MCLA Tech HelpDesk

From TechHelp - MCLA's IT Help Center
Revision as of 16:52, 6 October 2020 by A30097513 (talk | contribs)
Jump to navigation Jump to search


The Tech HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Due to the COVID-19 pandemic, the Tech Help Desk must adhere to the new social distancing guidelines.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail:
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!

Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 7:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm

  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.

Meet the Staff

Name Position
John Clark Help Desk Manager
Justin Smith Senior Help Desk Consultant
Alexander Wojcik Help Desk Consultant
Lorenzo Cristofolini Help Desk Consultant
Scarlett Smith Help Desk Consultant
Jose Scharon Help Desk Consultant
Nickolas Johnson Help Desk Consultant
Alexander Lytle Help Desk Consultant

  • Updated 10/6/2020

Information about the Computer HelpDesk