Difference between pages "Microsoft Teams Telephony" and "Media Services"

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(→‎Using the Microsoft Teams Client (Windows or Mac OS))
 
(→‎Hours Of Operation - Media Services)
 
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MCLA will be replacing its telephone system with Microsoft Teams. This enables users to make  or receive through the following options:
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==Media Services==
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Media Services, as part of Computer Support Services, provides a number of AV related services to all members of the MCLA community.
 +
<!-- Media Services, located on the second floor of Murdock Hall, provides technical support and setups of [[Technology Enhanced Facilities | instructional technology]] and audio visual equipment campus wide. We schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions. Media Services also coordinates activities related to satellite and PolyCom [[Video Conferencing| video conference]] systems, off-air television recording and maintains the faculty [[Media Center | Multimedia Development Lab ]](digital imaging, digital audio and video editing, CD and DVD production). -->
  
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*A Teams-enabled physical desk phone installed in your office.
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==Services==
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*Through your computer using the Microsoft Teams client software.
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* Support for classroom AV technology
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*Through your cell phone using the Microsoft Teams app.
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* Online learning support
 +
* Live event support
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* Video conference support
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* Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.
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* Video and audio recording and editing
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* [[Large-Format Printing]]
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* [[Yodeck]] - Electronic signage maintenance and administration
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* [[Philo]] - Online TV Streaming Services
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* DVD/CD duplication
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* [[Lecture Recording]]
  
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==Using a Microsoft Teams Desk Phone==
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==Staff==
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Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II
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* Murdock room 114
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* x5328
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* A.Bieniek@mcla.edu
  
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Each MCLA office is provided a Microsoft Teams-enabled phone. There are two types:
 
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[[File:Vvx400_.jpg|left|100px]]
 
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PolyCom VVX 250 (Single Line Phones)
 
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*[https://docs.poly.com/bundle/vvx-ip-ug-current/page/vvx-250-hardware.html Overview of Button Layout]
 
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*[https://www.poly.com/content/dam/www/products/support/voice/vvx-business-ip-phones/user/vvx-250-350-450-quick-tips-en.pdf Quick Start Guide]
 
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*[[How to Sign In - VVX 250]]
 
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*[[Access Voicemail - VVX 250]]
 
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*[[Call Forwarding - VVX 250]]
 
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[[File:Ccx400b.jpg|left|100px]] PolyCom CCX 400 (Multi Line Phone)
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Benjamin Warner, Audio Visual Equipment Technician I
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*[https://docs.poly.com/bundle/ccx-teams-ug-current/page/poly-ccx-400-business-media-phones-hardware.html Overview of Button Layout]
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* Murdock room 114
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*[https://www.poly.com/content/dam/www/products/phones/ccx/ccx-400/doc/ccx-with-teams-quicktips.pdf Quick Start Guide ]
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* x5287
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*[[How to Sign In - CCX 400]]
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*Benjamin.Warner@mcla.edu
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*[[Access Voicemail - CCX 400]]
 
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*[[Call Forwarding - CCX 400]]
 
  
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==Using the Microsoft Teams Client (Windows or Mac OS)==
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==Contacting Media Services==
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<youtube>QInQPa7CGzs</youtube>
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The Media Services office is located in Murdock Hall room 114
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*[https://support.microsoft.com/en-us/office/first-things-to-know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 Using Microsoft Teams to Make Calls or Recieve Calls]
 
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*[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f#Voicemailsettings Configure Microsoft Teams Call and Voicemail Settings]
 
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*[https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e#ID0EDD=In_classic_Teams Setup Call Forwarding in Microsoft Teams] | [https://www.youtube.com/watch?v=xIyEuDAaTUM&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=11 Video Walkthrough]
 
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*[https://www.youtube.com/watch?v=NSBvXHAvapU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=5 How to Merge Calls]
 
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*[https://support.microsoft.com/en-us/office/change-your-status-in-microsoft-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e#ID0EBBD=DesktopSet Teams Status] "Do not disturb" will silence incoming calls
 
  
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==Using the Microsoft Teams Mobile App==
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*Phone (413) 662-5328 on campus x5328 or (413) 662-5287 on campus x5287
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*[https://aka.ms/teamsmobiledownload Download Teams Moblie App]
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*[[How to Sign-In Mobile App]]
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Email: mediaservices@mcla.edu
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*[https://www.youtube.com/watch?v=ZTKyrnGgeOU&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=6 Transfer Calls between Phone and Desktop]
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 +
==Requests==
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Requests can be made directly with the office of Media Services or through the student affairs office’s [https://nextgensso.com/sp/startSSO.ping?PartnerIdpId=http://sts.mcla.edu/adfs/services/trust&TargetResource=https%3a%2f%2fdynamicforms.ngwebsolutions.com%2fSubmit%2fStart%2f5d048d55-e9b0-441c-a1e1-2257baa5b180 Non-Classroom Space Request Form]
 +
This form can also be found on the MCLA portal page.
 +
Be sure to list your AV requirements on this form. If you have questions about your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advance.
 +
 
 +
Please contact us if you have any questions regarding classroom technology or any of our other services.
 +
==<div id="hours">Hours Of Operation - Media Services</div>==
 +
 
 +
<center><table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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<tr>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
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 +
</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>4:00pm</font></font></font></td>
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 +
</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 +
 
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
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 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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 +
</tr>
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 +
<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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 +
</tr>
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 +
<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>variable</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>variable</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
 +
 
 +
</tr>
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 +
</table></center>
 +
 
 +
<!-- ==Resources==
 +
 
 +
* [[Philo]] - Online TV Streaming Services
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* [[Large-Format Printing]] -->

Revision as of 19:33, 22 November 2023

Media Services

Media Services, as part of Computer Support Services, provides a number of AV related services to all members of the MCLA community.

Services

  • Support for classroom AV technology
  • Online learning support
  • Live event support
  • Video conference support
  • Equipment loan: Laptops, digital cameras, digital audio recorders, projectors and screens.
  • Video and audio recording and editing
  • Large-Format Printing
  • Yodeck - Electronic signage maintenance and administration
  • Philo - Online TV Streaming Services
  • DVD/CD duplication
  • Lecture Recording

Staff

Aaron Bieniek, Media Services Manager, Audio Visual Equipment Technician II

  • Murdock room 114
  • x5328
  • A.Bieniek@mcla.edu


Benjamin Warner, Audio Visual Equipment Technician I

  • Murdock room 114
  • x5287
  • Benjamin.Warner@mcla.edu

Contacting Media Services

The Media Services office is located in Murdock Hall room 114

  • Phone (413) 662-5328 on campus x5328 or (413) 662-5287 on campus x5287

Email: mediaservices@mcla.edu

Requests

Requests can be made directly with the office of Media Services or through the student affairs office’s Non-Classroom Space Request Form This form can also be found on the MCLA portal page. Be sure to list your AV requirements on this form. If you have questions about your specific needs for an event please contact us. Requests for event support should be made at least 2 weeks in advance.

Please contact us if you have any questions regarding classroom technology or any of our other services.

Hours Of Operation - Media Services

Day Open Close
Monday 8:00am 4:00pm
Tuesday 8:00am 7:00pm
Wednesday 8:00am 7:00pm
Thursday 8:00am 7:00pm
Friday 8:00am 7:00pm
Saturday variable variable
Sunday CLOSED CLOSED


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