Difference between pages "Connecting to BlazerNet" and "How do I submit service requests? (Faculty/Staff)"

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== Connecting to BlazerNet==
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All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.
  
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Each user is allowed to have up to seven registered devices on the BlazerNet network.  
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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
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* You can email [mailto:CBS-CustomerCare@Xerox.Com CBS-CustomerCare@Xerox.Com] and provide the same information as listed above
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For a '''wired connection''', connect your device to the hard wired connection, ensuring both ends are properly inserted. (Student dorm locations only)
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* You can go to our website: https://www.cbs-gisx.com then click on support then service request see screen shots below
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For a '''wireless connection''', select and connect to '''BlazerNet''' from the list of wireless networks in your operating system.
 
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[[Image:connectsumnet_bn.png]]
 
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When attempting to browse the web, you will be redirected to the BlazerNet registration page. Click the link which says '''Please click here to connect to BlazerNet'''
 
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[[Image:reg1_bn.png]]
 
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Enter your '''A# '''WITHOUT @mcla.edu''' then password''' and click the '''Login button''' in order to continue the registration process.
 
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If you do not have an MCLA account (A#, password) you can [[Connecting to BlazerNet - Guest|register your device using a guest account]].
 
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[[Image:reg2.png]]
 
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To continue you must agree to the MCLA Electronic Communications Policy by clicking the '''I agree to the acceptable use policy''' check-box and clicking '''Complete Registration''' .
 
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[[Image:reg3.png]]
 
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The registration process should begin. You will see a progress bar.
 
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[[Image:reg4.png]]
 
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After this process, registration should be completed and you should be able to browse the web normally.
 
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Revision as of 05:35, 14 February 2023

All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.

  • Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
  • You can email CBS-CustomerCare@Xerox.Com and provide the same information as listed above
  • You can go to our website: https://www.cbs-gisx.com then click on support then service request see screen shots below
Retrieved from "https://techhelp.mcla.edu/index.php?title=Connecting_to_BlazerNet&oldid=7351"