Difference between revisions of "MCLA Computer HelpDesk"

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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Juan Andujar</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Richard Chiu</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Richard Chiu</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Anthony Machin</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nguyen Tran</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nguyen Tran</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Joseph Berardis</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Joseph Berardis</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Switzer</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Switzer</font></font></font></td>
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Bradley Gradneigo</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Bradley Gradneigo</font></font></font></td>
  
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Cheyla Rodriguez</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Cheyla Rodriguez</font></font></font></td>
  
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Kathleen Harrison</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Kathleen Harrison</font></font></font></td>
  

Revision as of 17:27, 7 May 2015

Helpdesk.jpg

Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu

Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 9:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.

Hours Of Operation SUMMER - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 10:00pm
Tuesday 8:00am 10:00pm
Wednesday 8:00am 10:00pm
Thursday 8:00am 10:00pm
Friday 8:00am 5:00pm
Saturday CLOSED CLOSED
Sunday CLOSED CLOSED
  • Hours maybe extended for certain summer programs.


Meet the Staff

Name Position
John Clark Help Desk Manager
Roger M Simpson Senior Help Desk Consultant
Matthew Meczywor Help Desk Consultant
Richard Chiu Help Desk Consultant
Anthony Machin Help Desk Consultant
Nguyen Tran Help Desk Consultant
Joseph Berardis Help Desk Consultant
Alexander Switzer Help Desk Consultant
Bradley Gradneigo Lab Monitor
Cheyla Rodriguez Lab Monitor
Kathleen Harrison Lab Monitor


  • Updated 5/07/2015

Information about the Computer HelpDesk