Difference between revisions of "MCLA Tech HelpDesk"

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==<div id="hours">Hours Of Operation Spring 2022 - HelpDesk</div>==  
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==<div id="hours">Hours Of Operation Summer - HelpDesk</div>==
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<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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<tr>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td>
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<td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00am</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>5:00pm</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>CLOSED</font></font></font></td>
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</tr>
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</table>
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<br>
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*In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
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*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
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 +
*For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.
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 +
 
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==<div id="hours">Hours Of Operation Fall / Spring- HelpDesk</div>==  
  
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Emerson Arthur</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#CCCCCC">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Viral Shaw</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Hussien Tannira</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Wilczak</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Cordelia Moran</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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</tr>
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<tr BGCOLOR="#FFFFFF">
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Darian Moorhead</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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*Updated 5/27/2022
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*Updated 9/13/2023
  
 
==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==

Latest revision as of 20:33, 13 September 2023

Description

The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!


Hours Of Operation Summer - HelpDesk

Day Open Close
Monday 9:00am 9:00pm
Tuesday 9:00am 9:00pm
Wednesday 9:00am 9:00pm
Thursday 9:00am 9:00pm
Friday 9:00am 5:00pm
Saturday CLOSED CLOSED
Sunday CLOSED CLOSED


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.



Hours Of Operation Fall / Spring- HelpDesk

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 7:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

Meet the Staff

Name Position
John Clark Help Desk Manager
Marko Iwasiwka Help Desk Consultant
Emerson Arthur Help Desk Consultant
Viral Shaw Help Desk Consultant
Hussien Tannira Help Desk Consultant
Cordelia Moran Help Desk Consultant
Darian Moorhead Help Desk Consultant


  • Updated 9/13/2023

Information about the Computer HelpDesk