Difference between revisions of "MCLA Tech HelpDesk"

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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Isaiah Butler</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Isaiah Butler</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Vale Maziarz</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Vale Maziarz</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1></font>Roger Simpson</font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Roger Simpson</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Matthew Meczywor</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Matthew Meczywor</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Reid Savage</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Reid Savage</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Katelyn Lantagne</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Katelyn Lantagne</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Consultant</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Rachael Silvano</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Rachael Silvano</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Murdock Lab Monitor</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Steven Carpenter</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Steven Carpenter</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Murdock Lab Monitor</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Chelsey Proctor</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Chelsey Proctor</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Murdock Lab Monitor</font></font></font></td>
 
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Amanda Reagan</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Amanda Reagan</font></font></font></td>
  
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Murdock Lab Monitor</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Jenna Pappas</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Freel Lab Monitor</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Sarit Mizrachi</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Freel Lab Monitor</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Amanda Swart</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Freel Lab Monitor</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Johanna Young</font></font></font></td>
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 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Freel Lab Monitor</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Juan Luis Andujar</font></font></font></td>
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Freel Lab Monitor</font></font></font></td>
 
</tr>
 
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*Updated 12/03/2010
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*Updated 10/7/2011
  
 
==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==

Revision as of 16:42, 7 October 2011

Helpdesk.jpg

Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu


Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 9:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.

Meet the Staff

Name Position
John Clark Help Desk Manager
Isaiah Butler Help Desk Consultant
Vale Maziarz Help Desk Consultant
Roger Simpson Help Desk Consultant
Matthew Meczywor Help Desk Consultant
Reid Savage Help Desk Consultant
Katelyn Lantagne Help Desk Consultant
Rachael Silvano Murdock Lab Monitor
Steven Carpenter Murdock Lab Monitor
Chelsey Proctor Murdock Lab Monitor
Amanda Reagan Murdock Lab Monitor
Jenna Pappas Freel Lab Monitor
Sarit Mizrachi Freel Lab Monitor
Amanda Swart Freel Lab Monitor
Johanna Young Freel Lab Monitor
Juan Luis Andujar Freel Lab Monitor


  • Updated 10/7/2011

Information about the Computer HelpDesk