MCLA Tech HelpDesk
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Contents
Description
The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintainence for the Murdock Academic Computing Lab.
Contacting the Computer HelpDesk
- Location: First Floor of Murdock Hall Room 112/113
- Phone: (413)-662-5276
- E-mail: helpdesk@mcla.edu
Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs
| Day | Open | Close |
| Monday | 8:00am | 11:00pm |
| Tuesday | 8:00am | 11:00pm |
| Wednesday | 8:00am | 11:00pm |
| Thursday | 8:00am | 11:00pm |
| Friday | 8:00am | 9:00pm |
| Saturday | 12:00pm | 6:00pm |
| Sunday | 12:00pm | 11:00pm |
- In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
- In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
Hours Of Operation SUMMER - HelpDesk and Computing Labs
| Day | Open | Close |
| Monday | 8:00am | 10:00pm |
| Tuesday | 8:00am | 10:00pm |
| Wednesday | 8:00am | 10:00pm |
| Thursday | 8:00am | 10:00pm |
| Friday | 8:00am | 5:00pm |
| Saturday | CLOSED | CLOSED |
| Sunday | CLOSED | CLOSED |
- Hours maybe extended for certain summer programs.
Meet the Staff
| Name | Position |
| John Clark | Help Desk Manager |
| Isaiah Butler | Senior Help Desk Consultant |
| Roger Simpson | Help Desk Consultant |
| Matthew Meczywor | Help Desk Consultant |
| Nathan Carter | Help Desk Consultant |
| Kimlee Domanico | Help Desk Consultant |
| Juan Andujar | Help Desk Consultant |
| Richard Chiu | Help Desk Consultant |
| Chelsey Proctor | Lab Monitor |
| Johanna Young | Lab Monitor |
| Steven Carpenter | Lab Monitor |
| Bradley Gradneigo | Lab Monitor |
| Alexandra Fowler | Lab Monitor |
| Andrew Nelson | Lab Monitor |
| Colby Harvish | Lab Monitor |
- Updated 1/19/2014
