Difference between pages "MCLA Fax Services" and "Media Services"

From TechHelp@MCLA
(Difference between pages)
Jump to: navigation, search
 
 
Line 1: Line 1:
−
MCLA has partnered with WestFax, a cloud-based fax service that integrates with MCLA Email and BlazerPrint Copiers. Faxing a document can now be done by simply sending an e-mail. Users can also receive faxes securely that go directly to their MCLA mailbox. Users who have a paper document to fax can still do so on any BlazerPrint Copier on campus. The following instructions will walk through these various options.
+
==Media Services==
 +
Media Services, as part of Computer Support Services, provides a number of AV related services to all members of the MCLA community.
 +
<!-- Media Services, located on the second floor of Murdock Hall, provides technical support and setups of [[Technology Enhanced Facilities | instructional technology]] and audio visual equipment campus wide. We schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions. Media Services also coordinates activities related to satellite and PolyCom [[Video Conferencing| video conference]] systems, off-air television recording and maintains the faculty [[Media Center | Multimedia Development Lab ]](digital imaging, digital audio and video editing, CD and DVD production). -->
  
−
==Sending a Fax==
+
==Services==
−
<youtube>G7xoRmVkFws</youtube>
+
* Support for classroom AV technology
 +
* Online learning support
 +
* Live event support
 +
* Video conference support
 +
* Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.
 +
* Video and audio recording and editing
 +
* [[Large-Format Printing]]
 +
* [[Yodeck]] - Electronic signage maintenance and administration
 +
* [[Philo]] - Online TV Streaming Services
 +
* DVD/CD duplication
 +
* [[Lecture Recording]]
  
−
'''Via Email Attachment'''
+
==Staff==
−
*Login to your MCLA Email via the MCLA Portal (https://portal.mcla.edu)
+
Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II
−
*Create a new email message
+
* Murdock room 114
−
*Enter the ten-digit fax phone number with @westfax.com as the recipient's e-mail address. Example:13035551212@westfax.com
+
* x5328
−
*Enter a subject as the fax header (see [https://westfax.com/how-to-use-advanced-flags-with-fax-to-email/ WestFax Advanced Header Flags])
+
* A.Bieniek@mcla.edu
−
*Attach the file you would like to fax. All Microsoft Office file formats, .PDF, .JPG are supported.
 
−
*Send Email
 
−
*You will receive a fax confirmation e-mail sent back to you when fax is sent successfully
 
  
−
'''Via BlazerPrint Copier (Paper Faxing)'''
 
−
*1. Load document in Automatic Document Feeder
 
−
*2. 'Tap' into BlazerPrint Copier with MCLA Photo ID.
 
−
*3. Select “Scan” from the homepage
 
−
*4. Select the "Fax Using XXX-XXX-XXXX" option. Note: Users may have multiple lines assigned to them to choose from.
 
−
*5. Enter the fax recipient number by pressing the '+' symbol in the lower left corner.
 
−
*6. Enter fax number (required), recipient name (optional), and recipient company (optional) then press 'Add Recipient' in the lower right corner.
 
−
*7. Press 'Start' to Send Fax
 
−
*8. You will receive a fax confirmation e-mail sent back to you when fax is sent successfully
 
  
−
'''Via Portal Link'''
+
Benjamin Warner, Audio Visual Equipment Technician I
−
*1. Access [https://home.westfax.com/login/sso/mcla WestFax Fax Portal] by logging in with your MCLA ID and password [https://home.westfax.com/login/sso/mcla here]. The WestFax link can also be found on the [https://portal.mcla.edu MCLA Portal] via the 'Everyone' dropdown.
+
* Murdock room 114
−
*2. Click 'Send Fax' button located in the top right corner
+
* x5287
−
*3. Enter Fax Number or select from Contacts
+
*Benjamin.Warner@mcla.edu
−
*4. Fill out the header field (shows at the top of the Fax)
 
−
*5. Fill out the subject field (for metadata)
 
−
*6. Select Cover Page
 
−
*7. Select 'Browse' to add the document you would like faxed
 
  
−
==Receiving a Fax==
+
==Contacting Media Services==
 +
The Media Services office is located in Murdock Hall room 114
  
−
'''Via Incoming Email'''
+
*Phone (413) 662-5328 on campus x5328 (Aaron) or (413) 662-5287 on campus x5287 (Ben)
−
*Faculty/Staff who have been configured to receive faxes through a certain fax line will automatically receive incoming fax documents to their MCLA e-mail. The fax document will be accepted as an e-mail attachment in PDF format.
 
  
−
'''Via Portal Link'''
+
Email: mediaservices@mcla.edu
−
*1. Access [https://home.westfax.com/login/sso/mcla WestFax Fax Portal] by logging in with your MCLA ID and password [https://home.westfax.com/login/sso/mcla here]. The WestFax link can also be found on the [https://portal.mcla.edu MCLA Portal] via the 'Everyone' dropdown.
 
−
*2. Your fax inbox will appear where you can view incoming faxes, download them as PDF files, or delete.
 
−
*3. Users that have multiple fax lines associated with their account can use the dropdown at the top to select which fax inbox they would like to view.
 
  
−
==Learn More About WestFax Portal==
+
==Requests==
−
<youtube>d903hJRiqMM?t=268</youtube>
+
Requests can be made directly with the office of Media Services or through the student affairs office’s [https://dynamicforms.ngwebsolutions.com/Submit/Page?form=0835d890-b164-40e8-bb10-0bca84bbbded&page=466452&token=peF2Ii9bMSN9761OAkHt33d2EPJ7enrsaA-yiLqSfBM Non-Classroom Space Request Form]
 +
This form can also be found on the MCLA portal page.
 +
Be sure to list your AV requirements on this form. If you have questions about your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advance.
  
−
==Related Links==
+
Please contact us if you have any questions regarding classroom technology or any of our other services.
−
*[https://westfax.com/hipaa-compliant-fax-faq/ HIPAA Compliant Fax FAQ]
+
 
−
*[https://westfax.com/how-to-use-advanced-flags-with-fax-to-email/ How to use advanced flags with fax to email]
+
==<div id="hours">Hours Of Operation - Media Services</div>==
 +
 
 +
<center><table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 +
 
 +
<tr>
 +
 
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>4:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
</table></center>
 +
 
 +
<!-- ==Resources==
 +
 
 +
* [[Philo]] - Online TV Streaming Services
 +
* [[Large-Format Printing]] -->

Latest revision as of 17:01, 29 November 2023

Media Services

Media Services, as part of Computer Support Services, provides a number of AV related services to all members of the MCLA community.

Services

  • Support for classroom AV technology
  • Online learning support
  • Live event support
  • Video conference support
  • Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.
  • Video and audio recording and editing
  • Large-Format Printing
  • Yodeck - Electronic signage maintenance and administration
  • Philo - Online TV Streaming Services
  • DVD/CD duplication
  • Lecture Recording

Staff

Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II

  • Murdock room 114
  • x5328
  • A.Bieniek@mcla.edu


Benjamin Warner, Audio Visual Equipment Technician I

  • Murdock room 114
  • x5287
  • Benjamin.Warner@mcla.edu

Contacting Media Services

The Media Services office is located in Murdock Hall room 114

  • Phone (413) 662-5328 on campus x5328 (Aaron) or (413) 662-5287 on campus x5287 (Ben)

Email: mediaservices@mcla.edu

Requests

Requests can be made directly with the office of Media Services or through the student affairs office’s Non-Classroom Space Request Form This form can also be found on the MCLA portal page. Be sure to list your AV requirements on this form. If you have questions about your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advance.

Please contact us if you have any questions regarding classroom technology or any of our other services.

Hours Of Operation - Media Services

Day Open Close
Monday 8:00am 4:00pm
Tuesday 8:00am 7:00pm
Wednesday 8:00am 7:00pm
Thursday 8:00am 7:00pm
Friday 8:00am 7:00pm
Saturday 9:00am 5:00pm
Sunday CLOSED CLOSED


Retrieved from "https://techhelp.mcla.edu/index.php?title=MCLA_Fax_Services&oldid=7595"