Difference between pages "BlazerPrint" and "How do I submit service requests? (Faculty/Staff)"

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(Copier Guides)
 
 
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[[IMAGE:BlazerPrint.png|250px|right]]
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All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.
  
==Description==
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*Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
BlazerPrint is MCLA's robust and secure copying, printing, scanning, and fax solution served through a series of high-end multifunction copiers located conveniently across campus. All MCLA’s copiers have the same tablet-like touchscreen experience. The BlazerPrint system has an intuitive design that is simple to use, resulting in fewer clicks to complete a job and less time spent when scanning, copying and printing. BlazerPrint is driven by a management system called PaperCut which allows for a customized end user personal experience by connecting to OneDrive, email, and faxing. All BlazerPrint copiers have been equipped with embedded card reader technology allowing you to tap your MCLA ID card to authenticate to the device and it will know who you are so it can offer a customized experience. This customization solves the problem of finding the right printer. With security and accessibility in mind, users simply print to a single, global, virtual, queue, then go to the most convenient multifunction device and release their print.
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* You can email [mailto:CBS-CustomerCare@Xerox.Com] and provide the same information as listed above
 
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* You can go to our website: https://www.cbs-gisx.com then click on support then service request see screen shots below
==Information about BlazerPrint==
 
*[[Registering your MCLA ID BlazerPrint]]
 
*[[Connecting your personally owned device to BlazerPrint (Students)]]
 
*[[Connecting your MCLA managed computer to BlazerPrint (Faculty/Staff)]]
 
*[[Releasing your print job on a BlazerPrint Copier]]
 
*[[Document Scanning on a BlazerPrint Copier]]
 
*[[Copying documents on a BlazerPrint Copier]]
 
*[[Faxing on a BlazerPrint Copier or WestFax Portal]]
 
*[[Checking Your Print Balance and Making Payments (Students)]]
 
*[[Guest Printing]]
 
 
 
==Copier Guides==
 
[[File:AltaLink.png|50px|left] [[file:versa.png|50px|left]]
 
*[https://download.support.xerox.com/pub/docs/ALC81XX/userdocs/any-os/en_GB/AltaLink_C81xx_ug_en-us.pdf Xerox Altalink User Guide]
 
*[https://www.support.xerox.com/en-us/product/altalink-c8100-series/videos Xerox Altalink Video Guides]
 
*[https://download.support.xerox.com/pub/docs/VLC405/userdocs/any-os/en_GB/VersaLink_C405_mfp_ug_en-US.pdf Xerox VersaLink User Guide]
 
*[https://www.support.xerox.com/en-us/product/versalink-c405/videos Xerox VersaLink Video Guides]
 
 
 
==FAQ about BlazerPrint==
 

Revision as of 05:35, 14 February 2023

All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.

  • Call 1-800-842-0009. Please have you equipment ID or serial number available to give the customer care center along with a description of the problem. You can find your ID number on the CBS ID sticker on the front of your Xerox Device.
  • You can email [1] and provide the same information as listed above
  • You can go to our website: https://www.cbs-gisx.com then click on support then service request see screen shots below