Difference between revisions of "MCLA Computer HelpDesk"

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==Description==
 
==Description==
  
The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus by acting as a phone center and a drop-off point for computer repairs. In addition, it is also a full service repair center for all Dell laptops that were purchased through the MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiecing technical issues or with any computer-related questions. The Helpdesk also provides the support and maintainence for the Murdock Academic Computing Lab.
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The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus by acting as a phone center and a drop-off point for computer repairs. In addition, it is also a full service repair center for all Dell laptops that were purchased through the MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiecing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.
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==Contacting the Computer HelpDesk==
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*Location: First Floor of Murdock Hall Room 112/113
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*Phone: (413)-662-5276
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*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
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==Hours Of Operation==
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<center><table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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<tr>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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</tr>
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</table></center>
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<br>
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*In the event of a one-day holiday, such as Patriot's Day, we will be open 11:00am - 11:00pm
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*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
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==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==

Revision as of 15:21, 14 March 2007

Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus by acting as a phone center and a drop-off point for computer repairs. In addition, it is also a full service repair center for all Dell laptops that were purchased through the MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiecing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu

Hours Of Operation

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 5:00pm
Saturday 10:00am 8:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 11:00am - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.


Information about the Computer HelpDesk

FAQ about the Computer HelpDesk