Difference between revisions of "MCLA Tech HelpDesk"
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==Description== | ==Description== | ||
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]. | The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]. | ||
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==Contacting the Tech HelpDesk== | ==Contacting the Tech HelpDesk== | ||
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− | ==<div id="hours">Hours Of Operation | + | ==<div id="hours">Hours Of Operation Summer - HelpDesk</div>== |
+ | |||
+ | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
+ | |||
+ | <tr> | ||
+ | |||
+ | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td> | ||
+ | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td> | ||
+ | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> | ||
+ | |||
+ | </tr> | ||
+ | |||
+ | <tr BGCOLOR="#CCCCCC"> | ||
+ | |||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
+ | |||
+ | </tr> | ||
+ | |||
+ | <tr BGCOLOR="#FFFFFF"> | ||
+ | |||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
+ | |||
+ | </tr> | ||
+ | |||
+ | <tr BGCOLOR="#CCCCCC"> | ||
+ | |||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
+ | |||
+ | </tr> | ||
+ | |||
+ | <tr BGCOLOR="#FFFFFF"> | ||
+ | |||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td> | ||
+ | |||
+ | </tr> | ||
+ | |||
+ | <tr BGCOLOR="#CCCCCC"> | ||
+ | |||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td> | ||
+ | |||
+ | </tr> | ||
+ | |||
+ | <tr BGCOLOR="#FFFFFF"> | ||
+ | |||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
+ | |||
+ | </tr> | ||
+ | |||
+ | |||
+ | <tr BGCOLOR="#CCCCCC"> | ||
+ | |||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
+ | <td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td> | ||
+ | |||
+ | </tr> | ||
+ | |||
+ | </table> | ||
+ | <br> | ||
+ | |||
+ | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm | ||
+ | |||
+ | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. | ||
+ | |||
+ | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | ||
+ | |||
+ | |||
+ | |||
+ | |||
+ | |||
+ | ==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>== | ||
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> |
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> | ||
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*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. | ||
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==Meet the Staff== | ==Meet the Staff== | ||
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− | <tr BGCOLOR="# | + | <tr BGCOLOR="#FFFFFF"> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td> | ||
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td> | ||
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− | |||
− | |||
− | |||
− | |||
</tr> | </tr> | ||
<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Emerson Arthur</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Viral Shaw</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
</tr> | </tr> | ||
+ | |||
<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Hussien Tannira</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#CCCCCC"> | <tr BGCOLOR="#CCCCCC"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Cordelia Moran</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
− | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Darian Moorhead</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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− | *Updated | + | *Updated 9/13/2023 |
==Information about the Computer HelpDesk== | ==Information about the Computer HelpDesk== |
Latest revision as of 20:33, 13 September 2023
Contents
Description
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.
Contacting the Tech HelpDesk
- Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
- Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!
Hours Of Operation Summer - HelpDesk
Day | Open | Close |
Monday | 9:00am | 9:00pm |
Tuesday | 9:00am | 9:00pm |
Wednesday | 9:00am | 9:00pm |
Thursday | 9:00am | 9:00pm |
Friday | 9:00am | 5:00pm |
Saturday | CLOSED | CLOSED |
Sunday | CLOSED | CLOSED |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
- For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
Hours Of Operation Fall / Spring- HelpDesk
Day | Open | Close |
Monday | 8:00am | 11:00pm |
Tuesday | 8:00am | 11:00pm |
Wednesday | 8:00am | 11:00pm |
Thursday | 8:00am | 11:00pm |
Friday | 8:00am | 7:00pm |
Saturday | 12:00pm | 6:00pm |
Sunday | 12:00pm | 11:00pm |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
- For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
Meet the Staff
Name | Position |
John Clark | Help Desk Manager |
Marko Iwasiwka | Help Desk Consultant |
Emerson Arthur | Help Desk Consultant |
Viral Shaw | Help Desk Consultant |
Hussien Tannira | Help Desk Consultant |
Cordelia Moran | Help Desk Consultant |
Darian Moorhead | Help Desk Consultant |
- Updated 9/13/2023