https://techhelp.mcla.edu/index.php?title=Guide_to_Self-Service_Banner_log_in_problems&feed=atom&action=historyGuide to Self-Service Banner log in problems - Revision history2024-03-29T15:26:56ZRevision history for this page on the wikiMediaWiki 1.31.12https://techhelp.mcla.edu/index.php?title=Guide_to_Self-Service_Banner_log_in_problems&diff=6602&oldid=prevA10001222: /* Common Error Messages when logging into Self-Service Banner */2021-07-13T17:09:57Z<p><span dir="auto"><span class="autocomment">Common Error Messages when logging into Self-Service Banner</span></span></p>
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 17:09, 13 July 2021</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Image:web_stop.gif]]<b>Authorization Failure - Invalid User ID or PIN.</b></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Image:web_stop.gif]]<b>Authorization Failure - Invalid User ID or PIN.</b></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br><br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br><br></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>This means you have entered a wrong <del class="diffchange diffchange-inline">USER </del>ID or PIN. This message will also appear if you have clicked 'Forgot PIN?' without entering your <del class="diffchange diffchange-inline">USER </del>ID. The <del class="diffchange diffchange-inline">USER </del>ID must be your student ID number (A number). The A must be capitalized. If you do not know your Student ID number or believe you may have the wrong one, please refer to the following guide:</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>This means you have entered a wrong <ins class="diffchange diffchange-inline">MCLA user </ins>ID or PIN. This message will also appear if you have clicked 'Forgot PIN?' without entering your <ins class="diffchange diffchange-inline">MCLA User </ins>ID. The <ins class="diffchange diffchange-inline">MCLA User </ins>ID must be your student ID number (A number). The A must be capitalized. If you do not know your Student ID number or believe you may have the wrong one, please refer to the following guide:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Where can I get my A number?]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Where can I get my A number?]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The PIN must be a 6 digit number that you selected upon the first time you signed into Self-Service Banner. If you are logging into Self-Service Banner for the first time and do not have <del class="diffchange diffchange-inline">a </del>existing PIN, please refer to the following guide:</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The PIN must be a 6 digit number that you selected upon the first time you signed into Self-Service Banner. If you are logging into Self-Service Banner for the first time and do not have <ins class="diffchange diffchange-inline">an </ins>existing PIN, please refer to the following guide:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Logging into Self-Service Banner for the first time]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Logging into Self-Service Banner for the first time]]</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br><br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br><br></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Image:web_stop.gif]]<b>Your Web access has been disabled.</b><br><br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Image:web_stop.gif]]<b>Your Web access has been disabled.</b><br><br></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>This occurs when you have tried to log in too many times with the wrong PIN. Ensure you are using a 6 digit PIN number rather <del class="diffchange diffchange-inline">then </del>your <del class="diffchange diffchange-inline">MCLANET </del>password. At this point, you must stop attempts to login and wait 20 mins until your account is unlocked. For more information about PINs and how to reset them, read the following guides:</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>This occurs when you have tried to log in too many times with the wrong PIN. Ensure you are using a 6 digit PIN number rather <ins class="diffchange diffchange-inline">than </ins>your <ins class="diffchange diffchange-inline">MCLA Account </ins>password. At this point, you must stop attempts to login and wait 20 mins until your account is unlocked. For more information about PINs and how to reset them, read the following guides:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[How do I reset my Banner PIN?]]<br></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[How do I reset my Banner PIN?]]<br></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[What is my Self-Service Banner PIN?]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[What is my Self-Service Banner PIN?]]</div></td></tr>
</table>A10001222https://techhelp.mcla.edu/index.php?title=Guide_to_Self-Service_Banner_log_in_problems&diff=5910&oldid=prevA10001033: 1 revision imported2021-01-27T19:28:06Z<p>1 revision imported</p>
<table class="diff diff-contentalign-left" data-mw="interface">
<tr class="diff-title" lang="en">
<td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td>
<td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 19:28, 27 January 2021</td>
</tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div>
</td></tr></table>A10001033https://techhelp.mcla.edu/index.php?title=Guide_to_Self-Service_Banner_log_in_problems&diff=5909&oldid=preven>Helpdesk: Protected "Guide to Self-Service Banner log in problems" [edit=sysop:move=sysop]2011-07-20T15:12:41Z<p>Protected "<a href="/index.php/Guide_to_Self-Service_Banner_log_in_problems" title="Guide to Self-Service Banner log in problems">Guide to Self-Service Banner log in problems</a>" [edit=sysop:move=sysop]</p>
<p><b>New page</b></p><div>The purpose of this guide is to help those users having issues logging into Self Service Banner.<br />
==Common Error Messages when logging into Self-Service Banner==<br />
<br><br><br />
[[Image:web_stop.gif]]<b>Authorization Failure - Invalid User ID or PIN.</b><br />
<br><br><br />
This means you have entered a wrong USER ID or PIN. This message will also appear if you have clicked 'Forgot PIN?' without entering your USER ID. The USER ID must be your student ID number (A number). The A must be capitalized. If you do not know your Student ID number or believe you may have the wrong one, please refer to the following guide:<br />
<br><br />
[[Where can I get my A number?]]<br />
<br><br />
The PIN must be a 6 digit number that you selected upon the first time you signed into Self-Service Banner. If you are logging into Self-Service Banner for the first time and do not have a existing PIN, please refer to the following guide:<br />
<br><br />
[[Logging into Self-Service Banner for the first time]]<br />
<br><br><br />
If you have logged into Self-Service Banner before but have forgotten your 6 digit PIN, please refer to the following guides:<br />
<br><br />
[[How do I reset my Banner PIN?]] <br><br />
[[What is my Self-Service Banner PIN?]]<br />
<br><Br><br />
[[Image:web_stop.gif]]<b>Authorization Failure - Security Question is not setup. </b><br />
<br><br><br />
This occurs when you use the 'FORGOT PIN?' feature and have never logged into Self-Service Banner before. Before logging into Self-Service Banner you must first set up your Banner account. Please refer to the following guide to help you set up your Banner account.<br />
<br><br />
[[Logging into Self-Service Banner for the first time]]<br />
<br><br><br />
[[Image:web_stop.gif]]<b>Your Web access has been disabled.</b><br><br><br />
This occurs when you have tried to log in too many times with the wrong PIN. Ensure you are using a 6 digit PIN number rather then your MCLANET password. At this point, you must stop attempts to login and wait 20 mins until your account is unlocked. For more information about PINs and how to reset them, read the following guides:<br />
<br />
[[How do I reset my Banner PIN?]]<br><br />
[[What is my Self-Service Banner PIN?]]</div>en>Helpdesk