Difference between pages "Junk Mail Filtering" and "MCLA Tech HelpDesk"

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(→‎Add Safe Senders and Domains)
 
(→‎Hours Of Operation Fall 2021 - HelpDesk)
 
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==Overview==
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[[Image:HelpDeskStaff.png|right]]
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Office 365 provides junk mail filtering options for users to stop unwanted e-mail from being delivered to their inbox. There is also an option to report phishing scams by marking them.
 
  
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==Block Sender From a Received Message==
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==Description==
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Users can add a senders e-mail address to their block list directly from a received email.
 
  
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*In the message list, select the message from a sender that you would like to block
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The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
  
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*Above the reading pane, select '''Junk > Block''' to add the sender to your block list.
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Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines. Since the number of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our operating hours.
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[[File:Junk5.png]]
 
  
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==Report a message as phishing or junk==
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==Contacting the Tech HelpDesk==
  
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Users also have the ability to flag messages as a phishing scam or junk. Note: When you mark a message as phishing, it reports the sender but doesn't block that specific sender from sending additional messages to you in the future. You must also ensure the sender is added to your block list.
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*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!
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*Phone: (413)-662-5276
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*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
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*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
  
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*In the message list, select the message or messages you want to report.
 
  
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*Above the reading pane, select '''Junk > Phishing''' or '''Junk''' to report the message sender.
 
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[[File:Junk4.png]]
 
  
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==Add Specific E-mail or Domains To Block List==
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==<div id="hours">Hours Of Operation Spring 2022 - HelpDesk</div>==  
  
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Users have the ability to block email addresses and domains they don't want to receive messages from. Add any email address or domain to your blocked senders list to move these messages directly to your Junk Email folder.
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<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
  
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*Click the Email link located on the https://portal.mcla.edu site.
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<tr>
  
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*At the top of the page, select the gear icon then select "'''View all Outlook settings'''".
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
  
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[[File:Junk1.png]]
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</tr>
  
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*Select '''Mail > Junk email'''.
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<tr BGCOLOR="#CCCCCC">
  
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*Under the ''''Block Senders and Domains'''" heading click the "'''+Add'''" button. Enter the email address or the domain you'd like to block.
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
  
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[[File:Junk2.png]]
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</tr>
  
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*Select Save.
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<tr BGCOLOR="#FFFFFF">
  
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==Add Safe Senders and Domains==
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
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Users also have the ability to add specific e-mail addresses or domains to their safe sender list to ensure messages from them are not redirected to their junk folder.
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
  
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*Click the Email link located on the https://portal.mcla.edu site.
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</tr>
  
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*At the top of the page, select the gear icon then select "'''View all Outlook settings'''".
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<tr BGCOLOR="#CCCCCC">
  
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[[File:Junk1.png]]
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
  
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*Select '''Mail > Junk Email'''.
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</tr>
  
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*Under the "'''Safe Senders and Domains'''" heading click the "'''+Add'''" button. Enter the email address or the domain you'd like to specify are safe.
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<tr BGCOLOR="#FFFFFF">
  
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[[File:Junk3.png]]
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
  
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*Select '''Save'''.
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</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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 +
</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
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 +
</tr>
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 +
 
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<tr BGCOLOR="#CCCCCC">
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 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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 +
</tr>
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</table>
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<br>
 +
 
 +
*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
 +
 
 +
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 +
 
 +
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
 +
 
 +
==Meet the Staff==
 +
 
 +
 
 +
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
 +
 
 +
<tr>
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
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</tr>
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 +
 
 +
<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 +
</tr>
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 +
<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td>
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</tr>
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 +
<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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</tr>
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 +
<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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</tr>
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 +
</table>
 +
 
 +
 
 +
*Updated 2/3/2021
 +
 
 +
==Information about the Computer HelpDesk==
 +
 
 +
*[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]
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*[[Computer Helpdesk Services for Students | Service Policy]]
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*[[Student Laptop Repair Procedure]]

Revision as of 17:40, 10 January 2022

HelpDeskStaff.png

Description

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines. Since the number of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our operating hours.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!


Hours Of Operation Spring 2022 - HelpDesk

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 7:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

Meet the Staff

Name Position
John Clark Help Desk Manager
Justin Smith Senior Help Desk Consultant
Nickolas Johnson Help Desk Consultant
Alexander Lytle Help Desk Consultant


  • Updated 2/3/2021

Information about the Computer HelpDesk

Retrieved from "https://techhelp.mcla.edu/index.php?title=Junk_Mail_Filtering&oldid=6847"