Difference between pages "Fac/Staff Telecom FAQs" and "SpectrumU"

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===How to Forward Calls - Instructions for All NEC Phones===
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SpectrumU is a live TV service available to all resident students at MCLA. The service streams live video content to user's devices that are connected to the MCLA network. Over 200 channels are available through this service. For a full list of channels please [https://techhelp.mcla.edu/images/d/df/Spectrum_Flyer_2021.pdf refer to this guide.]
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'''For single line phone or any digital phone that does not have a display''', the system recognizes manual programming.
 
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*'''To Activate Call Forwarding:'''
 
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**Pick up receiver and press:
 
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***Press *1 To forward line when busy (Call Forward Busy, CFB)
 
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***Press *2 To forward all calls to line (Call Forward All, CFA)
 
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***Press *3 To forward calls not answered (Call Forward No Answer, CFNA)
 
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***Then dial desired phone number or voicemail pilot number 5101.
 
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***Wait for tone, then hang up.
 
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*'''To Deactivate Call Forwarding:'''
 
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**Pick up receiver and press:
 
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***Press #1 (Cancel CFB)
 
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***Press #2 (Cancel CFA)
 
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***Press #3 (Cancel CFNA)
 
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***Wait for tone, then hang up.
 
  
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'''For multiline digital or VoIP phones with a display:'''
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Note: SpectrumU access is available on the MCLA campus, only; it will not work over a VPN connection or off-campus.
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*'''To Activate Call Forwarding'''
 
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**Pick up receiver and press:
 
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***Press FDB softkey To forward line when busy (Call Forward Busy, CFB)
 
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***Press FDA softkey To forward all calls to line (Call Forward All, CFA)
 
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***Press FDN softkey To forward calls not answered (Call Forward No Answer, CFNA)
 
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***Then dial desired phone number or voicemail pilot number 5101.
 
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***Wait for tone, then hang up.
 
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*'''To Deactivate Call Forwarding:'''
 
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**Pick up receiver and press:
 
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***Press FDB softkey (Cancel CFB)
 
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***Press FDA softkey (Cancel CFA)
 
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***Press FDN softkey (Cancel CFNA)
 
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***Wait for tone, then hang up.
 
  
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===Creating three-way conference calls===
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There are times when you are on a call and want to add another person to the conversation.  The three-way conference feature allows you to connect to another line while participating in a call.
 
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#With the call in progress, as the party to hold;
 
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#Press the '''Transfer (TRF)''' button;
 
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#Dial the desired number. ''Remember to dial 9, then the number for an off-campus number''
 
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#After the call is answered, press the '''Conference (CNF)''' button.  This button will display on a softkey on VoIP phones.  All three parties are now connected.
 
  
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===FAQs===
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==How to watch SpectrumU==
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;Q. My phone doesn't ring to voicemail.  What can I do to fix this?
 
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:A: Make sure Call Forward No Answer is set by picking up the phone, pressing *35101, waiting for a tone, then hanging up.
 
  
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;Q. What are the 4 buttons below the display for?
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*Ensure your device is connected to the 'Blazernet' wireless network
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:A. The 4 buttons below the display are soft key buttons, or software key buttons, meaning their function changes based on what is happening on the phone, such as idle state, calling another party, being called, communication in process, on hold, and in conference. They can be used to set Call Forward, Call Back, and start Conference calls, amongst other functions.
 
  
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;Q. My phone doesn't ring when people call it.  What is wrong?
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*Download the "SpectrumU" app or connect using the web browser on your device.
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:A: Two things typically affect this: '''Do Not Disturb (DND)''' is set; to turn off '''DND''', scroll through the soft key buttons below the display until you see '''DND''' above a button. Pressing it will show - '''DND Set''' or '''DND Cancel'''. If you press it and it says '''DND Cancel''' - that was the reason your calls did not complete. - If it says '''DND Set''', press '''DND''' again to cancel.
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[https://itunes.apple.com/us/app/spectrumu/id827887111 Apple IOS (IPhone & IPads)] | [https://play.google.com/store/apps/details?id=com.charter.university Andriod/Google Play] | [https://www.amazon.com/Spectrum-SpectrumSpectrumU/dp/B0787DDDRQ Amazon App] <br>
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:If DND was not the culprit, try cancelling '''Call Forward All'''. - find the soft key for '''FDA''', and press it to cancel.
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*Web browser users simply navigate to https://watch.spectrum.net while connected to the oncampus network (Blazernet). <br>
  
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;Q. What does the Answer button do?
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==SpectrumU is supported on the following devices:==
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:A. The Answer button can be activated to enable the feature called Ringing Line Pickup.  Ringing Line Pickup allows a phone with more than one line to answer the line that is ringing, rather than only the primary line of that phone.  To enable this feature, press Feature, answer, and then press the buttons of the lines you would like to answer upon picking up the receiver.  When any of the numbers selected ring, just pick up the phone and that line will be answered, rather than your primary number.  To deactivate this, just press Feature and then Answer again.  The answer button lamp will turn off.
 
  
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;Q. I see CB on my display above one of the soft key buttons when calling someone and they don't answer. What does that do?
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===Mobile Devices===
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:A. CB is short for Call Back.  Pressing this when the party you are calling is busy will set a call back timer.  When the party you attempted to call is off the phone, or idle, your phone will automatically call them for you.  Your phone will also ring and indicate that it is the call back connection you requested.  This function is only for internal calls.
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*iPhone, iPad or iPod touch running iOS 8 or above
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*All major Android smartphones and tablets running Android 4.2 or above
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*Kindle Fire Phone, all Kindle Fire models except for the 1st generation model
  
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[mailto:seth.bean@mcla.edu?Subject=Web%20Telecom%20Question&body%20Text Any questions and requests.]
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===Laptops,Desktops, Smart TVs with browsers (https://watch.spectrum.net/)===
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[[Telecommunications | Return to Telecommunications page]]
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*PC: IE 11, Chrome 43 or newer, Firefox 45 or newer, MS Edge 12 or newer
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*Mac: Safari 7 or newer, Firefox 45 or newer, Chrome 43 or newer

Revision as of 14:19, 11 August 2021

SpectrumU is a live TV service available to all resident students at MCLA. The service streams live video content to user's devices that are connected to the MCLA network. Over 200 channels are available through this service. For a full list of channels please refer to this guide.

Note: SpectrumU access is available on the MCLA campus, only; it will not work over a VPN connection or off-campus.

How to watch SpectrumU

  • Ensure your device is connected to the 'Blazernet' wireless network
  • Download the "SpectrumU" app or connect using the web browser on your device.

Apple IOS (IPhone & IPads) | Andriod/Google Play | Amazon App

SpectrumU is supported on the following devices:

Mobile Devices

  • iPhone, iPad or iPod touch running iOS 8 or above
  • All major Android smartphones and tablets running Android 4.2 or above
  • Kindle Fire Phone, all Kindle Fire models except for the 1st generation model

Laptops,Desktops, Smart TVs with browsers (https://watch.spectrum.net/)

  • PC: IE 11, Chrome 43 or newer, Firefox 45 or newer, MS Edge 12 or newer
  • Mac: Safari 7 or newer, Firefox 45 or newer, Chrome 43 or newer
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