Difference between revisions of "MCLA Tech HelpDesk"

From TechHelp - MCLA's IT Help Center
Jump to navigation Jump to search
Tags: mobile edit mobile web edit
(11 intermediate revisions by one other user not shown)
Line 3: Line 3:
 
==Description==
 
==Description==
  
−
The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
+
The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing  technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].
  
 
==Contacting the Computer HelpDesk==
 
==Contacting the Computer HelpDesk==
Line 10: Line 10:
 
*Phone: (413)-662-5276
 
*Phone: (413)-662-5276
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]
 +
 +
 +
  
 
==<div id="hours">Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs</div>==  
 
==<div id="hours">Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs</div>==  
Line 59: Line 62:
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
Line 86: Line 89:
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  
−
==<div id="hours">Hours Of Operation SUMMER  - HelpDesk and Computing Labs</div>==
 
−
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 
  
−
<tr>
+
==Meet the Staff==
  
−
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
 
−
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
 
−
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
 
  
−
</tr>
+
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
  
−
<tr BGCOLOR="#CCCCCC">
+
<tr>
−
 
+
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
 
  
 +
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
 
</tr>
 
</tr>
  
−
<tr BGCOLOR="#FFFFFF">
 
−
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
 
−
 
−
</tr>
 
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
−
 
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
 
−
 
 
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
−
 
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>10:00pm</font></font></font></td>
 
−
 
 
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Wojcik</font></font></font></td>
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
 
−
 
 
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lorenzo Cristofolini</font></font></font></td>
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
−
 
 
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Brian Adelt</font></font></font></td>
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 
−
 
 
 
</tr>
 
</tr>
−
</table>
 
  
−
*Hours maybe extended for certain summer programs.
+
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Scarlett Smith</font></font></font></td>
  
−
 
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
−
 
 
−
==Meet the Staff==
 
−
 
 
−
 
 
−
<table CELLSPACING=0 CELLPADDING=3 WIDTH="400" >
 
−
 
 
−
<tr>
 
−
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td>
 
−
 
 
−
<td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td>
 
−
</tr>
 
−
 
 
−
 
 
−
<tr BGCOLOR="#CCCCCC">
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td>
 
−
</tr>
 
−
 
 
−
<tr BGCOLOR="#FFFFFF">
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Roger M Simpson</font></font></font></td>
 
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td>
 
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Matthew Meczywor</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Jose Scharon</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
Line 187: Line 143:
  
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Richard Chiu</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Carter Haas</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
Line 193: Line 149:
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Anthony Machin</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
Line 199: Line 155:
  
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nguyen Tran</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Joseph Berardis</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Kayla Ruff</font></font></font></td>
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Switzer</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Dross</font></font></font></td>
  
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Cheyla Rodriguez</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Maddy Gigliotti</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
Line 223: Line 179:
  
 
<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
−
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Kathleen Harrison</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Najah Sim</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
</tr>
 
</tr>
−
 
−
 
−
 
  
 
</table>
 
</table>
  
  
−
*Updated 5/07/2015
+
*Updated 3/26/2020
  
 
==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==

Revision as of 19:41, 26 March 2020

Helpdesk.jpg

Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu



Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 7:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.


Meet the Staff

Name Position
John Clark Help Desk Manager
Justin Smith Senior Help Desk Consultant
Alexander Wojcik Help Desk Consultant
Lorenzo Cristofolini Help Desk Consultant
Brian Adelt Help Desk Consultant
Scarlett Smith Help Desk Consultant
Jose Scharon Help Desk Consultant
Carter Haas Help Desk Consultant
Nickolas Johnson Help Desk Consultant
Alexander Lytle Lab Monitor
Kayla Ruff Lab Monitor
Ryan Dross Lab Monitor
Maddy Gigliotti Lab Monitor
Najah Sim Lab Monitor


  • Updated 3/26/2020

Information about the Computer HelpDesk

Retrieved from "https://techhelp.mcla.edu/index.php?title=MCLA_Tech_HelpDesk&oldid=7614"