Difference between revisions of "MCLA Tech HelpDesk"
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td> | ||
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Roger M Simpson</font></font></font></td> |
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td> | ||
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Matthew Meczywor</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Juan Andujar</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Richard Chiu</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Anthony Machin</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Nguyen Tran</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Joseph Berardis</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> | ||
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Switzer</font></font></font></td> |
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> |
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<tr BGCOLOR="#FFFFFF"> | <tr BGCOLOR="#FFFFFF"> | ||
| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Steven Carpenter</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | ||
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Bradley Gradneigo</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Bradley Gradneigo</font></font></font></td> | ||
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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | ||
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Cheyla Rodriguez</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | ||
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| − | <td><font face="verdana,arial"><font color="#666666"><font size=-1> | + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Kathleen Harrison</font></font></font></td> |
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td> | ||
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| − | *Updated | + | *Updated 5/07/2015 |
==Information about the Computer HelpDesk== | ==Information about the Computer HelpDesk== | ||
Revision as of 16:49, 7 May 2015
Contents
Description
The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.
Contacting the Computer HelpDesk
- Location: First Floor of Murdock Hall Room 112/113
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs
| Day | Open | Close |
| Monday | 8:00am | 11:00pm |
| Tuesday | 8:00am | 11:00pm |
| Wednesday | 8:00am | 11:00pm |
| Thursday | 8:00am | 11:00pm |
| Friday | 8:00am | 9:00pm |
| Saturday | 12:00pm | 6:00pm |
| Sunday | 12:00pm | 11:00pm |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
Hours Of Operation SUMMER - HelpDesk and Computing Labs
| Day | Open | Close |
| Monday | 8:00am | 10:00pm |
| Tuesday | 8:00am | 10:00pm |
| Wednesday | 8:00am | 10:00pm |
| Thursday | 8:00am | 10:00pm |
| Friday | 8:00am | 5:00pm |
| Saturday | CLOSED | CLOSED |
| Sunday | CLOSED | CLOSED |
- Hours maybe extended for certain summer programs.
Meet the Staff
| Name | Position |
| John Clark | Help Desk Manager |
| Roger M Simpson | Senior Help Desk Consultant |
| Matthew Meczywor | Help Desk Consultant |
| Juan Andujar | Help Desk Consultant |
| Richard Chiu | Help Desk Consultant |
| Anthony Machin | Help Desk Consultant |
| Nguyen Tran | Help Desk Consultant |
| Joseph Berardis | Help Desk Consultant |
| Alexander Switzer | Help Desk Consultant |
| Steven Carpenter | Lab Monitor |
| Bradley Gradneigo | Lab Monitor |
| Cheyla Rodriguez | Lab Monitor |
| Kathleen Harrison | Lab Monitor |
- Updated 5/07/2015
