Difference between revisions of "MCLA Tech HelpDesk"

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==<div id="hours">Hours Of Operation FALL NOV - DEC 2020 - HelpDesk</div>==  
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==<div id="hours">Hours Of Operation Spring 2021 - HelpDesk</div>==  
  
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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<tr BGCOLOR="#CCCCCC">
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday (Virtual)</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday (Virtual)</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday (Virtual)</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday Virtual)</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday (Virtual)</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday (Virtual)</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td>
  
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday (Virtual)</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td>
  
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
</tr>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Jose Scharon</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nickolas Johnson</font></font></font></td>
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
</tr>
 
 
<tr BGCOLOR="#FFFFFF">
 
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
  
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*Updated 10/6/2020
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*Updated 2/3/2021
  
 
==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==

Revision as of 23:30, 3 February 2021

HelpDeskStaff.png

Description

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines. Since the number of people in the Help Desk office must be minimized, we are no longer allowing walk-ins for people who need help with an issue. Anyone needing in-person assistance must book an appointment through the Help Desk Bookings page. Users are strongly encouraged to contact the Help Desk through our virtual services. Please contact us through phone, email, or Live Chat during our operating hours.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!


Hours Of Operation Spring 2021 - HelpDesk

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 7:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.


Meet the Staff

Name Position
John Clark Help Desk Manager
Justin Smith Senior Help Desk Consultant
Alexander Wojcik Help Desk Consultant
Lorenzo Cristofolini Help Desk Consultant
Scarlett Smith Help Desk Consultant
Nickolas Johnson Help Desk Consultant
Alexander Lytle Help Desk Consultant


  • Updated 2/3/2021

Information about the Computer HelpDesk