Difference between pages "Fac/Staff Telecom FAQs" and "Media Services"

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===How to Forward Calls - Instructions for All NEC Phones===
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==Media Services==
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'''For single line phone or any digital phone that does not have a display''', the system recognizes manual programming.
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Media Services, as part of Computer Support Services, provides a number of AV related services to all members of the MCLA community.
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*'''To Activate Call Forwarding:'''
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<!-- Media Services, located on the second floor of Murdock Hall, provides technical support and setups of [[Technology Enhanced Facilities | instructional technology]] and audio visual equipment campus wide. We schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions. Media Services also coordinates activities related to satellite and PolyCom [[Video Conferencing| video conference]] systems, off-air television recording and maintains the faculty [[Media Center | Multimedia Development Lab ]](digital imaging, digital audio and video editing, CD and DVD production). -->
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**Pick up receiver and press:
 
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***Press *1 To forward line when busy (Call Forward Busy, CFB)
 
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***Press *2 To forward all calls to line (Call Forward All, CFA)
 
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***Press *3 To forward calls not answered (Call Forward No Answer, CFNA)
 
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***Then dial desired phone number or voicemail pilot number 5101.
 
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***Wait for tone, then hang up.
 
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*'''To Deactivate Call Forwarding:'''
 
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**Pick up receiver and press:
 
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***Press #1 (Cancel CFB)
 
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***Press #2 (Cancel CFA)
 
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***Press #3 (Cancel CFNA)
 
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***Wait for tone, then hang up.
 
  
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'''For multiline digital or VoIP phones with a display:'''
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==Services==
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*'''To Activate Call Forwarding'''
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* Support for classroom AV technology
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**Pick up receiver and press:
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* Online learning support
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***Press FDB softkey To forward line when busy (Call Forward Busy, CFB)
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* Live event support
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***Press FDA softkey To forward all calls to line (Call Forward All, CFA)
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* Video conference support
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***Press FDN softkey To forward calls not answered (Call Forward No Answer, CFNA)
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* Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.
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***Then dial desired phone number or voicemail pilot number 5101.
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* Video and audio recording and editing
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***Wait for tone, then hang up.
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* [[Large-Format Printing]]
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*'''To Deactivate Call Forwarding:'''
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* [[Yodeck]] - Electronic signage maintenance and administration
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**Pick up receiver and press:
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* [[Philo]] - Online TV Streaming Services
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***Press FDB softkey (Cancel CFB)
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* DVD/CD duplication
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***Press FDA softkey (Cancel CFA)
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* [[Lecture Recording]]
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***Press FDN softkey (Cancel CFNA)
 
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***Wait for tone, then hang up.
 
  
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===Creating three-way conference calls===
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==Staff==
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There are times when you are on a call and want to add another person to the conversation.  The three-way conference feature allows you to connect to another line while participating in a call.
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Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II
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#With the call in progress, as the party to hold;
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* Murdock room 114
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#Press the '''Transfer (TRF)''' button;
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* x5328
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#Dial the desired number. ''Remember to dial 9, then the number for an off-campus number''
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* A.Bieniek@mcla.edu
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#After the call is answered, press the '''Conference (CNF)''' button.  This button will display on a softkey on VoIP phones. All three parties are now connected.
 
  
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===FAQs===
 
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;Q. My phone doesn't ring to voicemail.  What can I do to fix this?
 
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:A: Make sure Call Forward No Answer is set by picking up the phone, pressing *35101, waiting for a tone, then hanging up.
 
  
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;Q. What are the 4 buttons below the display for?
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Benjamin Warner, Audio Visual Equipment Technician I
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:A. The 4 buttons below the display are soft key buttons, or software key buttons, meaning their function changes based on what is happening on the phone, such as idle state, calling another party, being called, communication in process, on hold, and in conference. They can be used to set Call Forward, Call Back, and start Conference calls, amongst other functions.
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* Murdock room 114
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* x5287
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*Benjamin.Warner@mcla.edu
  
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;Q. My phone doesn't ring when people call it.  What is wrong?
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==Contacting Media Services==
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:A: Two things typically affect this: '''Do Not Disturb (DND)''' is set; to turn off '''DND''', scroll through the soft key buttons below the display until you see '''DND''' above a button.  Pressing it will show - '''DND Set''' or '''DND Cancel'''.  If you press it and it says '''DND Cancel''' - that was the reason your calls did not complete. - If it says '''DND Set''', press '''DND''' again to cancel.
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The Media Services office is located in Murdock Hall room 114
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:If DND was not the culprit, try cancelling '''Call Forward All'''. - find the soft key for '''FDA''', and press it to cancel.
 
  
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;Q. What does the Answer button do?
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*Phone (413) 662-5328 on campus x5328 (Aaron) or (413) 662-5287 on campus x5287 (Ben)
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:A. The Answer button can be activated to enable the feature called Ringing Line Pickup.  Ringing Line Pickup allows a phone with more than one line to answer the line that is ringing, rather than only the primary line of that phone.  To enable this feature, press Feature, answer, and then press the buttons of the lines you would like to answer upon picking up the receiver.  When any of the numbers selected ring, just pick up the phone and that line will be answered, rather than your primary number.  To deactivate this, just press Feature and then Answer again.  The answer button lamp will turn off.
 
  
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;Q. I see CB on my display above one of the soft key buttons when calling someone and they don't answer.  What does that do?
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Email: mediaservices@mcla.edu
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:A. CB is short for Call Back.  Pressing this when the party you are calling is busy will set a call back timer.  When the party you attempted to call is off the phone, or idle, your phone will automatically call them for you.  Your phone will also ring and indicate that it is the call back connection you requested.  This function is only for internal calls.
 
  
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[mailto:seth.bean@mcla.edu?Subject=Web%20Telecom%20Question&body%20Text Any questions and requests.]
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==Requests==
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[[Telecommunications | Return to Telecommunications page]]
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Requests can be made directly with the office of Media Services or through the student affairs office’s [https://dynamicforms.ngwebsolutions.com/Submit/Page?form=0835d890-b164-40e8-bb10-0bca84bbbded&page=466452&token=peF2Ii9bMSN9761OAkHt33d2EPJ7enrsaA-yiLqSfBM Non-Classroom Space Request Form]
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This form can also be found on the MCLA portal page.
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Be sure to list your AV requirements on this form. If you have questions about your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advance.
 +
 
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Please contact us if you have any questions regarding classroom technology or any of our other services.
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==<div id="hours">Hours Of Operation - Media Services</div>==
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<center><table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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<tr>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>4:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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 +
</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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 +
</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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</tr>
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</table></center>
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<!-- ==Resources==
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* [[Philo]] - Online TV Streaming Services
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* [[Large-Format Printing]] -->

Latest revision as of 17:01, 29 November 2023

Media Services

Media Services, as part of Computer Support Services, provides a number of AV related services to all members of the MCLA community.

Services

  • Support for classroom AV technology
  • Online learning support
  • Live event support
  • Video conference support
  • Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.
  • Video and audio recording and editing
  • Large-Format Printing
  • Yodeck - Electronic signage maintenance and administration
  • Philo - Online TV Streaming Services
  • DVD/CD duplication
  • Lecture Recording

Staff

Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II

  • Murdock room 114
  • x5328
  • A.Bieniek@mcla.edu


Benjamin Warner, Audio Visual Equipment Technician I

  • Murdock room 114
  • x5287
  • Benjamin.Warner@mcla.edu

Contacting Media Services

The Media Services office is located in Murdock Hall room 114

  • Phone (413) 662-5328 on campus x5328 (Aaron) or (413) 662-5287 on campus x5287 (Ben)

Email: mediaservices@mcla.edu

Requests

Requests can be made directly with the office of Media Services or through the student affairs office’s Non-Classroom Space Request Form This form can also be found on the MCLA portal page. Be sure to list your AV requirements on this form. If you have questions about your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advance.

Please contact us if you have any questions regarding classroom technology or any of our other services.

Hours Of Operation - Media Services

Day Open Close
Monday 8:00am 4:00pm
Tuesday 8:00am 7:00pm
Wednesday 8:00am 7:00pm
Thursday 8:00am 7:00pm
Friday 8:00am 7:00pm
Saturday 9:00am 5:00pm
Sunday CLOSED CLOSED


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