Difference between revisions of "MCLA Computer HelpDesk"

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==Meet the Staff==
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<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
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<tr>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Joan LaValley-Leary</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Brian Rennell</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Zac Simms</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Jansen Truitt</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Ken Martin</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Chris Beauchemin</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sarah Russell</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Jackie Williams</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Corinne Beauchemin</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Amanda Towne</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Amanda Sheldon</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
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</tr>
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</table>
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</td>
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</tr>
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</table></table></center>
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<center>
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==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==
  

Revision as of 18:56, 1 December 2008

Helpdesk.jpg

Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu

Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 5:00pm
Saturday 10:00am 8:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.

Meet the Staff

Name Position
John Clark Help Desk Manager
Joan LaValley-Leary Consultant
Brian Rennell Consultant
Zac Simms Consultant
Jansen Truitt Consultant
Ken Martin Consultant
Chris Beauchemin Consultant
Sarah Russell Consultant
Jackie Williams Lab Monitor
Corinne Beauchemin Lab Monitor
Amanda Towne Lab Monitor
Amanda Sheldon Lab Monitor

Information about the Computer HelpDesk