 
 +
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 +
 
 +
<tr>
 +
 
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
</table>
 
<br>
 
<br>
  
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*<b>On Campus Support</b>
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*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
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While in attendance at MCLA, there will be no need to arrange any repair through Dell directly. The Computer Help Desk provides full support for software and hardware and will coordinate with Dell if need be. This is a service that is only provided for program laptops. The following shows a comparison of the services we can offer to students who own a program laptop rather then a non-program laptop:
 
  
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<TABLE border=1>
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*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
−
<TR>
 
−
<TD></TD>
 
−
<TD bgcolor=lightblue>Program Laptop</TD>
 
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<TD bgcolor=lightblue>Non-Program Laptop</TD>
 
−
</TR>
 
−
<TR>
 
−
<TD bgcolor=lightblue>Virus Removal Services</TD>
 
−
<TD bgcolor=lightgreen>Yes, we can even restore them to their factory state - no charge.</TD>
 
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<TD bgcolor=yellow>Limited to viruses that can be removed by standard tools, no operating system reinstalls</TD>
 
−
</TR>
 
−
<TR>
 
−
<TD bgcolor=lightblue>Hardware Repair Services</TD>
 
−
<TD bgcolor=lightgreen>Yes, usually 24/48 hours turn around - No charge if warranty is active. Limited to 1 accidental damage claim per year</TD>
 
−
<TD bgcolor=red>No, user will need to seek outside repair service that can sometimes take weeks and be very expensive</TD>
 
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</TR>
 
−
<TR>
 
−
<TD bgcolor=lightblue>Loaner Laptops</TD>
 
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<TD bgcolor=lightgreen>Yes, loaners are provided upon request when laptop is in for service</TD>
 
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<TD bgcolor=red>No loaner service is available</TD>
 
−
</TR>
 
−
<TR>
 
−
<TD bgcolor=lightblue>Software Support</TD>
 
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<TD bgcolor=lightgreen>Yes</TD>
 
−
<TD bgcolor=yellow>Limited to core supported software only, no operating system reinstalls</TD>
 
−
</TR>
 
−
<TR>
 
−
<TD bgcolor=lightblue>Internet Services</TD>
 
−
<TD bgcolor=lightgreen>Yes</TD>
 
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<TD bgcolor=lightgreen>Yes, as long as laptop meets minimum requirements</TD>
 
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</TR>
 
−
</TABLE>
 
  
 +
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
  
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<br>
+
==Meet the Staff==
−
*<b>Loaner Laptops</b>
+
 
−
Students who have program laptops will be offered a loaner laptop for the time their laptop is being repaired. This service is not provided to those students with non-program laptop.
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−
<br>
+
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
 +
 
 +
<tr>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
 +
 
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
 +
</tr>
 +
 
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Emerson Arthur</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Viral Shaw</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Hussien Tannira</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Cordelia Moran</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Darian Moorhead</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
</table>
  
  
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*<b>4 Years Accidental Damage Service</b>
+
*Updated 5/27/2022
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Accidental Damage Service will repair your system if it is damaged by an accident not otherwise covered by the Limited Hardware Warranty, including: Electrical surges and screen breaks, Liquid spills, Accidental drops and falls. Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year.
 
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<br>
 
  
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==Related Topics==
+
==Information about the Computer HelpDesk==
  
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*[[Laptop Minimum Hardware Requirements]]
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*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
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*[[E-Academy]]
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*[[Computer Helpdesk Services for Students | Service Policy]]
 +
*[[Student Laptop Repair Procedure]]

Revision as of 20:33, 13 September 2023

Description

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!


Hours Of Operation Summer - HelpDesk

Day Open Close
Monday 9:00am 9:00pm
Tuesday 9:00am 9:00pm
Wednesday 9:00am 9:00pm
Thursday 9:00am 9:00pm
Friday 9:00am 5:00pm
Saturday CLOSED CLOSED
Sunday CLOSED CLOSED


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.



Hours Of Operation Fall / Spring- HelpDesk

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 7:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

Meet the Staff

Name Position
John Clark Help Desk Manager
Marko Iwasiwka Help Desk Consultant
Emerson Arthur Help Desk Consultant
Viral Shaw Help Desk Consultant
Hussien Tannira Help Desk Consultant
Cordelia Moran Help Desk Consultant
Darian Moorhead Help Desk Consultant


  • Updated 5/27/2022

Information about the Computer HelpDesk

Retrieved from "https://techhelp.mcla.edu/index.php?title=MCLAs_Laptop_Initiative&oldid=7448"