Difference between revisions of "MCLA Tech HelpDesk"
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Revision as of 12:49, 10 April 2012
Contents
Description
The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.
Contacting the Computer HelpDesk
- Location: First Floor of Murdock Hall Room 112/113
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs
| Day | Open | Close |
| Monday | 8:00am | 11:00pm |
| Tuesday | 8:00am | 11:00pm |
| Wednesday | 8:00am | 11:00pm |
| Thursday | 8:00am | 11:00pm |
| Friday | 8:00am | 9:00pm |
| Saturday | 12:00pm | 6:00pm |
| Sunday | 12:00pm | 11:00pm |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
Meet the Staff
| Name | Position |
| John Clark | Help Desk Manager |
| Isaiah Butler | Help Desk Consultant |
| Vale Maziarz | Help Desk Consultant |
| Roger Simpson | Help Desk Consultant |
| Matthew Meczywor | Help Desk Consultant |
| Reid Savage | Help Desk Consultant |
| Katelyn Lantagne | Help Desk Consultant |
| Rachael Silvano | Murdock Lab Monitor |
| Steven Carpenter | Murdock Lab Monitor |
| Chelsey Proctor | Murdock Lab Monitor |
| Jenna Pappas | Freel Lab Monitor |
| Sarit Mizrachi | Freel Lab Monitor |
| Johanna Young | Freel Lab Monitor |
| Juan Luis Andujar | Freel Lab Monitor |
- Updated 10/7/2011
