Difference between revisions of "MCLA Computer HelpDesk"

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*Phone: (413)-662-5276
 
*Phone: (413)-662-5276
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 
 
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*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  
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==<div id="hours">Hours Of Operation SUMMER  - HelpDesk and Computing Labs</div>==  
 
==<div id="hours">Hours Of Operation SUMMER  - HelpDesk and Computing Labs</div>==  
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*Hours maybe extended for certain summer programs.
 
*Hours maybe extended for certain summer programs.
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==Meet the Staff==
 
==Meet the Staff==
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Isaiah Butler</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Isaiah Butler</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Vale Maziarz</font></font></font></td>
 
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Roger Simpson</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Roger Simpson</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Katelyn Lantagne</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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*Updated 04/10/2012
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*Updated 9/13/2013
  
 
==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==

Revision as of 19:57, 16 September 2013

Helpdesk.jpg

Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu


Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 9:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.


Meet the Staff

Name Position
John Clark Help Desk Manager
Isaiah Butler Help Desk Consultant
Roger Simpson Help Desk Consultant
Matthew Meczywor Help Desk Consultant
Nathan Carter Help Desk Consultant
Kimlee Domanico Help Desk Consultant
Katelyn Lantagne Help Desk Consultant


  • Updated 9/13/2013

Information about the Computer HelpDesk