MCLA Tech HelpDesk

Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

• Location: First Floor of Murdock Hall Room 112/113
• Phone: (413)-662-5276
• E-mail: helpdesk@mcla.edu

Hours Of Operation SUMMER - HelpDesk and Computing Labs

Day	Open	Close
Monday	8:00am	10:00pm
Tuesday	8:00am	10:00pm
Wednesday	8:00am	10:00pm
Thursday	8:00am	10:00pm
Friday	8:00am	5:00pm
Saturday	CLOSED	CLOSED
Sunday	CLOSED	CLOSED

• Hours maybe extended for certain summer programs.

Meet the Staff

Name	Position
John Clark	Help Desk Manager
Isaiah Butler	Help Desk Consultant
Vale Maziarz	Help Desk Consultant
Roger Simpson	Help Desk Consultant
Matthew Meczywor	Help Desk Consultant
OPEN	Help Desk Consultant
Katelyn Lantagne	Help Desk Consultant
Kimlee Domanico	Help Desk Consultant
Rachael Silvano	Murdock Lab Monitor
Steven Carpenter	Murdock Lab Monitor
Chelsey Proctor	Murdock Lab Monitor
Jenna Pappas	Freel Lab Monitor
Sarit Mizrachi	Freel Lab Monitor
Johanna Young	Freel Lab Monitor
Juan Luis Andujar	Freel Lab Monitor

• Updated 04/10/2012

Information about the Computer HelpDesk

• Helpdesk Positions and Job Responsibilities - Student Employment Opportunities
• Service Policy
• Student Laptop Repair Procedure