Difference between revisions of "MCLA Tech HelpDesk"
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> |
</tr> | </tr> | ||
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*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | ||
| + | |||
| + | <!– | ||
==<div id="hours">Hours Of Operation SUMMER - HelpDesk and Computing Labs</div>== | ==<div id="hours">Hours Of Operation SUMMER - HelpDesk and Computing Labs</div>== | ||
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
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*Hours maybe extended for certain summer programs. | *Hours maybe extended for certain summer programs. | ||
| + | –> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td> | ||
</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Wojcik</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Austin Gaudette</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Brian Adelt</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Darrien Smith</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Jose Scharon</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lorenzo Christofolini</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Nolan Hickey</font></font></font></td> |
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#FFFFFF"> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td> | ||
| + | |||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | ||
| + | </tr> | ||
| + | |||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Kayla Ruff/font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Dross</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | ||
</tr> | </tr> | ||
| + | <tr BGCOLOR="#CCCCCC"> | ||
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Anthony King/font></font></font></td> | ||
| − | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | |
| + | </tr> | ||
</table> | </table> | ||
| − | *Updated | + | *Updated 9/15/2018 |
==Information about the Computer HelpDesk== | ==Information about the Computer HelpDesk== | ||
Revision as of 14:30, 15 September 2018
Contents
Description
The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.
Contacting the Computer HelpDesk
- Location: First Floor of Murdock Hall Room 112/113
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs
| Day | Open | Close |
| Monday | 8:00am | 11:00pm |
| Tuesday | 8:00am | 11:00pm |
| Wednesday | 8:00am | 11:00pm |
| Thursday | 8:00am | 11:00pm |
| Friday | 8:00am | 9:00pm |
| Saturday | 12:00pm | 6:00pm |
| Sunday | 12:00pm | 11:00pm |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
<!–
Hours Of Operation SUMMER - HelpDesk and Computing Labs
| Day | Open | Close |
| Monday | 8:00am | 10:00pm |
| Tuesday | 8:00am | 10:00pm |
| Wednesday | 8:00am | 10:00pm |
| Thursday | 8:00am | 10:00pm |
| Friday | 8:00am | 5:00pm |
| Saturday | CLOSED | CLOSED |
| Sunday | CLOSED | CLOSED |
- Hours maybe extended for certain summer programs.
–>
Meet the Staff
| Name | Position |
| John Clark | Help Desk Manager |
| Justin Smith | Senior Help Desk Consultant |
| Alexander Wojcik | Help Desk Consultant |
| Austin Gaudette | Help Desk Consultant |
| Brian Adelt | Help Desk Consultant |
| Darrien Smith | Help Desk Consultant |
| Jose Scharon | Help Desk Consultant |
| Lorenzo Christofolini | Help Desk Consultant |
| Nolan Hickey | Help Desk Consultant |
| Alexander Lytle | Lab Monitor |
| Kayla Ruff/font> | Lab Monitor |
| Ryan Dross | Lab Monitor |
| Anthony King/font> | Lab Monitor |
- Updated 9/15/2018
