Difference between pages "MCLA Remote Access (Windows)" and "Media Services"

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(Download and Install Sophos Connect Client)
 
 
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==Media Services==
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Media Services, as part of Computer Support Services, provides a number of AV related services to all members of the MCLA community.
 +
<!-- Media Services, located on the second floor of Murdock Hall, provides technical support and setups of [[Technology Enhanced Facilities | instructional technology]] and audio visual equipment campus wide. We schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions. Media Services also coordinates activities related to satellite and PolyCom [[Video Conferencing| video conference]] systems, off-air television recording and maintains the faculty [[Media Center | Multimedia Development Lab ]](digital imaging, digital audio and video editing, CD and DVD production). -->
  
If you are using Mac OS, please refer [[MCLA_Remote_Access_(MacOS)| to these instructions instead]].
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==Services==
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* Support for classroom AV technology
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* Online learning support
 +
* Live event support
 +
* Video conference support
 +
* Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.
 +
* Video and audio recording and editing
 +
* [[Large-Format Printing]]
 +
* [[Yodeck]] - Electronic signage maintenance and administration
 +
* [[Philo]] - Online TV Streaming Services
 +
* DVD/CD duplication
 +
* [[Lecture Recording]]
  
==Description==
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==Staff==
For various reasons pertaining to security, certain services within the MCLA network are protected from direct access to the Internet. Access to these resources from other networks requires special software to provide a secure “tunnel” from your computer.  MCLA employs an SSL VPN to provide this function and this document explains how to access, install and use this tool for Windows based machines.  
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Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II
 +
* Murdock room 114
 +
* x5328
 +
* A.Bieniek@mcla.edu
  
=='''Download and Install Sophos Connect Client'''==
 
  
*1. Before you start, ensure you do not have the outdated "Sophos SSL VPN" client installed. If you do, please follow these steps to uninstall:
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Benjamin Warner, Audio Visual Equipment Technician I
**a. Select Start , then select '''Settings  > Apps > Apps & features'''.
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* Murdock room 114
**b. Select the the 'Sophos SSL VPN' application in the list and then select '''Uninstall'''.
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* x5287
*2. Download the VPN software (Sophos Connect) click this link [https://mcla.sharepoint.com/:u:/s/DesktopSupport772/EUe1CL7iaOBHhCZfrCYX6egBXZDgl_T9GFW5uRzKJYCQUA?e=hlMZdS Sophos Connect]. 
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*Benjamin.Warner@mcla.edu
*3. Open the installer once downloaded and complete the client installation.
 
*4. Login to https://mclautm.mcla.edu using your A# and password. MFA code may be required.
 
*5. Once logged in select the '''Remote Access''' link on the page.
 
*6. Click the download button next to the description "'''Click here to download the configuration file to set up SSL VPN on Linux, MacOS X, BSD or Solaris.'''" Download and Save the .opvn file.
 
*7. Open the Sophos Connect software, click the ''''Import Connection'''' option
 
*8. Navigate to the .opvn file that you saved, select it and click ''''Open''''
 
  
=='''Connect to the VPN using Sophos Connect Client'''==
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==Contacting Media Services==
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The Media Services office is located in Murdock Hall room 114
  
*1. Open the Sophos Connect software by either selecting it in your start menu or system tray
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*Phone (413) 662-5328 on campus x5328 (Aaron) or (413) 662-5287 on campus x5287 (Ben)
*2. Confirm that the 'mclautm.mcla.edu' server connect is selected then click 'Connect'
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*3. Type in your A number and password. MFA code may be required.
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Email: mediaservices@mcla.edu
*4. Connection status will show a green click mark when successfully connected to the VPN
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 +
==Requests==
 +
Requests can be made directly with the office of Media Services or through the student affairs office’s [https://dynamicforms.ngwebsolutions.com/Submit/Page?form=0835d890-b164-40e8-bb10-0bca84bbbded&page=466452&token=peF2Ii9bMSN9761OAkHt33d2EPJ7enrsaA-yiLqSfBM Non-Classroom Space Request Form]
 +
This form can also be found on the MCLA portal page.
 +
Be sure to list your AV requirements on this form. If you have questions about your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advance.
 +
 
 +
Please contact us if you have any questions regarding classroom technology or any of our other services.
 +
 
 +
==<div id="hours">Hours Of Operation - Media Services</div>==
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<center><table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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<tr>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 +
 
 +
</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>4:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
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 +
</tr>
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 +
<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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 +
</tr>
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 +
</table></center>
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 +
<!-- ==Resources==
 +
 
 +
* [[Philo]] - Online TV Streaming Services
 +
* [[Large-Format Printing]] -->

Latest revision as of 17:01, 29 November 2023

Media Services

Media Services, as part of Computer Support Services, provides a number of AV related services to all members of the MCLA community.

Services

  • Support for classroom AV technology
  • Online learning support
  • Live event support
  • Video conference support
  • Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.
  • Video and audio recording and editing
  • Large-Format Printing
  • Yodeck - Electronic signage maintenance and administration
  • Philo - Online TV Streaming Services
  • DVD/CD duplication
  • Lecture Recording

Staff

Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II

  • Murdock room 114
  • x5328
  • A.Bieniek@mcla.edu


Benjamin Warner, Audio Visual Equipment Technician I

  • Murdock room 114
  • x5287
  • Benjamin.Warner@mcla.edu

Contacting Media Services

The Media Services office is located in Murdock Hall room 114

  • Phone (413) 662-5328 on campus x5328 (Aaron) or (413) 662-5287 on campus x5287 (Ben)

Email: mediaservices@mcla.edu

Requests

Requests can be made directly with the office of Media Services or through the student affairs office’s Non-Classroom Space Request Form This form can also be found on the MCLA portal page. Be sure to list your AV requirements on this form. If you have questions about your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advance.

Please contact us if you have any questions regarding classroom technology or any of our other services.

Hours Of Operation - Media Services

Day Open Close
Monday 8:00am 4:00pm
Tuesday 8:00am 7:00pm
Wednesday 8:00am 7:00pm
Thursday 8:00am 7:00pm
Friday 8:00am 7:00pm
Saturday 9:00am 5:00pm
Sunday CLOSED CLOSED