Difference between revisions of "MCLA Tech HelpDesk"
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==Description== | ==Description== | ||
− | The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and | + | The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]. |
==Contacting the Computer HelpDesk== | ==Contacting the Computer HelpDesk== | ||
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*Phone: (413)-662-5276 | *Phone: (413)-662-5276 | ||
*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu] | *E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu] | ||
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==<div id="hours">Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs</div>== | ==<div id="hours">Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs</div>== | ||
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td> |
</tr> | </tr> | ||
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*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | ||
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− | + | ==Meet the Staff== | |
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− | < | + | <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" > |
− | <tr | + | <tr> |
− | + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td> | |
− | <td>< | ||
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+ | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td> | ||
</tr> | </tr> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td> | |
− | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td> | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | ||
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</tr> | </tr> | ||
<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith</font></font></font></td> | |
− | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td> | |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | ||
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</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Wojcik</font></font></font></td> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> |
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</tr> | </tr> | ||
<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lorenzo Cristofolini</font></font></font></td> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> |
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</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Brian Adelt</font></font></font></td> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> |
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</tr> | </tr> | ||
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− | + | <tr BGCOLOR="#FFFFFF"> | |
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Scarlett Smith</font></font></font></td> | ||
− | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | |
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− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | ||
</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Jose Scharon</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Carter Haas</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td> |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> |
</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Kayla Ruff</font></font></font></td> |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> |
</tr> | </tr> | ||
<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Dross</font></font></font></td> |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> |
</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Maddy Gigliotti</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Najah Sim</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | ||
</tr> | </tr> | ||
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</table> | </table> | ||
− | *Updated | + | *Updated 3/26/2020 |
==Information about the Computer HelpDesk== | ==Information about the Computer HelpDesk== |
Revision as of 19:41, 26 March 2020
Contents
Description
The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.
Contacting the Computer HelpDesk
- Location: First Floor of Murdock Hall Room 112/113
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs
Day | Open | Close |
Monday | 8:00am | 11:00pm |
Tuesday | 8:00am | 11:00pm |
Wednesday | 8:00am | 11:00pm |
Thursday | 8:00am | 11:00pm |
Friday | 8:00am | 7:00pm |
Saturday | 12:00pm | 6:00pm |
Sunday | 12:00pm | 11:00pm |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
Meet the Staff
Name | Position |
John Clark | Help Desk Manager |
Justin Smith | Senior Help Desk Consultant |
Alexander Wojcik | Help Desk Consultant |
Lorenzo Cristofolini | Help Desk Consultant |
Brian Adelt | Help Desk Consultant |
Scarlett Smith | Help Desk Consultant |
Jose Scharon | Help Desk Consultant |
Carter Haas | Help Desk Consultant |
Nickolas Johnson | Help Desk Consultant |
Alexander Lytle | Lab Monitor |
Kayla Ruff | Lab Monitor |
Ryan Dross | Lab Monitor |
Maddy Gigliotti | Lab Monitor |
Najah Sim | Lab Monitor |
- Updated 3/26/2020